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Staybridge Suites Grand Rapids/Kentwood

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107 Reviews from our TripAdvisor Community

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Showing 104: English reviews
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Harbor Springs, Michigan
Reviewed 3 weeks ago via mobile

My husband, almost 4 year old, and I stayed here for one night on March 24th. We chose this hotel because it was close to Sky Zone which we were heading to first thing in the morning. The room was nice, having a door on the bedroom would have been helpful had my child wanted to go to sleep, and...

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Helpful?
Thank dreaming_of_summer
GuestServices616, Guest Relations Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

We are so glad that over all you enjoyed our hotel, and hope you had a great time at Sky Zone. Being that we are an extended stay we usually do have guests hanging out in the lobby. We always want our long terms guests to feel at home and not confined to their room. Keep in mind that we...

Grand Rapids, Michigan
Reviewed 31 December 2016 via mobile

My husband and I stayed at this hotel for about two months because of a house fire. We stayed in a two bedroom suite. There were several things that I liked about the hotel: 1) the desk staff were wonderful, pleasant, kind, and helpful, 2) the beds were comfortable, 3) pets are allowed, 4) breakfast is served every day, 5)...

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Helpful?
Thank kkeglovitz
GuestServices616, General Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience regarding your recent stay with us. Being an upscale, extended stay property we strive to provide each and every guest with a home away from home experience and appreciate the kind words regarding our staff and amenities. My sincere apologies regarding the issues you mentioned and we...

Reviewed 29 December 2016

We stayed at the Staybridge Suites due to an unfortunate personal life event. The staff was so wonderful and really went above and beyond during our moment of need. A big shout out to Carolyn and Luis. They really are special people and made our stay everything we could have asked for and more. God bless the Staybridge Suites!

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Helpful?
Thank kcamp35791
GuestServices616, General Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Valued Guest, Thank you for sharing your recent experience with us. We appreciate your kind words and hope that the next time you stay with us will be because of better circumstances. Hope to see you again in the near future! Best Regards, The Staybridge Staff

Royal Oak, Michigan
Reviewed 27 December 2016

This is a great hotel. Cleaner than clean, employees are warm and friendly, dinners in the evening, a great breakfast in the morning. The rooms are clean, well appointed, great beds and linens that made for a great night's sleep. All in all the perfect stay.

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Helpful?
Thank jmcgill88480
GuestServices616, Front Office Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you for your kind review regarding our hotel, jmcgill88480! The staff takes great pride in making sure every guests experiences a great stay, and reviews like yours help us make sure that every one experiences the same type of stay. We truly enjoy seeing you here every time you visit and we hope that we continue to see in...

Ledgewood, New Jersey
Reviewed 10 December 2016

Stayed for 3 nights, arriving on a Thursday. At night, when I crawled into bed, I noticed a horrible perfume odor and hoped that it wasn't the sheets. It turned out to be one pillow case, likely from the previous guest! Disgusted, I was glad I at least had my own pillow. The next morning, not wanting to get the...

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Helpful?
1Thank dbldecker
GuestServices616, General Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Dear Valued Guest, We appreciate you taking the time to share your recent experience with us. It is always disheartening to hear when we didn't exceed our guests expectations. We appreciate the kind words about our guest room, breakfast and location. I am very sorry for the housekeeping issues you experienced and have addressed them with our staff to ensure...

Wadsworth, Ohio
Reviewed 4 November 2016

I enjoyed staying here. The free dinners were a nice touch, and the social hour in the lobby was welcoming. It felt like I was living in an apartment for the week, which was better than being stuck in a regular hotel room. I was able to cook dinner for myself one of the nights, and wash the dishes the...

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Helpful?
Thank JoshWozny
IHGService, Guest Relations Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Dear JoshWozny, Thank you for posting a review of our property and for choosing to stay with us. It would appear that you were satisfied in general with our accommodation, dining experience as well as our fitness center and we thank you for your comments. I am pleased to see that you were also impressed by our kitchenette facility. Again,...

Rockford, Illinois
Reviewed 4 November 2016

Nothing stands out about the place, except the helpful staff. They do have ariport shuttle. I noticed the bathroom light (where tub was) was too dim - mentioned it on my way out. The thermostat on the wall was not always responsive - looks pretty old. The chair seemed a bit old or not modern. The pine scented refreshner in...

