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Fairfield Inn & Suites Jackson

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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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101 Reviews from our TripAdvisor Community

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Showing 101: English reviews
Indianapolis, Indiana
Reviewed 30 August 2016

The room seemed clean and was comfortable but had a very stale / mildew type smell. We arrived at the hotel early and I had to check in on an app because the only person at the front desk wasn't authorized?? to check people in. She was really nice and we got everything we needed, but it was a little...

Thank maxxiep
TMIHospitality1, Manager at Fairfield Inn & Suites Jackson, responded to this review

Dear Maxxiep, Thank you for taking time to review the Fairfield Inn & Suites Jackson. I am glad to hear you had a clean and comfortable stay. However, I do apologize that you experienced a lingering odor in the room, as that certainly does not sound pleasant. This is an issue that I will address with our housekeeping team to...

Tecumseh, Michigan, United States
Reviewed 15 August 2016

My wife and I booked a single night at Fairfield Inn for Friday 7/22 at a rate of $133.18. We checked out Saturday morning the receipt showed $133.18. On Monday 7/25 I noticed that there were two charges pending from Fairfield $110 & $160, neither were the agreed upon rate. So I called twice on 7/25 and was assured both...

Thank Joseph M
TMIHospitality1, Manager at Fairfield Inn & Suites Jackson, responded to this review

Dear Joseph M, Thank you for your review. Once again, we're very sorry for the trouble that was caused by our systems incorrectly billing you. We also understand how frustrating it was having to wait for the bank to release the funds back into your account. We can only imagine how it must have felt like an eternity in a...

Fond du Lac, Wisconsin
Reviewed 27 July 2016

The bed was comfortable, breakfast was good and everything was clean. The employees were friendly and helpful. Nothing bad to say about our stay. We were there for two nights. Check out time was 12:00 which I thought was nice. We didn't have to rush after breakfast to check out.

Thank Dick S
Reviewed 29 May 2016

Based on reviews is why I picked this hotel. Bed was cozy and comfy. Room was clean but had a stale odor in it as tho pets had been in there. Even with the door shut and locked, the noise coming from other guests in the hall, made it seem like there was no door on the room. Not quiet...

Thank Sharon P
TMIHospitality1, Manager at Fairfield Inn & Suites Jackson, responded to this review

Dear CampyHapper, Thank you for reviewing the Fairfield Inn & Suites Jackson. It's great to hear you liked our beds, continental breakfast, and friendly service. However, I apologize for the lingering odor in the room, as that certainly does not sound pleasant. I am also sorry for the noise you encountered. I can understand how frustrating that can be. We...

Reviewed 21 April 2016

Jackson, MI hotels are expensive BUT clean and comfortable. This hotel was actually less expensive than other similar chains. Modern, clean and very accommodating. Beth and Rita at the Front Desk were fantastic and real, and Laurie, who handles the morning crowd is someone whom I was blessed to meet. No reason to stay anywhere else! Beth even ensured I...

Thank Scot D
Bracebridge, Canada
Reviewed 6 April 2016

Rooms are ok, but smaller for a Marriott. The pool closed early, at 10pm. The service was ok, but the front desk people weren`t as friendly as in other Marriotts. The location is convenient, right off the main highway.

Thank Mal_1313
TMIHospitality, Manager at Fairfield Inn & Suites Jackson, responded to this review

Dear Mal_1313, Thank you for your review. I am glad to hear our location was convenient for you. We take pride in providing exceptional service to our guests; however, it is clear we did not accomplish that during your stay. We do hope that you will allow us another opportunity to provide the impressive service you deserve. Sincerely, Sherry F....

Reviewed 15 March 2016

I used to stay at Country Inn and Suites, but how it's a Holiday Inn, so I began looking for a new place to stay. I believe I've found it. The hotel room was downright swanky, but the best thing was the staff. Truly nice people and....warm cookies! My only complaint and it's the same at most hotels is that...

Thank kcape
Allegan, Michigan
Reviewed 13 March 2016 via mobile

I stayed at this hotel several times while in Jackson for work. The rooms are really clean and had everything I needed. Staff was friendly, however they did ask a lot of questions when I inquired if they had a government discount. They were hesitant to apply the discount and the tax exempt organization credit to my room the first...

Thank Kelsie K
Detroit, MI
Reviewed 31 January 2016

Very nice Front Desk Woman when I called for a room and very nice and helpful when we got the the hotel. The rooms were clean - cookies and tea in the evening a nice touch. Breakfast was good - good selection and good taste. Only complaint couldn't find a blow dryer - glad we brought our own

Thank noonieboat
Reviewed 14 January 2016 via mobile

I used to stay at the Courtyard Jackson, but I have found a new and better place to stay! Staff is excellent, helpful and always courteous. Taye at the front desk is a great! Breakfast is always fresh every morning!

Thank EB4131

24 photos of this hotel

Management photos: Courtesy of the property manager

All Management Photos (24)
Hotel & Grounds (4)
Pool/Beach Area (2)
Dining (2)
Business Centre/Function Rooms (2)
Room/Suite (10)
Other (4)
11/06/2017 12/06/2017
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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Located only 7 minutes from Jackson County Airport, our hotel is a convenient stay for both business and leisure travelers in the Jackson, MI area. We are surrounded by a variety of restaurants, attractions, and things to do in Jackson, MI. Nascar fans will find out hotel is a 20 minute drive from Michigan International Speedway. Near local shopping at the Westwood Mall and outdoor adventures such as Cascade Falls, there is never a shortage of activities for visitors to Jackson, MI. Our Marriott hotel strives to provide guests with everything they need to make their stay as comfortable as possible. We provide free WiFi, access to our on-site fitness center, a business center, pool & hot tub. Each morning guests are greeted with a complimentary breakfast featuring hot and healthy options to start your day off right. Marriott Rewards members will earn points while staying at our Jackson, MI hotel. ... more   less 

Additional Information about Fairfield Inn & Suites Jackson

Address: 2395 Shirley Dr, Jackson, MI 49202-1521
Region: United States > Michigan > Jackson
Price Range: €107 - €185 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Jackson 2.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Fairfield Inn Jackson Hotel Jackson
Fairfield Jackson
Jackson Fairfield Inn
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Jackson staff and other travellers.
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Questions? Get answers from Fairfield Inn & Suites Jackson staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Everyone's said their room was great...”
melvinb331, 4 Apr 2017 | Read review
“Top floor in a corner my have less noise?”
CampyHapper, 29 May 2016 | Read review
“first floor rooms offer very easy access”
scotd258, 21 Apr 2016 | Read review
“Just tell them what you need; they will supply.”
24margarete, 18 Nov 2015 | Read review
“Stay somewhere else”
west_suburbia, 23 Aug 2015 | Read review
5 of 5
US$132* /night
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Prices are for 1 room, 2 adults
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