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We stayed here on a Friday and Saturday. The mattress was in need of replacement and the wall outlet in the bathroom would not hold a plug. The room was nice besides those things. We had breakfast here both mornings which was $$ and the...More
Thank Gregory T
Response from TeamMarriott, Manager at Detroit Marriott TroyResponded 2 days ago
Dear Gregory T,
Thank you for choosing our hotel and taking the time to provide feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we're sorry that you found the mattress uncomfortable. We have shared your...More
Wonderful hotel with excellent service. The room was modern and up-to-date. The king sized bed was great. We attended a banquet--the meal was very good and the service was impeccable. The facilities are well maintained and its location is near a wide variety of shopping.
I have stayed here a few times. And, I always thought there’s something about this place that didn’t make sense. Yes, it is clean and quiet. Covered parking in back is nice on bad weather days. But, that’s about it. It is a typical Marriott....More
1 Thank NtlFIE61
Response from TeamMarriott, Manager at Detroit Marriott TroyResponded 9 January 2018
Thank you for your review regarding your stay at our hotel. Please accept our apologies and be assured that we are greatly concerned about your experience. We would like an opportunity to discuss this directly. Please reach out to Nishma Mital at 248-680-9797.
Recently spent one night here for a business trip. The room was very clean and the bed was very comfortable. The gentleman who checked me in at the front desk was very friendly. Also went up the concierge lounge for a drink and the bartender...More
Very disappointed with the service in the Lounge at this hotel. The bartender was rude and confrontational which later escalated to hostility and rage which she took out on my wife during our stay. As a Gold Elite member with Marriott I am nearly exclusive...More
Thank Mike A
Response from Jacklynn P, Front Office Manager at Detroit Marriott TroyResponded 7 January 2018
Thank you for taking the time to provide feedback in regards to your recent stay with us at the Detroit Marriott Troy. Your comments are important to us, and the experiences you mentioned are very concerning. I would love an opportunity to discuss...More