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Extended Stay America - Detroit - Southfield - Northwestern Hwy.

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Traveller (3)
Room & Suite (7)
Dining (2)
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Overview
  • Excellent25%
  • Very good19%
  • Average16%
  • Poor11%
  • Terrible29%
Travellers talk about
“hassle free”(2 reviews)
“felt like home”(2 reviews)
“kitchen area”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (109)
There are newer reviews for Extended Stay America - Detroit - Southfield - Northwestern Hwy.
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11 - 15 of 109 reviews
Reviewed 27 November 2017

I got an amazing deal on Hotwire to stay here for some Black Friday shopping. The room was ok. It was clean and a decent size. There were quite a few issues though. I parked at the back and the key reader does not work...More

2  Thank Born2Travel_Canada
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 29 November 2017

Please accept our sincerest apologies for not matching our typical level of standards. We never compromise on the attentive customer service for which our entire staff is trained for, and we can assure you we will redouble our efforts to ensure this does not happen...More

Reviewed 22 November 2017

I would not recommend visiting this location due to lack of maintenance and how loud the environment. It's hard to relax when you are back in the room with the loudness of the staff working as well as the thin walls/roof that allowed other guests...More

Review collected in partnership with Extended Stay
1  Thank erictA9314UQ
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 23 November 2017

Thank you for your review. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We hope to have another opportunity so...More

Reviewed 14 November 2017

I arrived a hour early and asked if I could check in early and was told hotel dont allow early check in and i needed to come back at three. I had no curtainon the closets nothing to work with in the kitchen. Spoken with...More

Review collected in partnership with Extended Stay
2  Thank Charlene L
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 15 November 2017

Charlene, please accept our apologies that we failed to deliver the exceptional stay you deserved and regret the inconvenience caused. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from...More

Reviewed 22 October 2017

Long travel day and checked in around 1:30 AM. There were beard trimmings in the sink, hair in the tub, toilet stopped working and took nearly an hour to get re-assigned a new room. Requested kitchen tools but apparently the hotel has stopped offering that...More

Review collected in partnership with Extended Stay
2  Thank angelomR4417VK
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 23 October 2017

It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept...More

Reviewed 10 September 2017 via mobile

No Room Service. After a 3 day stay, No one cleaned our room. Front desk ran out of clean towels. No Ice. Mean mugging front counter help. No breakfast No round the clock coffee No toilet paper to give out at the front desk. Young...More

2  Thank JLMiles
Response from 00esa, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 11 September 2017

It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. I would also like to...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Business Centre with Internet Access
Laundry Service
Room amenities
Microwave
Details
Price range
US$72 - US$99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$72 - US$99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (3)
Room & Suite (7)
Dining (2)
Questions & Answers
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palrobyn
I have never considered towels at a hotel an accommodation; I thought of it being a requirement. However, upon our arrival we checked and noticed there was no linen provided for the sofa bed. I immediately called the front desk to ask for linen. The room phone was horrible, you could barely hear the receptionist. However, about 10 minutes later I get a call on the room phone telling me the linen is ready for me to pick up at the front desk. I was flabbergasted, you want me to come down to get the linen? Nevertheless, I checked in with 4 guest. So I noticed it was only one facial towel in the room. I asked the front desk since I’m at the front desk to pick up my linen can I have some more towels. It was only one face towel. They explained to me that I must turn in the dirty towel to get one new towel. How is that possible and it is 4 of us in the room. I have never experienced this level of service and it is utterly ridiculous the level of comfort you offer your guest . Not to mention the folded paper that was put up under the refrigerator to make it leveled. This hotel should be labeled as a motel based upon the services provided. I’m disgusted!!!!
3 February 2018|
Answer
Response from Charlene L | Reviewed this property |
I didn't have that issue. I did ask for more towels and was given them without turning them in...I agree this should be a motel. The service here sucks.
0
Votes
Room Tips
"Bring your own utensils or buy them from Walmart or Meijer."
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"Lower floor was perfect"
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"Maybe away from desk, and outside door"
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"The better rooms are on the opposite side of the freeway. Rooms on the back of the hotel don't encounter..."
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