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All reviewsgreat hotelmovie theaterbusiness or pleasurethe staff was greatdefinitely stay here againbreakfast staffpleasant staytwelve oaks mallrestaurant staffroom servicenovi areadesk staffvery clean hotelrestaurants and shoppingbeds were very comfortablelots of restaurantswould highly recommend this hotel
Being a Hilton I had bigger expectations. No tissues in bathroom, work out sir not working 82 degrees in there. Asked front desk to help, nothing was done. Elevator floors were filthy in evening and still at 10:30 the next morning. Also I booked ahead...More
I have stayed at this hotel regularly for business over the past 2 years. I like Hilton Garden Inns and this hotel is the standard HGI facility. However, what makes this hotel special is the friendliness and helpfulness of the staff. The front desk team...More
Response from HGINoviGM, General Manager at Hilton Garden Inn Detroit/NoviResponded 24 July 2018
We’re happy to hear from you, and thankful for the kind remarks regarding The Hilton Garden Inn Detroit-Novi. I’ll be certain to share your experience with our team regarding their warm hospitality. We hope you’ll have an opportunity to visit us again in the near...More
CONS: arrived at 11:30pm late arrival. No one at front desk for approximately 30 to 45 mins. Did not feel safe that no one was at front desk for that length of time at 11:30pm
PROS: expedia contacted hotel and got a refund
As a weekly traveler I appreciate a clean and well maintained hotel.. this hotel is just that! But what stood out to me was the staff! The manager reached out to me via text to welcome me and took the time to respond to my...More
Thank Josh W
Response from General M, General Manager at Hilton Garden Inn Detroit/NoviResponded 3 weeks ago
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We welcome you back to visit us again.
We had stayed away from HGI for a couple of stays due some internet and noise issues (all of which were promptly addressed by the management and staff) and decided to give them another try. That was a good decision as the issues have been...More
Response from HGINoviGM, General Manager at Hilton Garden Inn Detroit/NoviResponded 3 weeks ago
Thanks for all the great feedback. I am happy to hear that all of your previous issues were taken care of prior to this visit. We look forward to seeing your again in the future.
Located mid-way between Detroit and Ann Arbor, the Hilton Garden Inn Novi Detroit hotel in Novi, Michigan is convenient to all major expressways and for visits to Rock Financial Showplace, Twelve Oaks Mall, and the ...MoreDetroit Zoo. Guest rooms offer a mini-refrigerator, microwave, and complimentary high-speed Internet Access. The property also features on-site dining, and an indoor pool. Japanese breakfast, TV Japan, and Japanese Newspapers are also available at this hotel. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.