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Hilton Garden Inn Minneapolis Airport Mall of America

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Hilton Garden Inn Minneapolis Airport Mall of America
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156 Reviews from our TripAdvisor Community

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Showing 153: English reviews
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Bigfork
Reviewed yesterday NEW

I always thought the Hilton name stood for quality and customer satisfaction, but, in this case I was wrong. We did have a reduced room rate because of our group booking, but we were quite disappointed in the customer service and lack of customer satisfaction. Even when we explained our dissatisfaction to the manager, no appeasement was offered.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank L1110JDpaulat
Rockford, Illinois
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

I was driving to Minneapolis and Taylor at the front desk gave me a weather update when I called! When I checked in, the rest of the staff was friendly and helpful with local directions and the Sylvia, the general manager was helpful and efficient in resolving a billing issue. I'll stay here again! Convenient to 494 & Mall of...

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Helpful?
Thank secondrider
About Hotel's Favourite Review
Taylor B, Guest Experience Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Thank you for taking the time to review your experience with us. I am so glad everyone was able to help you when you needed it! We work very hard to provide top notch service to all of our guests and based off your review we accomplished this goal. Thanks again, and we look forward to being your host again...

Minnesota
Reviewed 3 days ago NEW

over all a good hotel- pros- good location,snow was in the forecast so i thought i would get a early startand i was able to check in early.we were doing a park and fly, shuttle bus drivers very good ,on time, overall clean hotel-cons -we left the hotel at 3-10 in the morning so free breakfast was not an issue,but...

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Helpful?
Thank Kevin J
Taylor B, Guest Expereince Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Thank you for taking the time to review your experience with us. I am very glad you were able to use our park and fly package while you were going on vacation and that it worked well for you. I will forward your comments about the breakfast to our Food and Beverage Manager. Thank you again, and we cannot wait...

Reviewed 3 days ago NEWvia mobile

This is not the standard Hilton Garden Inn rooms are small, heating cooling doesn't work properly. The windows allowed wind noise in at all times. There is no exhaust fan in the bathroom. The rooms are cramped no Room to move around. Closet has a curtain and also no place to put towels in the bathroom as a HHonors member...

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Helpful?
Thank kim636
Taylor B, Guest Experience Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Thank you for taking the time to review your experience with us. I do sincerely apologize that we did not exceed your expectations for our hotel. We will use your comments to better our hotel in order to make our guest experience better. Thank you again, and we hope to host you again!

Atlanta, United States
Reviewed 4 days ago NEW

This was my first visit to this location. They were extremely busy (nearly full), but the service and check-in were seamless. The location is near the interstate and easily accessed if you're driving yourself - or if you use the shuttle service. The property is just far enough from the airport that jet noise doesn't disrupt your sleep like other...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Christopher G
Taylor B, Guest Experience Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Thank you for taking the time to review your experience with us. We are very pleased that we were able to meet your expectations while you were at our property. We work very hard to provide top notch service to all of our guests and based off your review we accomplished this goal. Thanks again, and we look forward to...

A TripAdvisor Member
Level Contributor
7 reviews
1 helpful vote
Reviewed 5 days ago NEWvia mobile

We love to stay with Hilton! This hotel did not disappoint. The location is perfect for going to The Mall of America and Nickelodeon Universe or the airport. The hotel is very clean and staff very friendly! The only complaint I have and it was an issue, especially during winter in the city after walking all day. Both nights that...

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Thank A TripAdvisor Member
Taylor B, Guest Experience Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Thank you for taking the time to review your experience with us. We are very pleased we were able to meet your expectations while you were at our property. I am so glad the location worked well for your stay. Thank you again, and we cannot wait to host you the next time you are in the area.

Des Moines, Iowa
Reviewed 5 days ago NEW

The hotel was very convenient to the airport. The hotel was clean and the staff was friendly. Our driver was great and on time on both our departure and return from our trip. Would definitely recommend.

