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Holiday Inn Express Hotel & Suites Grand Rapids Airport

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Holiday Inn Express Hotel & Suites Grand Rapids Airport
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238 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Grand Rapids Airport
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Showing 237: English reviews
Reed City, Michigan
Reviewed 4 September 2016

We stayed 3 nights for GR sightseeing. We enjoyed every moment at the hotel. Very quiet and peaceful. Front desk staff were very helpful! The bed was beautifully covered, not dark, ugly covers as I've seen other places. There are at least 4 very decent restaurants within walking distance! The freeway (I 96) is a very easy on-easy off. Downtown...

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Helpful?
Thank kareniwebb
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you for your 5 Star review of our hotel! We love the opportunity to tell our staff they are doing a good job. We look forward to providing you with another excellent stay next time you are in Grand Rapids!

Forest Hills, New York
Reviewed 1 September 2016 via mobile

Very disappointed as a frequent traveler who is a bit of a news junkie. They provide a list of TV channels that (on paper) includes CNN (truly the only balanced cable news network) and of course is not available. They list a channel it can be found on however the channel does not exist. But conveniently, the ONLY cable news...

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Helpful?
Thank Jaded07
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

We apologize for your disappointment in our television channel selection. We assure you that our hotel has no political bias of any kind. Unfortunately, CNN is temporarily unavailable through our television provider, although we are working hard to get it returned to our channel lineup.

Reviewed 21 August 2016

We booked this hotel for a soccer tournament. We requested a room with double beds for our family of 4. Upon check in, we were told that they could not give us one because one was not available for us. When we got to the room, the bathroom was dirty and there was no bar soap to wash our hands...

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Helpful?
1Thank Kimberly K
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Kimberly K, Thank you so much for your review of our hotel. We would like to apologize we were not able to honor your request for a room with 2 beds and also the level of cleanliness of your room and the service you received from our staff fell below your expectations. Your feedback is very important to us...

Holt
Reviewed 16 August 2016

Loved the layout and they were very kind to our dog. Room and facility were clean. Pool was very nice. Breakfast was good on Monday. Sucked on Tuesday. Didn't have any variety compared to the day before.

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Helpful?
Thank SimbaFamily
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear SimbaFamily, Thank you for your review of our hotel. I am pleased to hear that you enjoyed your room layout as well as the pool. I apologize that breakfast didn't have the same variety for each day of your stay. We would love to have you back during your next stay in Grand Rapids. Best Regards, Kristan D. General...

London, Ontario
Reviewed 17 July 2016

The manager was very helpful. I believe his name was Mr. Ray Gungle. Anyway he helped catch a rodent that was scurrying around the hotel. This was quite a disturbing incident but otherwise it was an excellent stay.

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Helpful?
Thank johnwK8439TQ
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear johnwk8439TQ, Thank you for your 4-star review! I am very pleased to hear that Ray was able to help you during your stay. I will be sure to share your comments with him and the rest of the staff. Sincerely, Kristan D. General Manager

Grand Rapids, Michigan
Reviewed 7 July 2016

Our business conference was here in Grand Rapids again, so I decided to stay at the Holiday Inn Express. I was here last year and had a very pleasant time; so I figured why not again? The staff was friendly, my room was spotless, and the breakfast was better than normal hotels. Everything went perfect and how a hotel night...

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Helpful?
1Thank Kardokh p
Kristan D, Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you for your wonderful review. I'm glad your stay was just as enjoyable as your first one; we love hearing that. Are you signed up with IHG rewards? Its our worldwide rewards system that helps you accumulate points and redeem them once enough points are allocated. If you are not an IHG member, I would love to help sign...

Sterling, Illinois
Reviewed 5 July 2016 via mobile

Positives were that it was clean and nice. The rooms were what you'd expect from a suites hotel. The pool was a little small but otherwise pretty nice. The breakfast was good but we were there on a holiday weekend and there were so many people that there was chaos. We stayed for 4 days and the food ran out...

