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All reviewslaser tagwater parkall agesroom was cleancinnamon rollslazy riverbirthday partydouble tubessnack barthe grilladult beverageslife jacketsa lot of funhallway noisedouble queenhot and cold itemswaterpark passes
This hotel was very affordable and fun for the kids! Our group had 3 moms and 4 kids age 6-11 and they all had a blast! The water park is big enough and fun for all ages but yet not too big that us moms...More
Response from Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-BaxterResponded 12 November 2015
Thank you so much for your great words on our people and property! We will continue to provide excellent service in the Brainerd Lakes Area!
Thomas V Manager
We went over Mea with a 16 year old and 8 year old. The front desk girls were so nice . KC and her sunshine band. They were so nice and helpful at all times.the only down side was as it was mea the pool...More
Response from Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-BaxterResponded 9 November 2015
Thank you so much for your great review! We do our very best to find a solution to every problem. We will continue to improve our services in our pool area to ensure adequate towels for our guests. We look forward to your...More
This particular Holiday Inn Express gives other HIE hotels a great reputation in terms of the quality of the hotel. One thing that they could improve upon is how they choose to assign rooms. I realize that having a waterpark in the hotel certainly encourages...More
Thank Bonny W
Response from Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-BaxterResponded 17 September 2015
Hello Bonny W--
Thank you for your review and your insight. We truly appreciate your suggestions on improving our services. We will continue to improve on and provide a superior experience in the Brainerd Lakes Area!
Thomas V Manager
My friends stayed here for a weekend on the lake and asked me to join them. Great hotel, good service. Breakfast is usual, nothing special. Rooms are always clean.
Everything is close, because the city is near the hotel.
Just another good Holliday Inn.
Thank Bulat K
Response from Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-BaxterResponded 3 September 2015
Hello Bulat K--
Thank you for your review, I'm happy that you and your friends where able to create memories at our facility. We will continue to improve and bring the best experience possible. Safe travels to you!
Thomas V Manager
Too pricey and not very nice to deal with!!!! Didn't stay!! Wouldn't deal on pricing! Even if we stayed.two days and a birthday party!! Very rude person on phone for.booking
! Would NOT recommend this place! There are nicer places to stay with better customer...More
Response from Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-BaxterResponded 10 August 2015
Thank you for your review, I'm very sorry that we couldn't accommodate you and your birthday party with the rate that you felt fair. Since you did not stay with us I'm assured that you are ranking us on price and the service...More