Review collected in partnership with Hilton Garden Inn
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Thank stephanieg96
Taylor B, Guest Experience Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Thank you for taking the time to review your experience with us. We are so happy you enjoyed your experience while at our property. We work very hard to ensure our guests have the best experience here. Thank you again, and we cannot wait to host you again.

Aust
Reviewed 1 week ago

The shuttle to and from the airport was great! We were given a card to call when we got back and were taken right back to our car. The timing was respected going and coming. We were greeted and welcomed home!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank C2945EBmariao
Taylor B, Guest Experience Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Thank you for taking the time to review your experience with us.We are very pleased that we were able to meet your expectations while you were at our property. We work very hard to provide top notch service to all of our guests and based off your review we accomplished this goal. Thanks again, and we look forward to being...

Chino Hills, California
Reviewed 1 week ago

After a six hour flight I pulled into the parking lot and took me 15 minutes to find a parking spot. It wasn't because there was snow on the ground, it was because all the parking spots were taken! People were parked in the fire lane which is dangerous and unlawful. Checking in was simple and very easy. I went...

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Helpful?
Thank Dan G
Taylor B, Guest Experience Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Thank you for taking the time to review your experience at our hotel. I sincerely apologize that your experience at the restaurant for dinner did not meet you expectations. I will be sure to pass on your review to our Food and Beverage Manager so we can take the corrective steps to make sure that our guests are being taken...

Western North Dakota
Reviewed 1 week ago

While it is a nice hotel in a convenient location (close to the Mall of America, which was our trip's objective), we had several issues during our stay. The issues unfortunately started at check-in. The person checking us in did not know how to help with the issue, nor did he call anyone for assistance. I had to figure things...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank SketchyPix
Taylor B, Guest Experience Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Thank you for taking the time to review your experience with us. I sincerely apologize that your experience here was not up to your expectations. I will be sure to talk with our staff to make sure we are helping our guests right away. We hope to see you again next time you are in the area!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Located 1/2 mile from Mall of America and seven minutes from MSP Airport, offering complimentary shuttles 24 hours per day, this newly-upgraded hotel offers perks for business and leisure travelers alike. Each room features a mini fridge, microwave oven and Keurig coffee maker. Guests also enjoy complimentary WiFi throughout the hotel, a 24-hour business center, free access to our fitness center, and an indoor pool. Our onsite dining is convenient and offers delicious American fare for breakfast and dinner. ... more   less 

Additional Information about Hilton Garden Inn Minneapolis Airport Mall of America

Address: 1601 American Blvd E, Bloomington, MN 55425-1145 (Formerly Holiday Inn Express & Suites Minneapolis Airport-Mall Area)
Region: United States > Minnesota > Bloomington
Price Range: €93 - €178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Minneapolis Airport Mall of America 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Bloomington / Airport / Mall Of America
Holiday Inn Express Bloomington
Holiday Inn Bloomington
Hilton Garden Inn Minneapolis Airport Mall Of America Bloomington, MN
Hotel Style:
#12 Romantic Hotel in Bloomington
#13 Family Hotel in Bloomington
#20 Business Hotel in Bloomington
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Minneapolis Airport Mall of America staff and other travellers.
9 questions
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Questions? Get answers from Hilton Garden Inn Minneapolis Airport Mall of America staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Yes, try a different hotel....”
 of 5 bubbles scottmZ1915EY, 20 Feb 2017 | Read review
“Ask for the best view”
 of 5 bubbles wangin01, 11 Feb 2017 | Read review
“Great location if you are going to the mall”
 of 5 bubbles KLT1105, 6 Nov 2016 | Read review
“I stayed in 2 different rooms on to different floors both more than accomidating”
 of 5 bubbles G5968HJjeans, 27 Oct 2016 | Read review
“Top floor, king bed, the only way to fly.”
 of 5 bubbles hpdp, 17 Oct 2016 | Read review
5 of 5