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The Westin Southfield Detroit

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The Westin Southfield Detroit
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608 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Southfield Detroit
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Showing 596: English reviews
Toledo, Ohio
Reviewed 2 December 2014

Have stayed here several times. Always clean, staff always pleasant and helpful. Not much entertainment nearby. Restaurant was good. Bar had good atmosphere. Parking convenient. Closest area for nightlife is Ferndale.

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Helpful?
1Thank roadking317
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review

We’re pleased to hear that you have enjoyed a few exceptional stays with us here at The Westin Southfield Detroit. Southfield is surrounded by popular suburban destinations like Royal Oak, Birmingham and as you said, Ferndale, so there is really no limit as to entertainment options. Please don’t hesitate to reach out to any one of our Associates for suggestions....

Chicago, Illinois
Reviewed 2 December 2014

This is a great business or event hotel, in the heart of Southfield, MI. It's nothing fancy, but it works for me on biz trips and the staff is friendly and helpful. The free parking garage is nice as well. The restaurant in the hotel is OK, but a little overpriced like most hotels. The bar does have TVs to...

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Helpful?
Thank CitizenShay
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review

We’re happy to hear that your recent visit to the Southfield area and stay at The Westin Southfield Detroit was refreshing and comfortable. Our central location to area entertainment and shopping makes it easy for our guests to fully enjoy themselves while here and we appreciate you mentioning it. We look forward to welcoming your return and we hope it’s...

Reviewed 1 December 2014

Larry Wilson, the guest service ambassador, has done it again! Everytime I come to this location Larry is there greeting each and every customer with a smile and a welcoming voice. He goes above and beyond to build relationships with guest within the short period of time that our transactions last by asking question about the guest or about their...

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Helpful?
1Thank MissHolliday89
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review

How wonderful that The Westin Southfield Detroit has become your home-away-from-home during your visits to the Southfield area. Thank you for your kind acknowledgement of our Associates and their efforts; we will be sure to share your comments with the Associate you specifically mentioned. The pleasure would be all ours to have you return and we thank you for your...

Toronto, Canada
Reviewed 1 December 2014

The 1999 Avenue Road Ducks U16 Hockey team has just arrived home from a fantastic weekend in Detroit - hosted by the wonderful staff at the Westin Southfield. The catering staff attended to our 3 team dinners, the Breakfast Buffet was by far the best our team experienced - fresh fruit, yogurt, Starbucks coffee. The service was extremely friendly. We...

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Helpful?
Thank PerryLup
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review

The pleasure was certainly all ours to have your group stay at The Westin Southfield Detroit. You should be proud of all of the members of your group; we were fully impressed with the level of respect shown and well-behaved mannerisms of every person involved. It was a wonderful weekend full of celebrations and fun and we thank you for...

Venice, Italy
Reviewed 30 November 2014

I am currently staying at this so-called Westin. The staff is fine and seem well-intentioned. However, the place hasn't been cleaned is WAY too long. The building is worn out. The gift shop is closed mid day. Maid service doesn't seem to apply as I've been out of the room from 8 AM until 3:30' PM and they have not...

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Helpful?
Thank Jake P
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review

Thank you for your gift of feedback and for letting us know immediately of the issues that you have encountered during your stay. This is certainly not the experience we want for any of our valued guests and we will be sure to share your comments with our Associates in order to re-emphasize our need for attention to detail. If...

San Francisco, California
Reviewed 30 November 2014

I liked this hotel. There was adequate parking and it feels like it is in a safe area of Detroit from the driving around the area we did. The front desk staff was friendly and helpful at check in and when I called down for recommendations. Although they were not overly efficient in the am when I checked out. The...

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Helpful?
Thank amber1027
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review

It’s wonderful to hear that your recent stay at The Westin Southfield Detroit was refreshing and provided you with the relaxing retreat you were looking for while traveling. We’re pleased that our Associates extended friendly and courteous service to you and we hope you enjoyed exploring the surrounding area while here. It would be our pleasure to have you return...

