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Hilton Garden Inn Detroit-Southfield

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Hilton Garden Inn Detroit-Southfield
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477 Reviews from our TripAdvisor Community

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Memphis
Reviewed 2 days ago NEW

Well located, good price. Hotel is being refurbished so I could hear drilling during the day time and loud guests late at night or early morning because it is apparently a popular party hotel. I had to tell some of them to stay quite at 8 in the morning on a Saturday. The hotel was not even apologetic about it....

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Helpful?
Thank jogijogi99
Randall R, General Manager at Hilton Garden Inn Detroit-Southfield, responded to this review

Dear jogijogi99, Thank you for taking the time to write a review regarding your recent stay at our hotel. I apologize we were unable to meet your expectations due to the loud noise from our ongoing renovations. We hope you will give us another opportunity when the renovation is complete so we can show you that this hotel & staff...

South Bend, Indiana
HOTEL’S FAVOURITE REVIEW
Reviewed 20 March 2017

I truly enjoy this hotel. The staff are incredible from check-in through departure. I am very pleased with the gym and variety of machines. Dinner menu is very good, with daily specials. Rooms--newly remodeled--are great. Beds and pillows comfy and cleaning staff are great, which is both expected and appreciated. I stay here regularly after trying several other fine hotels...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Bsustm
About Hotel's Favourite Review
Randall R, General Manager at Hilton Garden Inn Detroit-Southfield, responded to this review

Dear Bsustm, Thank you for the great review! Our staff will be pleased to know that the hard work they do everyday does not go unnoticed. We look forward to seeing you soon! Sincerely, Staff & Management Hilton Garden Inn Southfield

Laingsburg, Michigan
Reviewed 3 days ago NEW

To get to the pool you need to go through the bar and I'm eating area. The pool area has windows all around and lights inside so at night it's like being on TV. There was a coffee in the room. There's no coffee in The lobby in the morning. You need to get a coffee at the restaurant area.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank tbliss1
Randall R, General Manager at Hilton Garden Inn Detroit-Southfield, responded to this review

Dear tbliss1: Thank you for taking the time to share your experience about your recent stay at our hotel. We appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future....

Reviewed 1 week ago

Traveling on business. Checking in went smoothly. As HHonors member, gave me a complimentary breakfast coupon. Room was nice. Nothing extravagant, but more than adequate for business travel. Good breakfast (waffles, made to order omelet, typical pastries, juices, etc). I'll definitely stay here again next time I travel to the area.

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Helpful?
Thank Steven M
Randall R, General Manager at Hilton Garden Inn Detroit-Southfield, responded to this review

Dear Steven M, Thank you for staying with us & taking the time to write a review. Your comments have been shared with our staff so they can see that the hard work they do every day does not go unrecognized! We look forward to your next visit. Sincerely, Randall Richmond General Manager

Montorse, United States
Reviewed 1 week ago

Room and breakfast were good. Front desk unorganized. I had a reservation that I booked with Hilton Honors Points. They cancelled the reservation and then made me pay for the room. they did not seem to want me to use points. I wont stay here again.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank lylew269
Randall R, General Manager at Hilton Garden Inn Detroit-Southfield, responded to this review

Dear lylew269, Thank you for staying with us and taking the time to complete a review. I apologize for the confusion you encountered regarding your recent reservation that resulted in a cancellation. Our staff prides itself on providing excellent service to our guests and I apologize we did not meet your expectations. I have discussed your comments with our desk...

Warren, United States
Reviewed 4 weeks ago

The guest representative attitude was horrible.She needs more respect for the customers. I could not believe the manager did not ask her to step in the back. She lied and told me that I couldn't use my debit card when you clearly can. Just because she had an attitude. She also did not accommodate me or try to accommodate me...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank t0nisaw
Randall R, General Manager at Hilton Garden Inn Detroit-Southfield, responded to this review

Dear t0nisaw, We are sorry to hear that our staff was unable to exceed your expectations during your recent stay at our hotel. We take pride in the service our team provides to our guests & apologize that we let you down. Your comments have been discussed with our staff & used as a learning tool to help us improve...

