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Novi Oaks Hotel

Booking.comUS$117*
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#13 of 15 Hotels in Novi
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Novi Oaks Hotel
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239 Reviews from our TripAdvisor Community

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Showing 233: English reviews
Lawton, Michigan
Reviewed 13 August 2015 via mobile

Stayed for five nights for business and I was dissatisfied. The first thing after a long tiresome drive I wanted to do, was take a hot relaxing shower. To my surprise the water would not drain. After my shower which ended sooner than expected, I pulled out a clump of black hair the size of a softball. I took a...

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Helpful?
Thank spaterala
Hugh F, Manager at Novi Oaks Hotel, responded to this review

Dear Spaterala, Thank you for providing feedback on your recent stay. I wanted to apologize about the shower drain not being cleaned properly. This is something that we have discussed with our housekeeping and maintenance staff to ensure this issue doesn't continue. We had our outdoor pool closed for maintenance issues and wanted to apologize about that. We hope you...

Tunkhannock, Pennsylvania
Reviewed 11 August 2015

I am an IHG Elite member. Needless to say I was very disappointed in this hotel. It is not up to Crown Plaza standards. Poor Internet , dated furniture, room was painted and paint spatter all over, room not serviced properly, quality of food in the Deli poor and unfortunately I could go on. The positive is a great location...

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Helpful?
Thank nickt514
Hugh F, Manager at Novi Oaks Hotel, responded to this review

Dear Nickt514, Thank you for sharing your experience on your recent visit. I'm absolutely sorry to see that we were unable to meet your standards. We have just updated our internet throughout our entire hotel which has made it much faster and reliable. We are also doing a complete renovation of our hotel which will address the dated feel. I'm...

Gladwin, Michigan
Reviewed 11 August 2015

Wow, super clean is first thing I want to say! We spent the day and night in this beautiful and classic hotel. Everyone was smiling, friendly and the General Manager, Nick sat down on the couch in the lobby and talked with us just for the heck of it, talk about approachable! Customer satisfaction is the number one priority here...

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Helpful?
Thank Paul K
Hugh F, Manager at Novi Oaks Hotel, responded to this review

Dear Paul K, Thank you so much for the awesome review! We really appreciate you taking the time to share your excellent experience. We will share this feedback with our staff here, and from all of us we thank you. We look forward to seeing you in the near future.

Clinton Township, Michigan, United States
Reviewed 29 July 2015

it was ok for price other then pool and the elevator being broke it was fine pool indoors was ok id like to see longer hours for all hotel pools it is what it is, there always room for improvement I suppose I might go back

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Helpful?
Thank Bruce G
Hugh F, Manager at Novi Oaks Hotel, responded to this review

Dear Bruce G, Thank you for reviewing your stay. I did want to apologize for the outdoor pool and elevator being broken during your stay. We have fixed the elevator and it's working fine now. The outdoor pool is now closed for the season, but the indoor pool is still open for guest use. Thank you

Reviewed 26 July 2015 via mobile

Elizabeth was the receptionist she was awesome, she was more than accommodating and helpful after our stop at double tree that was a joke. Very clean, comfortable and pleasant. Breakfast buffet could've been better but better than most hotels

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Helpful?
1Thank Rev. Rob W
Richmond Hill, Canada
Reviewed 25 July 2015

I recently traveled on business and I was shocked by the Chophouse restaurant personal. I noticed that the $22 dish I ordered was billed at $36. The waiter answer was a bit weird, he looked offended, said he does not believe it is possible… but he will check. The manager came and told me that it was a misunderstanding; they...

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Helpful?
Thank Az02015
Hugh F, Manager at Novi Oaks Hotel, responded to this review

Dear Az02015, Thank you for sharing your experience on your recent visit. I wanted to apologize about the mix up with your bill from our restaurant. I am going to review this information with our restaurant manager to see what happened and what we can do to fix it. Please accept our apologies on this mix up and we will...

Twin Lake, Michigan
Reviewed 22 July 2015

In my mind the Crowne Plaza was on the high end of the IHG hotels but this one is not. This is an old hotel and not ran that well. It did appear clean. The front desk was not efficient and so so friendly. Reserved three rooms and two were taken by were taken by coworkers who checked in separately...

