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Country Inn & Suites By Carlson, Kalamazoo

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Country Inn & Suites By Carlson, Kalamazoo
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228 Reviews from our TripAdvisor Community

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Showing 228: English reviews
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Kalamazoo, Michigan
Reviewed 1 week ago

Wonderful service.The Front desk crew/staff was very polite and friendly, full of smiles and happy to greet us. We are here on business and it made us feel right at home.. Breakfast options are plentiful. Fitness center being open 24 hrs was a great convenience.Would stay here again!

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Helpful?
Thank wifeytype0786
Hp1912, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you...

Detroit, Michigan
Reviewed 2 weeks ago

A dirty room with stains on the sheets, dirty bathroom, finding other people's articles of clothing within the room and dusty. Not a classy advertised fresh hotel I was expecting. I was expecting to walk into a fresh welcoming room after a long day to relax and unwind for the night and I walked into an old empty closet.

Review collected in partnership with Country Inns & Suites By Carlson
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1Thank l0321971
CarlsonRezidor, Customer Care at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Hi. It is good to hear from you. We apologize for the cleanliness of your room during your stay. Your feedback will be forwarded to the hotel management to ensure all rooms are up to Country Inn & Suites by Carlson standards. We hope you will give us another chance if you are in the area again.

Portage, MI, United States
Reviewed 2 weeks ago

By far the worst hotel to stay at rooms were not clean, shower head had stains, no staff around to check in or out had to wait over 20 mins, housekeepers too busy on cell phones to help, swimming pool was over crowded with kids rough playing and no adults to watch over them. DO NOT STAY HERE!

Review collected in partnership with Country Inns & Suites By Carlson
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1Thank susandH4580KH
Hp1912, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thanks for your comments. I’m very sorry that we failed to meet your expectations in some ways. I’m disappointed that we could not satisfy you, I apologize. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience

Kalamazoo, Michigan
Reviewed 4 weeks ago

Review collected in partnership with Country Inns & Suites By Carlson
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1Thank Nesha76
Rockford, Illinois
Reviewed 4 weeks ago

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank ftblchic76
Madison, WI, United States
Reviewed 4 weeks ago

Review collected in partnership with Country Inns & Suites By Carlson
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1Thank V1862ARmikeh
Reviewed 18 January 2017 via mobile

Front desk woman was very rude...breakfast was terrible...and the rooms were very dirty...i had hair in the tub...sink nor tub drained...towels were yellow...will definitely never stay here again...all country inns are wonderful...this one on the other hand is very run down...musty smell...pool was disgusting.

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Helpful?
Thank kandysandy
Hp1912, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.

Chesterton, Indiana
Reviewed 11 January 2017

The rooms are large. Beds are good. The staff was kind and always ready to help. Don't be fooled by the outside. It is an older hotel. The only reason 5 stars were not given was due to the smoke smell throughout the hotel an outside appearances.

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Thank bdamron
Reviewed 9 January 2017

We stayed with a large group for a hockey tournament. The staff was very friendly. There was plenty enough room for all of us to get together in the breakfast area to enjoy watching a football game on the TV. Especially enjoyed the fact that it is right next to the pool area for the kids. The rooms were very...

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Thank Jason N
Libertyville, Illinois
Reviewed 9 January 2017

Review collected in partnership with Country Inns & Suites By Carlson
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Thank mothergooseX4

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
Official Description (provided by the hotel)
At the Country Inn & Suites By Carlson Kalamazoo we try to provide all the comforts and conveniences of home. In-room coffee brewers, refrigerators and microwaves in every room, free wireless Internet, and a newspaper to start your day, we have all the little things you need, just right for you. All of our guests receive a Complimentary Continental Breakfast. Our breakfast offers an array of items including but not limited to hot items such as; Belgium waffles, breakfast meats, eggs, french toast, biscuits and gravy and oatmeal. We also provide a spread of served cold items that are enjoyable even while on the go. This includes; fresh fruit, cereal, yogurt, muffins, doughnuts, bagels and cream cheese. Cold beverages such as juice and milk are available during breakfast hours only while hot items such as coffee and assorted teas are available to guests around the clock. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Kalamazoo

Address: 1912 E Kilgore Service Rd, Kalamazoo, MI 49002-1732
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Price Range: €91 - €144 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Kalamazoo 3*
Number of rooms: 79
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Also Known As:
Country Inn Kalamazoo
Kalamazoo Country Inn
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Kalamazoo staff and other travellers.
1 question
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Albion, Michigan
over a year ago

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Questions? Get answers from Country Inn & Suites By Carlson, Kalamazoo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the place entirely.”
 of 5 bubbles 24margarete, 16 Nov 2016 | Read review
“for $132.00 you can find a better place.”
 of 5 bubbles duaney2013, 22 Aug 2016 | Read review
“Sign up for club Carlson, the perks are great.”
 of 5 bubbles trissyp2015, 5 Apr 2016 | Read review
“A second floor room will ensure you don't hear someone walking on your ceiling.”
 of 5 bubbles 572carlp, 15 Oct 2015 | Read review
“Utilize the staff for your concerns, they are great at solving problems.”
 of 5 bubbles trissyp2015, 15 Apr 2015 | Read review
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