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Crowne Plaza MSP Airport - Mall of America

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Crowne Plaza MSP Airport - Mall of America
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528 Reviews from our TripAdvisor Community

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Showing 519: English reviews
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Michigan
Reviewed 1 week ago via mobile

Booked two rooms for family weekend. Had issue with one of the rooms after first night. The front desk jumped all over it and took great care of me. Very impressed. Hotel looked to be newly remodeled and still under some renovations that didn't effect us in any way. Had good food at the restaurant. Was a good stop.

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Helpful?
Thank travelinman045
Sera A, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

travelinman045, Thank you for the 5 star review! We are happy to hear you had a very enjoyable family weekend at our hotel, enjoying the restaurant and accommodations. We sincerely apologize that you experienced an issue with one of the rooms but are pleased that our front desk agents were able to fix the situation and accommodate for your family....

A TripAdvisor Member
Level Contributor
3 reviews
2 helpful votes
Reviewed 1 week ago via mobile

Picked this hotel on a last minute. Worked out wonderful. Good price for what we needed for a family of four with two young boys who needed pool time. Found a really low price on priceline. Short drive or ride on the light rail next to the hotel.

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Thank A TripAdvisor Member
Sera A, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Thank you for taking the time to offer feedback from your recent stay! We are very pleased to hear you had a wonderful time and your family enjoyed our junior Olympic sized salt water pool! We look forward to welcoming your family back again.

Fort Frances, Canada
Reviewed 1 week ago via mobile

Very clean rooms, quick check in, unfortunately we arrived late 10pm and checked out at 5am so we didn't have time to check out all the hotel amenities. It is right by the Park and Fly where we left our car for 5 days which is the main reason we decided to stay here.

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Thank DoctorJones911
Sera A, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

DoctorJones911, Thank you for the 5 star review! We are happy we were able to accommodate for you during your short stay. We hope you had a great trip and to welcome you back again to experience the amenities we have to offer our guests.

Reviewed 2 weeks ago via mobile

A nice hotel next to MSP. A recent remodel in the lobby looks great. Free shuttle to Mall of America and a few blocks from the light rail if you want to visit downtown. Large indoor pool Gym has nice Precor equipment Free parking in garage

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Thank Kevin O
Sera A, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Kevin O, Thank you for taking the time to offer a review of your recent stay. We are happy you enjoyed the convenient location of the hotel as well as the appearance of our new lobby! Happy to hear you were able to experience our complimentary shuttle to the Mall of America and yes, easy access to downtown Minneapolis and...

Saint James
Reviewed 2 weeks ago

We arrived around 9 PM on a Friday. The lobby was full of people whose flight had come in to MSP. There were 2 desk clerks, but they were both very efficient. We used a bidding site for our room so we quite honestly weren't expecting the best room in the hotel. Our room had 2 double beds and a...

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Thank TerriStJames
Sera A, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

TerriStJames, Thank you for offering your detailed feedback, we appreciate it. We apologize for the room temperature situation you encountered but are pleased that we were able to relocate you to another room that was a more enjoyable situation for you. We are happy you enjoyed your service and food in our restaurant as well as the complimentary shuttle service...

St. Petersburg, Florida
Reviewed 2 weeks ago via mobile

Stayed here when I got stranded by Delta on my way home from ND. It's very close to the airport and they have a shuttle that goes every half hour. They have another shuttle that goes to the Mall of America every hour, which was nice. It's only about a mile away from the mall. The room was enormous and...

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Thank Heather R
Sera A, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Heather R, Thank you for the 5 star review! We are very happy to hear you had an excellent experience at our hotel! Enjoying the complimentary shuttle service we offer to the MSP airport and Mall of America nearby! We are pleased that you enjoyed your large guestroom and the Templespa Aromotherapy kit that is included in every guestroom, our...

Moorhead, Minnesota
Reviewed 3 weeks ago

We booked our room the last minute on priceline.com and got a great deal. Our room was spacious, clean, smelled fresh, and nice and modern. At check in I asked for a room close to the elevator and we were put in a king suite. Awesome room. The pool was clean and just the right temperature. The hot tub was...