Saginaw, Michigan
Reviewed 4 weeks ago

The room was nice. Hotel in a great location for downtown. The $25 parking charge is upsetting especially since they do not have ample parking for people in the hotel. They may have to move 3 or 4 cars to get yours. Pool is small but clean, the kids enjoyed it which is really all that matters. I will return.

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Helpful?
Thank Yonetta K
Randall R, General Manager at Hilton Garden Inn Detroit-Southfield, responded to this review

Dear Yonetta K, We appreciate you taking the time to write a review but it looks like you stayed at the downtown Detroit property not our here in Southfield. Give us a try next time!

Nashville, Tennessee
Reviewed 4 weeks ago via mobile

I had a very good stay at this Hilton Garden Inn while on business. My room was not one of the renovated rooms, but I found it to be very clean and comfortable with everything in good working order. The Keurig coffee maker makes the in-room coffee a treat and all other room amenities are good quality and worked perfectly....

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Helpful?
Thank TomSwain
Randall R, General Manager at Hilton Garden Inn Detroit-Southfield, responded to this review

Dear Mr. Swain, Thank you for staying with us and taking the time to write a review. I will share your comments with our staff so they can see that the hard work they do everyday does not go unnoticed! We look forward to having you stay with us again. Sincerely, Randall Richmond

Oak Park, Michigan
Reviewed 14 March 2017

My stay at the Hilton Garden Inn was prompted by the massive power outage in this area. The staff made every effort to accommodate our needs, to provide early check in and make us comfortable. Rooms were clean and comfortable.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 878sheilaj
Randall R, General Manager at Hilton Garden Inn Detroit-Southfield, responded to this review

Dear 878sheilaj, Thank you for staying with us & rating our hotel and staff a 5! Maybe next time you can come and stay under better circumstances so you can enjoy yourself more. Hope to see you soon! Staff & Management Hilton Garden Inn Southfield

Michigan
Reviewed 13 March 2017 via mobile

The down side of our stay was a nightmarish check in for 2 couples where we walked in on occupied rooms not once but three times. Something was very wrong with their ability to track occupancy during the power outage I guess. The good news is that the breakfast staff is a terrific group and the cook knows how to...

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Helpful?
Thank Foodstudy
Randall R, General Manager at Hilton Garden Inn Detroit-Southfield, responded to this review

Dear Anne V, Thank you for staying with us and taking the time to write a review. My team & I sincerely apologize for the issues you encountered during your stay & have refunded the points you used for your stay. We hope you will stay with us again so we can show you that we have a top notch...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
At the NEW Hilton Garden Inn Detroit Southfield hotel in Southfield, Michigan our guests will find everything they need, including deluxe accommodations, friendly service and a relaxed atmosphere. The Hilton Garden Inn is located 12 miles from Downtown Detroit and 20.5 miles from Detroit Metro Airport (DTW). We are only minutes away from major businesses such as; Blue Cross Blue Shield, Accenture Corporation, BASF, Charter One Bank, IBM, Lear Corporation, Daimler Chrysler, Denso North America. ... more   less 

Additional Information about Hilton Garden Inn Detroit-Southfield

Address: 26000 American Drive, Southfield, MI 48034
Region: United States > Michigan > Southfield
Price Range: €91 - €199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Detroit-Southfield 3*
Number of rooms: 194
Reservation Options:
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Also Known As:
Hilton Garden Hotel Southfield
Hilton Garden Inn Southfield
Hilton Southfield
Southfield Hilton Garden Inn
Hotel Style:
#3 Business Hotel in Southfield
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Detroit-Southfield staff and other travellers.
1 question
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Traverse City, MI
over a year ago

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Questions? Get answers from Hilton Garden Inn Detroit-Southfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask them to put you up away from the freeway”
jogijogi99, 23 Apr 2017 | Read review
“High floor”
gwmeyer31, 12 Mar 2017 | Read review
“no problems with noise at all”
530sg, 20 Oct 2016 | Read review
“See if they have updated rooms, and go with them.”
dolphj, 13 Sep 2016 | Read review
“Ask for something facing the front of the hotel. The rear backs up to a highway.”
Q8351YUpaulh, 3 Jul 2016 | Read review
5 of 5