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I stayed here 3 nights while working in Brooklyn Park. The location is good since there are lots of shops and restaurants closeby. The hotel is clean and the standard rooms are large and comfortable. Food was ok, had one dinner and two breakfasts, portions...More
Response from Merrick J, Front Office Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor LakesResponded 4 days ago
Thanks so much for staying with us, and we really appreciate your feedback! Your comments are really helpful to us, as we constantly try to improve both our product and our service. We hope that we can host you again the next time you're in...More
I usually don't write reviews on domestic hotels because I stay in about 120 of them a year. But this hotel desires a review.
We had a free night to use so we booked this hotel. At booking I was only able to reserve a...More
Response from Merrick J, Front Office Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor LakesResponded 24 April 2018
Thank you so much for cashing in a free night at our hotel! I'm so thrilled to hear that we were able to find a good solution to the bed situation. Platinum or no, we are committed to making our guests feel really welcomed, and...More
I booked a room for my 3 year old bday party because of the pool area. She told me she wanted to go swimming and it was perfect for our small family gathering! The staff was so friendly and accommodating, they really helped to make...More
Thank T F
Response from Tracy B, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor LakesResponded 1 week ago
Wonderful! Our team will be happy to learn of your families experience. I look forward to sharing it with them and seeing the smiles on the faces of Merrick, Anjel, Erica, and Ruby. We hope to see you and your family again soon.
If Merrick ever threatens to leave his job, this Holiday Inn better pay up!
I reserved a room over the phone with the national booking agency. I should have called the hotel direct. I had been assigned a king room with no couch although the...More
Response from Tracy B, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor LakesResponded 2 weeks ago
Wonderful! I look forward to sharing your kind reviews and comments with Merrick. It is sure to bring a big smile to his face. We hope to see you and your family again soon.
Merrick at the front desk was great. He was very helpful when we needed to change rooms. Rooms were clean and comfortable. The water park was a nice bonus. Breakfast buffet was not included but only $4 for kids.More
Response from Merrick J, Front Office Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor LakesResponded 14 May 2018
Thank you so much for letting us be your host while here for the tournament! It's great to hear that you folks were able to take advantage of a lot that our hotel and water-park have to offer, and that our staff did a good...More