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Place is ok if you must go cheap. Room was pretty clean. Room had a bit of a musty or Smokey smell when we first entered the room. Bed was ok for a guck night sleep. Did have big fridge and sink with eating area....More
Thank T R
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded 2 weeks ago
Although overall you had a pleasant stay with us, we are sorry we missed meeting some of your expectations. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.
Wish there was extended stay here in my travel assignment in kalamazoo. And probably if extended stay could lower a little bit more with their monthly rate, more competitive with other inns, then it will be Perfect!
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This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded 10 February 2018
Thank you for being our guest at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon.
I originally planned to stay there for just three days, but then extended my stay to a week. To begin with, they have a impressive security system, so no unwanted person sneaks in unnoticed. The guys at reception are cool, friendly, and helpful. Both card...More
1 Thank sirakshat
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded 27 May 2018
Siraskshat, thank you for staying at our Extended Stay America and for the feedback. We are pleased to read you were impressed with your suite and that we met and exceeded all of your expectations. It was a pleasure having you as our guest, and...More
It was your less than average hotel, it had a full size refrigerator, microwave and hot plate. stayed there 2 nights, served the purpose, the free breakfast was not much of a breakfast all packaged items (muffins).More
Thank Bill S
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded 7 May 2018
Bill, thank you for staying with us. Although you liked your well-appointed room, we are sorry our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope you...More
The room was no smoking and smelt like pot so bad we had to get a new room. They had the window open trying to air it out before we got there. It seems like the employees let there friends use the rooms that are...More
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded 13 April 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
If you go to their website and enter the dates you want at any of their properties their website will calculate the daily, weekly or monthly rate. Check for the phrase "Discount applied" if looking for a longer stay. Until... More
If you go to their website and enter the dates you want at any of their properties their website will calculate the daily, weekly or monthly rate. Check for the phrase "Discount applied" if looking for a longer stay. Until recently their rates were wonderful. But now not so much. I think they take about 15% off for a stay of 7 days or more. The grand rapids ESA charged me about $80 (tax and all) for a night. So I am guessing the rate would be about $68 per night for a week stay. But check their website. You can get the actual amount without having to commit to paying for or reserving the room.
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"Rooms on the corners are quieter, and it's overall a quiet place"