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Palace Casino & Hotel

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Palace Casino & Hotel
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26 Reviews from our TripAdvisor Community

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Showing 26: English reviews
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Grand Rapids, Minnesota
Reviewed 15 January 2017 via mobile

I'm not really a gambler but stayed here for a night with my husband at the beginning of our vacation trip. The room was nicely updated, although nothing fancy by any means. I really liked the new, clean bathroom and the woman at check-in was really nice. We ate at the restaurant on site. There was a special on the...

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Thank happy_mom_with_kids
Red Deer, Canada
Reviewed 16 November 2016

Front desk staff are rude and need training in customer service. I had problems trying to make a reservation, could not get an email confirmation because "only the manager can do that", and when I tried to check in, they lost my reservation. Incompetent, ignorant people who should not be dealing with the public are behind the desk and when...

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Thank MsBrandybuck
WINNIPEG, MANTIOBA
Reviewed 30 August 2016

We stayed for 2 nights. Room was very nice, clean. Gambling okay I found some great slot machines that I had fun with. But the best thing was the food in the restaurant. After a rather ugly experience at Seven Clans RL we were so surprised by the 1st meal we had here. Wow...what a difference. and the servers were...

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Thank dataGirl2007
Green Bay, WI
Reviewed 7 October 2015

Our hotel stay cost $50 and we received $20 each for gambling use and a $5 food credit! Rooms were clean, very quiet and the slot machines were lots of fun. A very nice stay. Could use a little updating though. The check-in personnel were friendly and helpful. The morning restaurant staff were very slow and impersonal-could use some training.

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3Thank imgram
WINNIPEG
Reviewed 7 September 2015

We stayed two nights. They had a promotion for $50 a night where we got a basic room, and $20 gambling and $5 food credit per day per guest. We used the promotional gambling money and cashed out every time we won. We won $102. We got our room and food for free, so we are big winners. We are...

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1Thank Assesssor
Reviewed 16 August 2015 via mobile

So visiting the Cajun festival we thought we would come up to try this casino. Upon pulling in the place is really run down. We thought might just be the outside. Inside we felt like outsiders it's really a community casino. Not very welcoming. We waited for the buffet to open at 5 to grab a bite. We walked back...

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2Thank James R
Andover
Reviewed 14 August 2015

Stayed two nights on a package deal, that was hard to refuse. We were on a motorcycle ride and this location looked ideal. First off there isn't a good place to park a cycle, police were in the parking lot both nights dealing with some issues. A previous review mentioned shady characters walking around and they weren't kidding. The motel...

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2Thank David R
West Vancouver, Canada
Reviewed 24 July 2015

Interesting local experience. We stopped here primarily due to location and price, and did not take advantage of the casino side of things. Staff were super friendly and helpful. The actual hotel is a bit run-down, thin walls, but everything works. The fact that I had to show a photo ID every time I made a credit card purchase was...

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1Thank sanddriver2568
Watkins, Minnesota
Reviewed 19 July 2015

No one answers the phone at the front desk when we tried to confirm our reservations, waited on the line 22 minutes.The beds are absolutely horriable you can feel and hear the springs evertime you move!the TV remote didn't work the alarm clock we couldn't set it flashed all night ! The carpet in the rooms are filthy?? The bathroom...

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1Thank Penny L
Rio Vista, California
Reviewed 15 July 2015 via mobile

What a horrible place. So many things wrong I can't begin to even write about it all so I will stick to the restaurant. We ordered and waited and waited and waited and waited. The waitress kept apologizing and saying and would be right out. And we waited and she apologized and apologized and apologized. I ordered the special -...

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2Thank Crt1943

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
We have a total of 80 rooms for your stay. Your choice of smoking room or non smoking. Sometime we offer special promotions that changes periodically. Just call for information. ... more   less 

Additional Information about Palace Casino & Hotel

Address: 6280 Upper Cass Frontage Rd NW, Cass Lake, MN 56633
Region: United States > Minnesota > Cass Lake
Number of rooms: 80
Also Known As:
Palace Casino And Hotel
Palace Hotel Cass Lake
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Questions & Answers

Here's what travellers have asked, with answers from Palace Casino & Hotel staff and other travellers.
2 questions
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Fayetteville, Georgia
over a year ago

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Questions? Get answers from Palace Casino & Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in Bemidji”
 of 5 bubbles MsBrandybuck, 16 Nov 2016 | Read review
“rooms all seemed very nicely cleaned and it was not super noisy”
 of 5 bubbles dataGirl2007, 30 Aug 2016 | Read review
“We were at the end of the hallway which was very quiet. Closer to the front desk is more convenient but louder.”
 of 5 bubbles Assesssor, 7 Sep 2015 | Read review
“Stay away from the second floor arcade area”
 of 5 bubbles 276DavidR276, 14 Aug 2015 | Read review
“Don't stay there”
 of 5 bubbles 26pennyl, 18 Jul 2015 | Read review
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