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No Room Service.
After a 3 day stay, No one cleaned our room.
Front desk ran out of clean towels.
Mean mugging front counter help.
No round the clock coffee
No toilet paper to give out at the front desk.
Response from 00esa, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 1 week ago
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. I would also like to...More
I just stay one night Friday july 28 2017, since this is a pet friendly hotel, I ask for a Pet Free Room. I checked in around 4.30pm. The girls behind the desk were really friendly, maybe one was a trainee not sure. They gave...More
Thank mike h
Response from 00esa, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 31 July 2017
Mike, thank you for sharing your experience at Extended Stay America - Detroit - Southfield - Northwestern Hwy. We are delighted to read you loved the comfort of your clean room and were impressed with the service provided by our courteous associates. It was a...More
We came for a vacation with 2 kids to visit family. We drove for 7 hours, and by the time we arrived to the hotel, it was already 2am. I walked in to the hotel and the receptionist completely ignored me. African-American couple came after...More
1 Thank airishkin
Response from 00esa, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 16 August 2017
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
On business trip for 4 days. Good location, good facility. I was concerned the hotel may have a had a guest population that would make it undesirable. Seemed like mostly business people staying there, so it was good. I would definitely stay here again if...More
Review collected in partnership with Extended Stay
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from 00esa, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 10 August 2017
It was our pleasure having you as our guest at Extended Stay America - Detroit - Southfield - Northwestern Hwy. We are delighted to know you loved our affordable rates and our location which was perfect for your business visit. We look forward to welcoming...More
I have stayed at this place often in the past five years. Used to live around the corner and felt like home. I recommended my family this week per we all were in town for a wedding. Service was not up to snuff. One family...More
1 Thank Glamma117
Response from 00esa, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 19 July 2017
Thank you for being our loyal guest. We are so disappointed to know you and your family had an unpleasant experience this time. I will address this matter with my Head of Housekeeping and with the department associates in order to ensure changes are made...More
US$75 - US$92 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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