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The Westin Southfield Detroit

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617 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Southfield Detroit
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Showing 605: English reviews
Reviewed 23 November 2016 via mobile

The Westin Southfield was worth every five star that I gave it. We enjoyed ourselves immensely. The front desk clerk was very friendly, and upgraded our room to a suite. The friendly staff and newly remodeled rooms made our stay worthwhile. The "Heavenly Bed" exceeded the expectations of its name! We will be visiting again soon. Loved it !!

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Helpful?
1Thank noire2
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you for your response! We are so delighted to hear that our friendly staff was able to make your stay with us memorable and enjoyable. Please know it would be an absolute pleasure to welcome you back to the Westin Southfield Detroit in the future.

Brighton, Michigan
Reviewed 22 November 2016

My wife and I prepaid for a specific room, when we arrived our room was not only not ready, but it was not available. The staff (Tanya and Jon) took care of us and really made a bad situation so much better. Because we got moved our room didn't have a fridge, and we asked for one and they got...

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Helpful?
Thank Chris J
Management response:

Thank you for your response! We are delighted to hear our friendly staff was able to make your stay with us memorable. We will be sure to pass on all of your kind words! Please know it would be our pleasure to welcome you back to the Westin Southfield Detroit to exceed your expectations.

Reviewed 20 November 2016 via mobile

The lobby itself is beautiful and large, with lots of private corners for business meetings and working spaces. It gets huge amounts of natural light and is decorated with interior water features and more.

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Helpful?
Thank Darren S
Management response:

Thank you for your response! We are delighted to hear you have enjoyed staying with us. Please know it would be our pleasure to welcome you back to the Westin Southfield Detroit to experience our newly renovated guestrooms, and all we have to offer.

Detroit, Michigan
Reviewed 16 November 2016 via mobile

Got the room for a great price seeing it was a 4star hotel. Very convenient to all major highways. In a safe business like area. King bedroom is very spacious . Hotel staff very polite and accomdating as we needed a early check-in, that request was handled upon request. The renovations most ppl have written about seemed to be just...

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Helpful?
Thank Steven C
Management response:

Thank you for your response! We are so delighted to hear your stay with us went well. Our guest’s happiness and safety are two of our highest priorities and we are ecstatic to hear we met our mark. Please know it would be our pleasure to welcome you back to the Westin Southfield Detroit in the future.

South Pasadena, California, United States
Reviewed 2 November 2016

I just spend one night in this hotel and will return whenever I'm in town. The restaurant staff was tremendously accommodating and gracious and Barbara Sterling at the front desk is the best. She was so customer oriented, gracious and helpful. She make getting work done there almost as easy as from my office. Thanks!

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Helpful?
Thank Julie G
Management response:

Thank you for your response! It is inspiring to hear your stay with us was enjoyable and that our friendly staff was able to make you feel at home within our hotel! Please know we will be sure to pass on all of your kind words. It would be our pleasure to welcome you back to the Westin Southfield Detroit...

Chicago, United States
Reviewed 30 October 2016

I stayed here with my sister in Novemeber 2015. I was visiting Detroit where my Uncle and Aunt who live there were celebrating a wedding anniversary and he his 80th birthday! My sister booked this room. The lobby is really nice. Our room was nicely decorated. I ordered room service and one of my entrees was pretty good the other...

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Helpful?
Thank Lori B
Management response:

Thank you for your response! Although we are delighted to hear your overall stay with us was enjoyable, we would like to apologize that the window latch was not noticeable, which must have caused quite the scare for you! Please know we will take your comments to heart to ensure that the same problems do not arise again in the...

Reviewed 25 October 2016 via mobile

It's a very complete hotel. All staff are polite and kind to the guests specially Joy who take care of everybody on the breakfast and all front desk people. It was great to be sure you will receive all packages you've sent there during your stay (and I received a lot of them) with no extra charge. WiFi worked perfectly...

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Helpful?
Thank Claudio R
Management response:

Thank you for your response! We are so delighted to hear your stay with us was enjoyable and our staff was able to take care of you in the most efficient way possible. Please know we appreciate your kind words and will pass them on to the individuals who provided you with superb customer service. It would be our pleasure...

Des Moines, Iowa
Reviewed 25 October 2016

This is the 2nd time that my family has stayed at this hotel and I must say, i can't think of anything that met dissatisfaction. The room - nice and fully functional, the grounds- beautiful and good for walking around, the food- restaurant was great for breakfast (ate elsewhere on lunches and dinner), the service- employees were relatively nice, not...

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Helpful?
Thank bglick21
Management response:

Thank you for your response! We are so delighted to hear you enjoyed your stay with us, including our scrumptious Tango’s restaurant and our convenient location. Please know we would absolutely love to welcome you back to the Westin Southfield Detroit in the future.

Reviewed 25 October 2016 via mobile

I wanted to buy this bed after staying over one night. It's huge and majorly comfy! Eggs at breakfast buffet looked uneatable, and service was ok. Room was clean and hotel staff was friendly. They have a Starbucks inside that has a few drinks you can order. The pricing was very decent. If I was back in area I would...

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Helpful?
Thank MadeinPAtraveler
Management response:

Thank you for your response! It is a pleasure to hear you were able to rest well in our Westin Heavenly Bed. Please know we would love to welcome you back to the Westin Southfield Detroit in the future.

Hong Kong, China
Reviewed 20 October 2016 via mobile

It's no wonder that Detroit is a leader among the US cities racing to the bottom. Instead of addressing customer needs, the staff's first reaction is to find excuses. People who provide a service should look for ways of providing superior service, not excuses.

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Helpful?
Thank USlawyerInHK
Management response:

Thank you for your response. We would like to extend our sincerest form of apology that our staff was not able to provide the best customer service possible. Our guest’s happiness is one of our highest priorities, and it is clear we were unable to meet our mark. Please know it would be our pleasure to welcome you back to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Near the quiet suburbs and only being 20 minutes from downtown, The Westin Southfield Detroit is near many Fortune 500 headquarters and with access to the Southfield Town Center's 5 corporate towers. ... more   less 

Additional Information about The Westin Southfield Detroit

Address: 1500 Town Center, Southfield, MI 48075
Region: United States > Michigan > Southfield
Price Range: €124 - €250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Southfield Detroit 4*
Number of rooms: 388
Reservation Options:
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Also Known As:
The Westin Southfield Detroit Hotel Southfield
Westin Southfield Detroit
Southfield Westin
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Southfield Detroit staff and other travellers.
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Questions? Get answers from The Westin Southfield Detroit staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room facing away from the Freeway”
 of 5 bubbles Yellowbird1, 18 Feb 2017 | Read review
“Stay high for a better view”
 of 5 bubbles CAFL1, 11 Feb 2017 | Read review
“We asked for a room by the pool-granted. We always try to stay away from stairs, elevators, ice machines and "teams" or parties.”
 of 5 bubbles TomDearborn, 30 Jan 2017 | Read review
“The "Pure" rooms are fantastic if you have allergies or breathing issues!”
 of 5 bubbles snbeantown, 24 Jan 2017 | Read review
“Try the rooms NOT facing the highway. Southfield traffic starts early and you can vaguely here the trucks.”
 of 5 bubbles ricks902, 22 Jan 2017 | Read review
5 of 5