The Harbor Grand is a nice hotel that thinks it's a world class hotel. Unfortunately, there are many limitations that absolutely do NOT justify their price (particularly in the summer). Location: Adjacent to a small boat harbor you a see water, boats, condos, hotels, houses, etc. Not great, but not bad. It's a quick walk to downtown New Buffalo, but there's not much in New Buffalo to do. Beach: Its a long walk to, frankly, an ugly beach. MI has many stunning beaches - this is not one. The beach is so crowded on the weekend that it's chaos. The public parking is limited and chaotic. Trying to find a place to put your beach chair is chaotic. And, its not like you can walk down the beach and find a more remote and peaceful place, the beach is so crowded because the majority of the beach is a private with a rude guard shooing people away. Hotel: The hotel decor is modern, understated, and well appointed. The rooms and facilities can seem dark because the walls appear to be black, but it's a good vibe. The hotel is small and built in the same general architecture as most roadside Hampton Inns, so that imposes a lot of limitations. The front of the hotel is all parking lot view, they call it village view, but its just parking lot. Oddly, they put the big expensive suites on the front of the hotel so you pay a lot of money to look at asphalt and orange cones. The hotel was definitely not honest in its description for those rooms. Staff: The staff was generally nice, but ill-prepared to handle expectations that go along with their high prices. We made a restaurant reservation for 8 and they put half the group on different sides of the restaurant with plenty of empty tables in between. It took getting a manager to realize that we could actually sit together, and, by the way, the empty tables remained empty for the entire duration. Want an extra blanket - need a manager, AC not working - manager. Though pleasant, the staff's inability to handle basic tasks needlessly turned simple things into big problems that involved the manager. Room: The room was well decorated but our stay was very disappointing. For instance, there was no side table at the bed so everything had to be put on the floor. Even though we got a suite - the view was ugly. You could hear the cars drive in the parking lot, headlights shown through the window, and you could hear every word of every conversation people had as they walked to/from their car. Awful. This wouldn't be acceptable if I was staying at a roadside Hampton Inn, but absolutely intolerable when paying $3,000 for a long weekend. Summary, the hotel tries to be a luxury retreat but misses badly. You pay high prices for nice decor and road-side motel stay.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.