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Thank Paul Y
Sera A, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Paul Y, Thank you for the kind and honest feedback! We are very happy to hear about your great guest experience. Enjoying a great value, spacious and clean guestroom, as well as courteous guest service. In response to your concern, we do in fact have signage at our front hotel entrance addressing guns banned on the premise. Our hotel does...

Marina del Rey, California
Reviewed 3 weeks ago

The hotel is in the perfect location for anyone going to the mall of america or the airport. The 24 hour shuttle is huge and runs every 30 minutes to the airport and they go to the mall as well. They also offer Caribou coffee which was a nice change of pace. I would also be a miss if I...

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Thank dmt06d
Sera A, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

dmt06d, Thank you for the 5 star review! We are happy to hear that you enjoyed your stay and the service of our complimentary shuttle to the Mall of America and MSP Airport. We are pleased you enjoyed our Caribou Coffee kiosk and the kind and courteous guest service you received. We look forward to welcoming you back again as...

Rhinelander, Wisconsin
Reviewed 3 weeks ago

Booked the room for an overnight to the Mall of America. Very convenient location to the mall....Primary complaint was the parking. We had a hard time FINDING a parking space on the ramp next to hotel. Then found we were one floor below the walkway to the hotel, had to drag our bags up a badly kept crumbling dirty concrete...

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Thank norski56
Sera A, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

norski56, Thank you for your honest and valuable feedback! We are happy to hear you enjoyed your overall stay. We apologize on behalf of the parking ramp. We are happy to provide complimentary parking for all of our hotel guests through renting space from the parking ramp owners, as it is not our property. We will address the issue of...

Reviewed 3 weeks ago via mobile

I am a loyal IHG rewards member, and I have stayed at their hotels all over the nation. I have only had poor guest service once, and it was not here. Friendly staff leaving their shift guided me to the elevators when I came in through the parking entrance, and friendly staff allowed me to make multiple changes to my...

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Helpful?
Thank Dale C
Sera A, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dale C, Thank you for the excellent 5 star review! We are very pleased to hear that you had such a wonderful experience as an IHG rewards member. We are happy you received kind guest service in multiple situations. If we are able to accommodate our guests with an early check in we are happy to do so. We look...

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Welcome to Minneapolis/St. Paul! Enjoy your stay at the closest Crowne Plaza Hotel & Suites to the Mall of America and MSP International Airport! The Crowne Plaza Hotel & Suites MSP Airport / Mall of America is located in the heart of Bloomington, MN and is 15 minutes from downtown Minneapolis or St. Paul the Target Center and Mpls Convention Center. Suites: We offer more than 100 beautifully decorated suites with bedroom and spacious living room. All suites are equipped with two televisions, a refrigerator and microwave, two telephones and well-lit dining and work table. Features: The hotel offers free high-speed wireless Internet in all guest rooms. A fitness room allows you to stay on that fitness plan, or relax while traveling. Everyone enjoys our Junior Olympic sized pool. Meetings: We feature over 14,000 square feet of flexible meeting space. Location: For your convenience, we are located off of I-494 and 34th Avenue at the intersection of E. American Blvd & 34th Avenue with free parking. ... more   less 

Additional Information about Crowne Plaza MSP Airport - Mall of America

Address: 3 Appletree Sq, Bloomington, MN 55425-1635
Region: United States > Minnesota > Bloomington
Price Range: €94 - €160 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza MSP Airport - Mall of America 3.5*
Number of rooms: 430
Reservation Options:
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Also Known As:
Holiday Inn Bloomington
Bloomington Holiday Inn
Crowne Plaza MSP Airport - Mall Of America Bloomington, MN - Minneapolis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza MSP Airport - Mall of America staff and other travellers.
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Questions? Get answers from Crowne Plaza MSP Airport - Mall of America staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring your own cleaning supplies”
JessiSpano, 21 Mar 2017 | Read review
“Go somewhere else”
cbeckj24, 20 Mar 2017 | Read review
“Get your reservations in early. When we got our room all that was available was suites. Which was fine!”
dewier2015, 23 Jan 2017 | Read review
“don't stay here”
duluth91011, 19 Jan 2017 | Read review
“close to mall”
samanthagS8869AI, 13 Dec 2016 | Read review
5 of 5