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All reviewsnotre damepancake machinenice hotela bit lackingcomfortable roomsthe general managermusty smellbiscuits and gravyup to datethird floorfresh fruitgreat roomgreat stayfront desk staffbagelsregular sausagefree breakfast
Due to the death of a close friend we had to return to the area for a funeral. We were directed to the Holiday Inn Express to stay. Because of a mixup it looked like our reservation would not be honored. After talking to the...More
Management response:Responded 11 May 2017
Thank you for letting us know about your stay. We are all so thrilled to hear that our family hear treated your family as our own. We all understand difficult times and really want to make our hotel the most comfortable place as much as...More
Here on business trip. Stayed here for a total of 7 nights in the past 2 weeks with tonight being my last night here. The pool has been closed, was open for a day but water was freezing and is now closed again! The rooms...More
Management response:Responded 10 February 2017
We really appreciate you giving us a review on your stay with us. I would like to sincerly apologize for the experience you had with the stink bugs, also with our pool being closed. I can imagine having any kind of bugs in your room,...More
This Holiday Inn Express was very nice. The rooms were clean and updated. We had a suite with two nice queens and a small Kitchenette. Nicer than just having a fridge and microwave. Rooms were cleaned early, and efficiently. The only negative we had on...More
Thank Drew M
Response from Maureen G, General Manager at Holiday Inn Express NilesResponded 15 November 2016
To our valued guest,
thank you for the wonderful review of our hotel and we are so happy that you enjoyed your stay with us. I am sorry about breakfast and if you would like to discuss this with me that would be great.
Stayed here one night on business and was pleasantly surprised. Hotel was listed as two star in my company profile but I had great stay. The hotel was clean. Bed was comfy, and I liked that they had choice of both firm and soft pillows....More
Management response:Responded 22 December 2016
Thank you so very much the great review. We are very happy they you enjoyed your stay and that we were able to deliver you a pleasant stay. If you are in Niles Michigan please come back again.
Guest Service Manager
Just spent 3 nights at this hotel and had nothing but a great experience. Travelled with my son from Toronto to the Notre Dame football game. Hotel staff were very friendly, rooms were clean and up to date, very good selection for breakfast included in...More