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Crowne Plaza Hotel Detroit-Novi

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#11 of 15 Hotels in Novi
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Crowne Plaza Hotel Detroit-Novi
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235 Reviews from our TripAdvisor Community

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Showing 229: English reviews
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Oregon, Ohio USA
Reviewed 5 days ago NEW

Stayed in February - hotel is under renovations. Some areas are complete - some are not. Those rooms that are - very nice - ours was not. The best area of the hotel was the food - outstanding! Manager was very disorganized and tried to hide from any questions or concerns.

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Helpful?
Thank NuHatt
Petoskey, Michigan
Reviewed 5 days ago NEWvia mobile

Overall our one night was good. Pretty quite room and clean. Under renovation for a while so do things are half done. The staff was friendly and the deli breakfast restaurant was good. An old hotel trying to look up scale but not bad.

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Helpful?
Thank Robert M
Germany
Reviewed 1 week ago via mobile

Old very horrible bunker!! The heating was as loud as a hairdryer right next to your ear.... i slept less than an hour that night. Was suposed to stay 5 nights - but there was no way, checked out first thing in the morning. What a dump! The only remotely positive thing was the very nice, although still incompetent, girl...

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Helpful?
Thank jasminrichter
Myrtle Beach, South Carolina
Reviewed 2 weeks ago

Visiting this area for the Michigan Golf Show and didn't want to stay at Host Hotel, so I've stayed here the past 3 years and it's a wonderful location and very convenient. Service was great from the time I checked in to the time I left, all the front desk staff were very helpful and the housekeeping was great. It...

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Thank Dick B
Monroe, Michigan
Reviewed 20 February 2017 via mobile

We were there for a large event over a weekend. The hotel is being renovated and is expected to change hotel chains at some point - problems with completing the renovations impacted the event. The room we were in had been renovated, but some work is still needed. The new look is extremely modernistic to the point where some things...

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Helpful?
Thank Mike P
IHGService, Guest Relations Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Mike P, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodations, and we appreciate positive feedback on our great service received from our staff and for finding the rooms modern. However, we sincerely apologize for any inconvenience the ongoing renovation, particularly the condition of the bathroom door may have...

Chicago, Illinois, USA
Reviewed 29 January 2017 via mobile

I had stayed at this property previously and had difficulties with the conditions of the room and the hotel On making a direct reservation I was assured that this would not be the case for this visit Once again the same ghosts reappeared True the hotel is under renovation -however this is been ongoing for at least 4 months with...

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Helpful?
Thank Bruce3134
IHGService, Guest Relations Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Hello Bruce3134, I am pleased to read your review. Thanks for staying at the Crowne Plaza Detroit- Novi, MI again. It is unsettling to read that you encountered some issues with the ongoing renovation. Your comments will help our hotel management to address the slow transition. I truly appreciate your patience as we work towards delivering high standards of accommodation....

Reviewed 1 January 2017

Horrible Experience. Stay Away. - Reserved an Executive Room with a King size bed and when we arrived there were two queen sized beds, cigarette ash on the tables, stains on the sheets and the entire room smelled awful . The staff were not helpful. They were having their private party in the lobby celebrating the new year. I told...

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Helpful?
Thank Olga M
Eliza R, Front Office Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Olga M, Thank you for your feedback. Since you had a poor experience, I decided to investigate this issue a bit further and noticed that you originally booked the room through a third party on New Years Eve with a Double Double Executive room (which you may have noticed on your email confirmation from the third party) which is...

Chicago, Illinois
Reviewed 28 December 2016

I'm from Michigan so I am familiar with the Novi area. It's a nice area and a big shopping spot. I HAD to stay at the hotel for a business meeting. It was one of the worse nights ever. The beds were horrible, the hotel was so outdated and the halls just smelled. It was the longest 8 hours of...

