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Causeway Bay Lansing Hotel

Booking.comUS$123*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Causeway Bay Lansing Hotel
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327 Reviews from our TripAdvisor Community

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There are newer reviews for Causeway Bay Lansing Hotel
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Showing 325: English reviews
Reviewed 2 January 2017 via mobile

Went to hotel for New Years. What a great banquet facility. I never knew the had such a huge area and beautiful chandlers. The food was very good and sandy was a excellent bartender. Thank you staff for working New Year's Eve and making my husbands and my night perfect.

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Helpful?
Thank Sandy M
New Castle, Indiana
Reviewed 22 December 2016

I booked my reservation with the intent of having a queen size bed only to have a full size bed. The heater made a terrible noise all night long. The fridge kept making a popping noise. The bedspread and the blankets were very scratchy.

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Helpful?
Thank sdcpets
Accounting C, Guest Relations Manager at Causeway Bay Lansing Hotel, responded to this review

Causeway Bay would like to apologize for the experience you had with your recent stay. All of our beds are kings or queen beds. Please give us a chance to make it right with another stay.

Reviewed 19 December 2016 via mobile

My name is geminii ivy I've been coming here since the end of September I work here in Lansing I travel back and forth to Cincinnati and to Alabama and I return back to this place at least three or four days out of the week it is awesome the staff has been very very helpful the owner is amazing...

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Helpful?
Thank Geminii I
Accounting C, Administrative Assistant at Causeway Bay Lansing Hotel, responded to this review

Thank you for your kind words about Causeway Bay Hotel. We try to exceed our guests expectations by giving them good customer service, clean rooms and breakfast in the morning. It was a pleasure to serve you and look forward to seeing you again.

Reviewed 6 December 2016 via mobile

DO NOT STAY HERE. First off they are rude. And WE FOUND BED BUGS....EEEEEEWWW And the staff already KNEW ABOUT THE BED BUGS... So just DON'T RISK IT! We were staying there for the pool and hot tub but they were both closed down and from what I have heard it has been closed down for a month and a...

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Helpful?
2Thank KayColWol
Accounting C, Administrative Assistant to General Manager at Causeway Bay Lansing Hotel, responded to this review

We apologize for your misfortune involving the bed bug incident. Bed bugs are transported from one hotel to another. As soon as we are reported of an incident like this, we heat the room to 140 degrees for 3 hours. Then the room is cleaned and inspected 3 times before we allow anyone to stay in it. As for the...

Reviewed 29 November 2016 via mobile

We've stayed 5 times and each visit has been great. The rooms are clean, beds are comfortable (we both have bad backs), nice restaurants and bars near by, the staff has been friendly and accommodating (especially Karen at the front desk), easy parking and nice atmosphere. I chose this hotel originally because it was a good halfway point for myself...

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Helpful?
Thank Annitra M
Karen D, Guest Relations Manager at Causeway Bay Lansing Hotel, responded to this review

We are happy to see that you've experienced our First Class Five Star Guest Service and amenities during your stay and glad we exceeded your expectations. Guest satisfaction is our mission and our mission of satisfying you has been completed....until your next stay upon your return of course.......we promise to always provide the highest level of unmatched hospitality .....We do...

Reviewed 21 November 2016

Tried for a month to block off rooms for families traveling to a tournament in that area. We're told they were having problems with their reservation system can't "see" those rooms. Call back later. Defended thme to my families for weeks, give them time, it will work out. Called again to reconfirm week of event was told they we working...

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Helpful?
Thank Carrie S
Karen D, Guest Relations Manager at Causeway Bay Lansing Hotel, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

Reviewed 21 November 2016 via mobile

Bed Bug Hotel- woke up in middle of night and the bed was crawling with numerous bed bugs EVERYWHERE! Massive sized coming out of pillows and from side of bed. Next day I started to see the extent of the bites- hundreds. On my face, head, neck, arms, chest, back, everywhere. Even the hotel cleaning lady said she knew it...

