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27/11/2017 28/11/2017
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    Quality Inn & Suites

    1675 E Sherman Blvd, Muskegon, MI 49444-1817
    +1 855-849-1513
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    27/11/2017 28/11/2017
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    US$83
    US$85
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    Traveller (30)
    Room & Suite (18)
    Pool & Beach (7)
    Overview
    • Excellent26%
    • Very good24%
    • Average19%
    • Poor13%
    • Terrible18%
    Travellers talk about
    “game area” (5 reviews)
    “late check” (4 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Suites
    Fitness centre
    Kitchenette
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Quality Inn & Suites
    Special Offer: Choice Privileges Points
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    Rooms
    27 Nov28 Nov
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (221)
    There are newer reviews for Quality Inn & Suites
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    11 - 15 of 220 reviews

    Reviewed 4 August 2017

    This hotel advertises all over it's facility that it is "Smoke Free". If that's true why did the 1st floor corridor and our room smell like cigarette smoke? I could smell it so well, since quitting years ago. Our check-in was weird, maybe because it...More

    Thank ateach
    Response from Brandon M, Guest Relations Manager at Quality Inn & SuitesResponded 13 August 2017

    Dear ateach, Thank you for taking the time to share feedback from your recent visit. Although our hotel, as is the state of Michigan, remains a 100% smoke free facility we regret that not all individuals may be as considerate as others. I apologize for...More

    Reviewed 4 August 2017

    When I asked my other family member what rating to give this hotel, their answer was "poor" and I'm going with average at best. If you are looking to stay here because of a trip to the amusement park, don't compromise your family trip by...More

    Thank SUGARMOMMA819
    Response from Brandon M, Guest Relations Manager at Quality Inn & SuitesResponded 14 August 2017

    Dear SUGARMOMMA819, Thank you for taking the time to review your stay and provide such candid feedback. I would like to apologize that you had not been fully satisfied with your stay and were made to wait to retrieve new keys. Please understand that the...More

    Reviewed 2 August 2017

    I made the reservation online for one of our team members to stay there for a business trip. I called the hotel to have them send me a credit card authorization form and spent 27 minutes on the phone trying to explain to them what...More

    1  Thank laurenrodriguez1158
    Response from Brandon M, Guest Relations Manager at Quality Inn & SuitesResponded 14 August 2017

    Dear laurenrodriguez1158, Thank you for your time in reviewing your reservation experience. We truly apologize and humbly admit that we appeared to have failed you. We hold ourselves to a higher standard and take ownership for dropping the ball. Should you have time in your...More

    Reviewed 26 July 2017

    We needed a hotel to stay at after a day at Michigan's Adventure. There are only so many hotels in the area, and most of them had outrageously inflated rates. They know you have no choice. Luckily I got a discounted room at this Comfort...More

    1  Thank GMR72
    Response from Brandon M, Guest Relations Manager at Quality Inn & SuitesResponded 14 August 2017

    Dear GMR72, Thank you for sharing your experiences with the TripAdvisor community. We apologize that you had not been fully comfortable in your accommodations but appreciate your feedback so that our maintenance team could address your A/C for the enjoyment of future guests. Once again,...More

    A TripAdvisor Member
    21
    Reviewed 15 July 2017 via mobile

    Very poor service by management. My first visit here and I will never be back. They made a mistake with the type of room I requested and I would happily paid more for what I wanted but after the way I was treated for questioning...More

    1  Thank A TripAdvisor Member
    Response from Brandon M, Guest Relations Manager at Quality Inn & SuitesResponded 14 August 2017

    Dear anonymous, While to err is human we believe that it is our responsibility to do right by our guests and regret that we do not appear to have lived up to that expectation. Should you have time I would greatly appreciate the opportunity to...More

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Spa
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Breakfast included
    • Meeting Rooms
    • Self-Serve Laundry
    • Conference Facilities
    • Breakfast Available
    • Dry Cleaning
    • Laundry Service
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Spa
    • Hot Tub
    • Fitness Centre with Gym / Workout Room
    • Heated pool
    • Indoor pool
    • Outdoor pool
    Details
    • Price range
    • US$68 - US$155 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms ,
    • Kitchenette
    • Number of rooms
    • 116
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Travelocity, Hotwire, Orbitz, TripOnline SA, Cheap Tickets, Cancelon and HotelQuickly so you can book your Quality Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Michigan >
    • Muskegon County >
    • Muskegon
    • Also Known As
    • Comfort Inn Muskegon Hotel Muskegon ,
    • Muskegon Comfort Inn
    Add Photo Photos
    Traveller (30)
    Room & Suite (18)
    Pool & Beach (7)
    Dining (2)
    Hotel & Grounds (26)
    Family and Play Areas (4)
    Bathroom (2)
    Business Centre & Event Rooms (2)
    Nearby
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    557 reviews
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    383 reviews
    4.82 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    15 reviews
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    101 reviews
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    Ask a question
    Questions & Answers
    16 July 2017|
    AnswerShow all 2 answers
    Response from busdrvr | Reviewed this property |
    Sorry to hear that, we had a wonderful reception and a great stay
    0
    Votes
    felix_45865
    27 July 2014|
    AnswerShow all 3 answers
    Response from Brandon M | Property representative |
    Hello, Our guest must be 21 years old. Thank you for inquiring. We hope to see you. Mary General Manager Comfort Inn - Muskegon
    0
    Votes
    Room Tips
    "Go to another hotel!"
    Read review
    "Avoid room 104 until they get mildew mold smell addressed"
    Read review
    "Choose some where else.."
    Read review
    "Don't pick on on an end (131) the door BANGS shut."
    Read review
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