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Helpful?
Thank Noahsmommy777
IHGService, Guest Relations Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Noahsmommy777, Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about your dismay towards the overall cleanliness of the room you stayed at. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in detail so we have sent you a...

Grand Rapids, Michigan
Reviewed 14 December 2016

The people were very friendly, accommodating. The rooms were okay. Clean. But the thermostat and heat/cooling regulation was not great. I had to get up several times in the middle of the night because I was hot or cold. The restaurant in the hotel's heat was down, while it was literally 10 degrees outside. The hotel in general just seemed...

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Helpful?
Thank Ashley F
IHGService, Guest Relations Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Ashley F, Your business and candid review about our property is much appreciated. Friendly accommodations has always been a top priority and with that in mind, I'm glad to see that you have commended our hospitable staff by giving a 5/5 rating in the area of level of service. However, I regret to learn that the the hotel's upkeep...

Reviewed 14 December 2016 via mobile

Room was nice clean old school feel to them. Bar and restaurant in hotel a plus. Center of everything great location. Staff very friendly. Under construction while i was there so didnt spend a lot of time in hotel.

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Thank Joe G

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to the new Crowne Plaza Detroit Novi Hotel located in the heart of Novi, MI, a NW suburban area of Detroit. Enjoy our 217 newly renovated guest rooms and property with our exclusive central location with many excellent shopping, dining and nightlife options just outside our doors. The Crowne Plaza is close to many major Detroit attractions, including: The Henry Ford (Museum & Village), Comerica Park (Detroit Tigers), Ford Field (Detroit Lions), Joe Louis Arena (Detroit Red Wings), Detroit Institute of Arts, MGM Casino, Greektown Casino, Compuware Arena, Kensington Metro Park, Twelve Oaks Mall, Fountain Walk, West Oaks Shopping Center, Main Street, Novi Town Center and the Suburban Collection Showplace. We are also minutes from the following offices: Nissan, Akebono, Bosch, Toyota, Dana Corporation, Motorola, Hitachi, General Motors, Hewlett Packard, Siemens, Panasonic, Ford Motor Co., and Daimler Chrysler Corporation. Relax at Benedetto's Steakhouse & Martini Bar featuring casual American cuisine or enjoy your favorite beverage. Other amenities include complimentary wireless Internet access available throughout the hotel, complimentary courtesy van within a three mile radius, over 9,200 square feet of functional meeting space, fitness center, outdoor and indoor swimming pools. Deli Unique Restaurant serving breakfast & lunch daily. NoVI Chophouse serving dinner nightly. We look forward to serving you as our guest at the Crowne Plaza Hotel Detroit - Novi. ... more   less 

Additional Information about Crowne Plaza Hotel Detroit-Novi

Address: 27000 S Karevich Dr, Novi, MI 48377-3310
Region: United States > Michigan > Novi
Price Range: €101 - €137 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Detroit-Novi 3.5*
Number of rooms: 122
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Also Known As:
Crowne Plaza Novi
Hotel Style:
#1 Green Hotel in Novi
#4 Romantic Hotel in Novi
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Detroit-Novi staff and other travellers.
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Mount Sterling
5 months ago
Toronto, Canada
11 months ago
over a year ago

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Questions? Get answers from Crowne Plaza Hotel Detroit-Novi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a renovated room”
 of 5 bubbles NuHatt, 24 Mar 2017 | Read review
“Just do yourself a favor and skip this property entirely”
 of 5 bubbles Noahsmommy777, 28 Dec 2016 | Read review
“Inside rooms have access and view of the pool area”
 of 5 bubbles dolphinslaxer, 30 Nov 2016 | Read review
“Ground floor rooms away from the indoor pool would be best if you want peace and quiet over the weekend.”
 of 5 bubbles steveL7656UD, 20 Nov 2016 | Read review
“If you are attempting to stay a quick night out in town near a live atmosphere, then this spot takes precedence.”
 of 5 bubbles deboeforever, 24 Sep 2016 | Read review
5 of 5