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University Quality Inn

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University Quality Inn
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329 Reviews from our TripAdvisor Community

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Showing 321: English reviews
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Reviewed 5 days ago NEWvia mobile

The hotel wasn't bad I stayed here with a group of my friends and my teacher for a feild trip! The first night I found a water bottle under the bed but other then that it was pretty nice here. The staff are very nice and friendly!

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Helpful?
Thank Sonya L
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Sonya, I am pleased to see you had a nice stay during your class trip and that our staff was friendly and accommodating. I would however like to apologize for the water bottle found under your bed. Please know that I will be sharing this feedback with the housekeeping staff to ensure future guests do no have a similar...

Napoleon, Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago via mobile

The breakfast at the Quality Inn University at Lansing was the best breakfast we've ever had ! Mary is a very sweet and helpful lady and an excellent cook ! thank you. The room was very clean and cozy, and the staff was very helpful and nice. Whenever we get back to the Lansing area we will surely use the...

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Helpful?
Thank longllba
About Hotel's Favourite Review
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Guest, I would like to thank you for taking the time to provide feedback about your recent stay with the University Quality Inn. Please know that I will be sharing your feedback with Mary and the other staff so they continue to provide the excellent service you shared above to our future guests. Thank you again and we look...

Reviewed 6 days ago NEWvia mobile

The staff inside the inn is very available, kind and funny.... Mary, in the breakfast room is really nice lady who takes care about your food needs and requests. The hotel is 3 miles away from the university, and by the highway, so is easy to find, and comfortable.

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Helpful?
Thank Mattia C
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Mattia, I am pleased to see our staff provided exceptional service during your recent stay with us. Please know that I will be sharing your feedback with them so they continue to provide the same great service to all of our guests. I would like to thank you for taking the time to complete a review as we hope...

Reviewed 1 week ago via mobile

Mary, the breakfast attendant, did an excellent job. She went out of her way to make sure my families breakfast was great. She deserves a raise or promotion. More workers should be like her. I also thought the front desk workers were also friendly.

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Helpful?
Thank Taylor S
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Taylor, I am very happy to see Mary provided exceptional service during your recent stay with us. Mary is a great addition to our team and we are very lucky to have her. I will be sharing your feedback with the team so both the front desk attendants and Mary can continue the great work. Thank you for taking...

Reviewed 2 weeks ago via mobile

While the hotel is older and outdated in decor, the service was A+! From the front desk staff, bartender, and Ms Mary in the kitchen for breakfast made my 2 day stay worthwhile. There is absolutely NOTHING I can say bad about the staff or service received. Thank you!!!!

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Helpful?
Thank Riaka J
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Riaka, I am very happy to read of the exceptional service you received during your recent stay with us. Please know that I will be sharing your feedback with the team so they continue to provide this service to all of our guests. You will be pleased to know that we will begin renovations to our property within the...

AZ
Reviewed 2 weeks ago

We were attending a hockey tournament and were put at this motor lodge. The rooms were DIRTY. I am not just talking old and dated, but DIRTY. Unknown substances on the furniture, sticky carpet, hair on various surfaces in the bathroom upon check in, questionable clean linens and towels, unknown hairy things hanging from a crack in ceiling and water...

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Helpful?
Thank shupemom
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Guest, I would like to apologize on behalf of our entire staff for the poor experience you had during your recent stay with us. Due to the age of our building we unfortunately do not have the option to offer an elevator to our guests. Please know that we are beginning renovation within the next few weeks on our...

Athens, Ohio
Reviewed 2 weeks ago

Nice mid-priced value stay. Clean, friendly and with the amenities you would expect. Breakfast was solid and the location was convenient for my needs. Easy walk to other places for dinner, conveniences or drinks.

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Helpful?
Thank Horse1988
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear guest, Thank you for taking the time to complete a review and provide feedback about your recent stay with us. I am pleased to see our property was able to provide the amenities that mean most to your while traveling. I am also glad our location was convenient to your needs. Thank you again for your time and we...

Reviewed 2 weeks ago via mobile

Had a late night check in me the process was smooth and friendly. Was able to rest after a long days travel and wake up to excellent service from Ms. Mary. A very welcoming staff and good price for accommodations.

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Helpful?
Thank Ryan P
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Ryan, I am pleased to see you had a restful night during your recent stay with us. I am glad our staff was able to provided excellent service as well. Please know I will share your feedback with our staff so they continue to provide this service to all of our guest. Thank you for taking the time to...

Reviewed 2 weeks ago via mobile

Ms. Mary the breakfast attendant was super nice and helpful! She called me and my friends pretty and made us feel right at home. We came to a conference at Michigan State University and only stayed 1 night but it was a great night

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Helpful?
Thank Rosa O
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Rosa, I am glad to see Mary provided great guest service during your recent stay with us. I am also pleased to see our hotel was a great location to MSU for your conference. Thank you for taking the time to complete a review as we hope to see you next time you visit the Lansing area.

Reviewed 3 weeks ago

The draw for my family to this hotel was the large heated indoor pool. It's very relaxing, with tons of space, and the game room/bar is all located in the same large room. The pictures don't really do it justice. The location is great for proximity to local events, the Eastwood Town Center, and of course all that Frandor has...

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Helpful?
2Thank Dane C
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Dane, I am happy to see you and your family had the opportunity to enjoy our pool during your recent stay with us. I am also glad our location provided many options for other activities such as shopping and bowling. Please know that I will be sharing your feedback with our staff to inform them of the helpful service...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
The University Quality Inn is conveniently located right off of US-127, minutes from downtown Lansing, MSU, and within walking distance of 14 restaurants and 70 stores. The University Quality Inn offers rooms that are very spacious, a courtyard where you can enjoy the hotel lounge, indoor pool, hot tub and fitness center. You’ll find that our hotel is a great place to gather with a group or have a relaxing getaway. We offer rooms with luxurious heart shaped Jacuzzis, and comfortable suites for the entire family. We offer special group rates for corporate events and meetings, weddings, sports functions and various other events. Ask us about our special rates for your event. Whether it is for business or pleasure, we are sure you will find just what you need at the University Quality Inn. We offer the utmost in customer service and satisfaction; we are committed to making sure that your event meets all your expectations. ... more   less 

Additional Information about University Quality Inn

Address: 3121 E Grand River Ave, Lansing, MI 48912-4779
Region: United States > Michigan > Ingham County > Lansing
Price Range: €73 - €152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — University Quality Inn 2.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
University Quality Hotel Lansing
Quality Inn University
Quality Inn Lansing
Lansing Quality Inn
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Questions & Answers

Here's what travellers have asked, with answers from University Quality Inn staff and other travellers.
6 questions
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Detroit, Michigan
over a year ago
Commerce Township, Michigan
over a year ago

See all questions (6)

Questions? Get answers from University Quality Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nothing - don't stay here!”
shupemom, 12 Apr 2017 | Read review
“Quieter rooms are those not facing the pool and bar/dining area, though staff is pretty good about shutting down the noise after 10pm.”
davebJ3875ZX, 18 Mar 2017 | Read review
“Ask for first floor and then you will be poolside.”
traceylJ9249ML, 13 Mar 2017 | Read review
“ask for a room adjoining the pool area.”
paulrG9508GY, 9 Mar 2017 | Read review
“it can be noisy around the pool area, request a room in the back.”
tiredtraveller248, 25 Feb 2017 | Read review
5 of 5