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All reviewshuge poollarge cutan on site restaurantout of townershockey weekendlovely propertyfull service hotelpublic areasfront counterhotel breakfastwedding weekendwould stay here againdecent sizehot tubbed was comfortabledetroit metrorental car
We recently stayed at this hotel for one night on a road trip. We pre-booked by phone after reviewing various hotel websites for the area. Unfortunately this Holiday Inn is much older than it looks online. The hotel is very dated, our room itself was...More
Response from IHGService, Guest Relations Manager at Holiday Inn Southgate - Heritage CenterResponded 3 weeks ago
Thanks for posting feedback. It's encouraging to see that you felt a warm welcome and that the room was adequate. I also appreciate you sharing your thoughts on the tired condition of the hallways and the experience you had during breakfast. I see...More
Stayed in rm 280. Very clean. Comfortable beds. Check in staff was very friendly and helpful with directions within Detroit. Shower head too low for me was the only complaint. Would definitely stay here again.More
Response from lrodriguez2017, Front Office Manager at Holiday Inn Southgate - Heritage CenterResponded 8 September 2017
Thank you for taking the time to tell us about your experience at Holiday Inn SOUTHGATE (DETROIT-SOUTH).
Thank you for the positive comments about the staff and we will certainly let them know their hard work is appreciated. Please know that your feedback...More
Outdates, mold in the room, in the shower, on the tile floors, and the wallpaper. Carpet in the room and the hotel hallway so greasy and black my feet stuck to it. Room was $89 - overpaid by a mile. Stay elsewhere.More
Response from IHGService, Guest Relations Manager at Holiday Inn Southgate - Heritage CenterResponded 4 weeks ago
Thank you for taking the time to write a review about your stay with us. On the other hand, we are sorry to hear about the unsatisfactory condition of our carpets and the room you were allocated. Reviews like yours are very valuable...More
My son was injured in the pool. Being 4 he was quite upset to have a large cut. A housekeeper was informed and management shortly followed to check on him with bandaids and ice. Once we returned to our room they came down with a...More
Don't know what's going on, but the cleanliness and maintenance here has declined substantially over the past few months. Corners were dirty, room toilet was running one minute out of ten, and blinds were almost impossible to close.
Automatic opening door at side would not...More
Thank Mike P
Response from IHGService, Guest Relations Manager at Holiday Inn Southgate - Heritage CenterResponded 14 April 2018
Hello Mike P,
Thank you for your stay and for taking the time to leave us feedback. I am sorry that you felt that the cleanliness and maintenance of the hotel has declined. I want all areas of your stays with us to be pleasant....More