Chicago, Illinois
Reviewed 25 November 2014

I booked my stay specifically requesting a handicap accessible room as I'd travelled with my elderly grandmother. The bathroom door to the first room was a sliding door which was pushed all the in and we could not get it to move. After having called for engineering twice and waiting for quite some time, I decided to go to the...

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Helpful?
Thank C F
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review

Your review has certainly made us smile! Hearing that our Associates went above and beyond their responsibilities makes us very happy, as it is our guest’s ultimate comfort that we want to ensure. Thank you for your kind acknowledgement of their efforts; we will be sure to share your comments with everyone. We wholeheartedly look forward to welcoming you back...

Atlanta, Georgia, United States
Reviewed 17 November 2014

The staff here are wonderful across the board - from the people at the front desk, to the bell hops and wait staff in the restaurant. Everyone will go above and beyond to make sure your stay is comfortable. The hotel itself is not the newest Westin, but the rooms are always clean and comfortable.

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Helpful?
Thank Mackenzie B
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review

We are delighted to hear that your recent stay at The Westin Southfield Detroit provided you with a comfortable and refreshing experience. Our Associates strive to provide our valued guests with the utmost care and concern and we are truly grateful for your kind acknowledgement of their efforts. We look forward to greeting you again soon! Be well.

Reviewed 16 November 2014

Stayed one night, hotel was clean and efficiently run. Staff were all polite and helpful. Dinner and breakfast were fine, then service was a little slow at breakfast. Checkout was straightforward. Nice touch having a shoe shine service in the lobby too.

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Helpful?
Thank ScottishMissionary
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review

Thank you for your gift of feedback. We’re very happy to learn that your recent stay at The Westin Southfield Detroit provided you with a refreshing experience. Thank you for mentioning how much you enjoyed the thoughtful amenities we offer, such as our shoe-shine service. We do regret that your breakfast service was not as expected and we hope to...

chicago
Reviewed 11 November 2014

Obvious that this was once a very nice hotel. But it is losing its luster. We were there on a weekend, and maybe they are set up more for business travelers. Coffee shop only en Monday thru Friday. Service with exception of bartender seemed indifferent. Gift shop wouldn't let us charge to the room because she had 'closed out for...

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Helpful?
Thank chadp1
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review

Your review certainly concerns us, as this is not at all the experience we want for our valued guests. We’re happy to hear that you reached out to our Associates when you experienced issues in your room and we apologize that help was not available in a timely manner. We will be sure to share your comments with our staff...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Near the quiet suburbs and only being 20 minutes from downtown, The Westin Southfield Detroit is near many Fortune 500 headquarters and with access to the Southfield Town Center's 5 corporate towers. ... more   less 

Additional Information about The Westin Southfield Detroit

Address: 1500 Town Ctr, Southfield, MI 48075-1141
Region: United States > Michigan > Southfield
Price Range: €144 - €322 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Southfield Detroit 4*
Number of rooms: 388
Reservation Options:
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Also Known As:
The Westin Southfield Detroit Hotel Southfield
Westin Southfield Detroit
Southfield Westin
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Southfield Detroit staff and other travellers.
6 questions
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Questions? Get answers from The Westin Southfield Detroit staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher up, the better view of the area (front side of hotel)”
 of 5 bubbles scloud2002, 17 Jan 2017 | Read review
“Great restaurant!”
 of 5 bubbles Jose311, 20 Dec 2016 | Read review
“Make sure the HVAC and hot water works at a minimum.”
 of 5 bubbles HaroldM1991, 6 Dec 2016 | Read review
“If you're on an end room, check the hot water. The views from the odd number rooms (West side) are better.”
 of 5 bubbles 929PhilR929, 27 Nov 2016 | Read review
“High floor, renovated room. Always as for a room with nice light”
 of 5 bubbles 675lorib675, 30 Oct 2016 | Read review
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