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Helpful?
Thank MarkVK1959
Hugh F, Manager at Novi Oaks Hotel, responded to this review

Dear MarkVK1959, Thank you for sharing your experience on your visit. I'm sorry that we were unable to meet your expectations. We are planning to do a full renovation of our property that will address the issues you mentioned. More staff training is scheduled to increase the efficiency and quality of our service. I hope you allow us another chance...

Reviewed 21 July 2015

The staff was very prepared for our very large group, anticipating our needs before arrival. They arranged a pre-arrival meeting for our group leaders and made special accomodations for our group. Staff was available at all hours of the day, helping in an expedient and thoughtful way for all of our group. Many group members reported to the leadership how...

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Helpful?
Thank Jennifer C
Guelph, Canada
Reviewed 14 July 2015

this past weekend I had a U16 ball team playing in Novi MI for 2 days! Months ago I booked the rooms with the amazing helpful friendly staff at the Crown Plaza Novi MI. When we arrived it was much more then we expected! the hotel was beautiful had beautiful pools and a beautiful outdoor area that our team was...

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Helpful?
Thank Emily G
Toronto, Canada
Reviewed 29 June 2015

I stayed at the Crowne Plaza Novi June 17 and had an enjoyable stay. The hotel location was very convenient for my needs, close to the I696, restaurants, shopping and my meeting nearby. I enjoyed the Manager's Reception in the atrium and especially enjoyed the friendly service from Kat. I will be back on my next business trip.

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Helpful?
1Thank Brian G

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Situated in the northwest Detroit suburbs, our hotel in Novi, MI is surrounded by dining, local golf, museums, and shopping. If you're traveling for business, take advantage of our close location to top companies in the area such as Nissan, Magna, Metalsa, and Toyota. While our free Wi-Fi access and Business Center help you prepare for a big meeting, our complimentary area shuttle gets you there on time. Few Novi, Michigan hotels can compete with our meeting facilities. With 9,200 sq f of space, we have room for any size event. The Epicurean Group is our exclusive caterer. When it's time to play, we are surrounded by the Fountain Walk Entertainment District and minutes from area attractions like Links of Novi Golf Course, Twelve Oaks Mall and Kensington Metro Park, where you can enjoy the outdoors year-round in Novi, Michigan. Our hotel's location is just a short drive from popular Detroit attractions: Ford Field, Comerica Park and the Henry Ford Museum. Your comfort is a priority at our hotel in Novi, MI which is why we provide the best in services and amenities. We offer year-round swimming with both an indoor and outdoor pool. You can relax in the whirlpool after a workout in the Fitness Center. With two restaurants, Deli Unique and fine dining No.VI Chophouse, you're sure to find something delicious! ... more   less 

Additional Information about Novi Oaks Hotel

Address: 27000 S Karevich Dr, Novi, MI 48377-3310 (Formerly Crowne Plaza Hotel Detroit-Novi)
Region: United States > Michigan > Novi
Price Range: €90 - €129 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Novi Oaks Hotel 3.5*
Number of rooms: 122
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Also Known As:
Crowne Plaza Novi
Hotel Style:
#1 Green Hotel in Novi
#4 Romantic Hotel in Novi
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Questions & Answers

Here's what travellers have asked, with answers from Novi Oaks Hotel staff and other travellers.
3 questions
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Mount Sterling
7 months ago
Toronto, Canada
over a year ago
over a year ago

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Questions? Get answers from Novi Oaks Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from there”
rusht2017, 31 Mar 2017 | Read review
“Request a renovated room”
NuHatt, 24 Mar 2017 | Read review
“Just do yourself a favor and skip this property entirely”
Noahsmommy777, 28 Dec 2016 | Read review
“Inside rooms have access and view of the pool area”
dolphinslaxer, 30 Nov 2016 | Read review
“Ground floor rooms away from the indoor pool would be best if you want peace and quiet over the weekend.”
steveL7656UD, 20 Nov 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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