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Helpful?
1Thank Roger A
Karen D, Guest Relations Manager at Causeway Bay Lansing Hotel, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We take all comments and concerns seriously, investigate thoroughly and address the issues immediately.

Mississauga, Canada
Reviewed 14 November 2016

Rooms are nice and comfortable. Staff is friendly and helpful. Lots of places around to eat and shop. Wifi is a bit tricky to connect to but once connected, there were no issues. Convention center side is large enough for multiple events.

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Helpful?
Thank armchi
Karen D, Guest Relations Manager at Causeway Bay Lansing Hotel, responded to this review

Everyone here at Causeway Bay would like to extend our gratitude for your taking the time to leave us a review of your positive experience. Please continue to choose our hotel and convention center for all your needs, and we look forward to seeing you soon.

Chicago, Illinois
Reviewed 4 November 2016

Please,don't use this hotel! We booked room with 2 queen beds. We got room with one bed and jacuzzi . The room was dirty, sheets looked like somebody just used them.The room smelt like cigarettes. BAD

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Helpful?
Thank agakwiat2016
Management response:

Dear Valued Guest, I am very sorry for your experience. I would love to make this right for you, and need more information. Please contact the hotel directly and ask for Karen. I appreciate your bringing this to our attention, and I am going to discuss the issue with the house keeping staff and the front office staff to get...

Concord, MA
Reviewed 2 November 2016

My wife and I stayed at the hotel during a trip to visit our daughter in college. The Pros: the bed was very comfortable, the room was clean, the staff was friendly. The Cons: sounds travel (from the hall, above, and next door), the restaurant hours were limited, no shop for newspapers, etc., the decor was odd. All in all,...

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Helpful?
Thank m4squad
Karen D, Guest Relations Manager at Causeway Bay Lansing Hotel, responded to this review

Dear M4Squad, Thank you for your feed back and we here at Causeway Bay Lansing Hotel take it very seriously. Thank you for your positive comments on our staff, they work very hard to please the guest and are happy to receive the positive feedback. Also thank you for your positive comments regarding the room and the double pillow top...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Causeway Bay Hotels (formally Best Western Plus) Lansing has a Romance Package!The Best Western Plus Lansing is promoting a Romance Package which includes: A Queen Whirlpool Bidet Room, Two Complimentary Dinner Entrees, Two Complimentary Continental Breakfast Tickets, and Late Check out until 2pm. You can also choose a Standard King Room as part of our Romance Package. Come share a weekend getaway with your loved one, or be spontaneous at any time! Our Romance package is available 7 days a week, and our Whirlpool Bidet Rooms are the most unique in Michigan!Call our Reservations Department , and ask for The Romance Package that only The Best Western Plus Lansing can offer! ... more   less 

Additional Information about Causeway Bay Lansing Hotel

Address: 6820 S Cedar St # US, Lansing, MI 48911-6907 (Formerly Best Western)
Region: United States > Michigan > Ingham County > Lansing
Price Range: €102 - €115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Causeway Bay Lansing Hotel 3*
Number of rooms: 300
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Questions & Answers

Here's what travellers have asked, with answers from Causeway Bay Lansing Hotel staff and other travellers.
3 questions
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Questions? Get answers from Causeway Bay Lansing Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have less water pressure”
armchi, 14 Nov 2016 | Read review
“Look somewhere else”
r0nessas, 2 Nov 2016 | Read review
“ask for a room away from Cedar Street, lots of traffic there. ask for a room on the courtyard, those are the quietest, very pleasant.”
475sharlenem, 24 Sep 2016 | Read review
“Better manager skills”
671laylat, 31 Jul 2016 | Read review
“ask for a room as close to the lobby as you can get, this is a big place!”
cllarson, 20 Jun 2016 | Read review
5 of 5
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US$123* /night
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Prices are for 1 room, 2 adults
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