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Helpful?
Thank Bsnss_Trvlr5
GuestServices616, General Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Valued Guest, Thank you for taking the time to review our property and share your recent experience with us. We value your feedback and appreciate your kind words regarding our amazing staff. I do understand that some things on our property could use some updating and we have plans for delivering our guests with a very fresh and new product...

Dayton, Ohio
Reviewed 5 October 2016

As an IHG Spire Elite Rewards Member, and an independent business person, I book and stay at IHG properties because I usually know that I can expect clean and functional accommodations and great service. Unfortunately that wasn't the case here at the Staybridge Suites, Grand Rapids - Kentwood, MI. This property is tired, as evidenced by the worn out upholstery...

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Helpful?
4Thank drknmt
IHGService, Guest Relations Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Dear drknmt, Thank you for being an IHG Rewards Club Spire Elite member and for taking the time to share your detailed review of your stay. We value each feedback as this will allow us identify the areas that may benefit from our additional attention. It is disheartening to know that your experience was not as pleasant as it should...

Lititz, Pennsylvania
Reviewed 30 September 2016

This is not one of the newer Staybridge Suites hotels and the furnishings, as well as areas in the common areas, especially the elevator, are showing wear and tear. I was upgraded to a two bedroom suite which provided so much space I felt like I was at home. Although the bedrooms were smaller than the average hotel room, the...

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Helpful?
Thank BVDPA
IHGService, Guest Relations Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Dear BVDPA, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. I am glad to read that you were satisfied with the cleanliness of the room received and acknowledge the great service received from our staff. However, it...

Ann Arbor, Michigan
Reviewed 23 September 2016 via mobile

Room was clean and staff were friendly. Bathroom needs more light. Ac did not cool the room at all after running all night long making for a hot night. The gym is really bad- 1 old elliptical with a broken arm. crammed in a corner behind a universal weight machine and two treadmills.

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Helpful?
Thank Betsy N
IHGService, Guest Relations Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Dear Betsy N, Thank you for being our guest and for taking the time to share your comments. We are glad to know that you found our rooms to be clean and staff to be friendly. However, we apologize for some sub par experiences, particularly with the air conditioning of the room, lighting conditions, and gym facilities. Rest assured that...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Michigan's West Coast! The Staybridge Suites Grand Rapids Airport hotel is only 3 miles from the Gerald R Ford International Airport! We are walking distance to dining, shopping at Woodland Mall & Centerpointe Mall, and entertainment at Celebration Cinema. This Grand Rapids hotel is only 10 minutes from downtown, where you'll find Van Andel Arena and Devos Place convention center. Our hotel is located near the ever beautiful Frederik Meijer Gardens. Staybridge guests enjoy a choice of three suite types: King Studio Suites, King One bedroom Suites, and we also have our 2 bedroom/2 bath Suites. All suites feature fully appointed kitchens, a full-sized refrigerator, microwave, coffee maker, dishes, and dishwasher. A complimentary daily hot breakfast buffet that features freshly-made golden malted waffles. We also provide a complimentary evening Sundowner reception Monday-Wednesday, which includes different dinners with many of our other guests. Corporate travelers may also enjoy separate living and work areas complete with Free Wireless Internet, direct dial phone numbers, and voice mail. Get Comfortable at Staybridge Suites Grand Rapids Airport hotel. ... more   less 

Additional Information about Staybridge Suites Grand Rapids/Kentwood

Address: 3000 Lake Eastbrook Blvd SE, Kentwood, MI 49512-1854
Region: United States > Michigan > Kent County > Kentwood
Price Range: €102 - €172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Grand Rapids/Kentwood 3*
Number of rooms: 94
Reservation Options:
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Also Known As:
Staybridge Suites Grand Rapids/Kentwood Hotel Grand Rapids
Staybridge Suites Kentwood
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Questions & Answers

Questions? Get answers from Staybridge Suites Grand Rapids/Kentwood staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floor, any side since not near busy street”
Bsnss_Trvlr5, 4 Nov 2016 | Read review
“If you have the option get a room on the top floor and you shouldn't hear footsteps above you.”
abjphoto, 17 May 2016 | Read review
“Some rooms look over the pool/courtyard and some parking lot.”
debntodd, 1 May 2016 | Read review
“Pay a little extra for the One bedroom suite with a king bed, worth it!”
gonzo2408, 14 Apr 2016 | Read review
“All rooms are quiet. Well situated away from the main lobby.”
898glennc, 22 Dec 2015 | Read review
5 of 5