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Holiday Inn Express Hotel & Suites Waterford

122 reviews
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Traveller (22)
Room & Suite (22)
Dining (3)
Overview
  • Excellent31%
  • Very good39%
  • Average14%
  • Poor9%
  • Terrible7%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
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Reviews (122)Write a Review
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LanguageEnglish
39
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18
12
9
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All reviewsfront deskmany restaurants in the areaexceptional staysuper nice staffstay there againpull out sofameijer storethis past weekendclean roomshower headbusiness centerchecking inup to datetubs
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1 - 5 of 120 reviews
Reviewed 4 weeks ago

My finance and her 15 year old daughter booked a room for tonight for a volleyball tournament tomorrow in Waterford. When they arrived, she presented my credit card to the Site Manager on duty and was told she could not use the card without my...More

Thank deanwi2018
Response from HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites WaterfordResponded 4 weeks ago

We apologize for the inconvenience but as our policy dictates the Credit Card Authorization form must be complete in order for our agents to use any card that is either not physically present or the owner of the card is not present. As the license...More

Hotel's Favourite
Reviewed 14 August 2017

The check in process was very easy and quick. The woman working the front desk was very friendly. Our room was clean and very nice. We did not eat breakfast, but they did offer it. We would for sure stay here again!!

Thank mrsBalpena
Response from HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites WaterfordResponded 5 September 2017

Thank you for the rating and review! WE are happy to hear you have enjoyed your stay with us. Come back and see us again soon!

Reviewed 7 January 2018 via mobile

Chose this hotel because it’s just up the street from my daughter. The hotel is dated ,but has comfortable beds, a really nice staff, and a good breakfast. Did not use pool. My only complaint was the other guests and their children who were very...More

Thank Michele L
Response from HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites WaterfordResponded 8 January 2018

Thank you for your honest feedback. We do our best to maintain elevated standards. We did try to keep a modest volume level and the kids walking however, unfortunately when you do not have the support of the parents this can be difficult. We apologize...More

Reviewed 5 November 2017

The room was clean upon arrival. The breakfast was bad. All the bread products were stale. I threw several away trying to find something pliable. The sausage was bleh the eggs would have been find except for whatever cheesy goo they added to them. Just...More

Thank thesuburbangirl
Response from HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites WaterfordResponded 6 November 2017

Thank you for your rating and review. We truly appreciate your effort in letting us know honestly how your stay went. We do apologize for the breakfast foods, as they should not have been stale, and for the unsatisfactory cleaning. We will follow up with...More

Reviewed 26 October 2017

Well if I could give 5 stars for the staff, they would get 5 stars! Fantastic and so kind and helpful! The hotel is okay. I was in town for business and chose this place at the last minute. The carpets have been updated which...More

Thank LocntryWI
Response from HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites WaterfordResponded 4 November 2017

Thank you for your review! We appreciate the time you took to respond and we will be forwarding this to the housekeeping department. As for the lights, they are energy efficient and will flicker for the first few seconds, these were introduced in an effort...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Breakfast included
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Shuttle Bus Service
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$98 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms, Accessible rooms
Details
Price range
US$98 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms, Accessible rooms
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Traveller (22)
Room & Suite (22)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
singlespeeder2017
11 May 2017|
AnswerShow all 2 answers
Response from HIEXPRESSWATERFORD | Property representative |
Unfortunately they are not allowed and will incur a penalty if brought into the hotel
0
Votes
Room Tips
"I prefer the main floor, near reception."
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"Top floor was quiet, and away from the staircase..."
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"Double queen with pull out sofa very roomy!!"
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"Our room was nice and quiet but it was on the backside away from the road."
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