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Helpful?
Thank Kevin N
Kristan D, Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Kevin, Thank you for you response and feedback. I will make sure that my Breakfast Cook is aware of the situation with refilling food; however, I am glad that you did enjoy your breakfast, it is the most important meal of the day! Also, I will discuss the situation with my maintenance manager and make sure that this doesn't...

Appleton, Wisconsin
Reviewed 15 June 2016

The only thing that stands out to me from our 2 night stay at the Holiday Inn Express is that the security at the hotel was very helpful in breaking up a rambunctious group of teens that decided they wanted to have a party here. Other than that, the hotel is what you would expect for a Holiday Inn Express...

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Helpful?
1Thank gopackgoXO
Kristan D, Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear GopackgoXO, Thank you for your review. We appreciate you recognizing our security and acknowledging their efforts in breaking up the party. Security is very important at our property as we want our guests to feel safe and at home. We hope to see you again at the Holiday Inn Express. Best regards, Hannah B Sales Manager

Reviewed 13 June 2016

Note. The have bottled water only for higher status members and rest of the guest are out of luck even if you say you want to buy one and even if its in the mid night. A/C noisy. horrible service and subpar rooms. Wifi is erratic and hardly works. No point in going on just a terrible experience for even...

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Helpful?
1Thank Mo G
Kristan D, Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Mo, Thank you for your review. A dilemma like this should have never occurred over a bottle of water. I have relayed your message to the worker on duty and our General Manager. We hope that you give us another chance to re-write our wrongs. Please personally contact me for a easy, friendly, and efficient reservation. Best regards, Hannah...

Lansing, Michigan
Reviewed 17 May 2016

I was very disappointed with my stay. Front desk said nothing to welcome me and we're not the slightest bit friendly. That set the tone for my visit. Room was not clean. Thin layer of dust and grime on the furniture. Beds uncomfortable.

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Helpful?
1Thank Joanne S
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Joanne, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Join us at the newest Holiday Inn Express in Grand Rapids, MI!The Holiday Inn Express Grand Rapids Airport Hotel provides quality and comfort with a unique twist...all rooms are suites! The Gerald R. Ford International Airport (GRR) is located only 3 miles from this airport hotel and our complimentary airport shuttle service will have you there in minutes.Amenities abound at the Holiday Inn Express Grand Rapids Airport. Stay Smart with Express Start breakfast served daily (including those irresistible cinnamon buns) and hot coffee offered round the clock. When you arrive, take a dip in our indoor pool or shoot hoops at the backyard sport court. If there is work to be done, you ll love free wireless Internet throughout the hotel and complimentary business center services.The Holiday Inn Express Grand Rapids Airport guests often visit nearby local Grand Rapids businesses including Steelcase Headquarters, Amway, Cascade Engineering, and Meijer among others.Holiday Inn Express Grand Rapids Airport is family and group friendly too, located next door to the MVP Sports Fieldhouse. We are also situated within walking distance of Cascade Meijer and Macaroni Grill, 2 miles from the Woodland Mall and Centerpointe Mall, 2 miles from Celebration Cinema, and only 5 miles away from the Frederik Meijer Gardens. The sandy beaches of the Lake Michigan shore is only a 35 minute drive. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Grand Rapids Airport

Address: 5401 28th Street Southeast, Grand Rapids, MI 49546-6772
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: €106 - €150 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Grand Rapids Airport 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Grand Rapids Airport
Holiday Inn Grand Rapids
Grand Rapids Holiday Inn
Holiday Inn Express Grand Rapids
Hotel Style:
#15 Family Hotel in Grand Rapids
#16 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Grand Rapids Airport staff and other travellers.
4 questions
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Lincoln Park, Michigan
9 months ago
Sault Ste. Marie, Michigan
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Grand Rapids Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 118 needs a muffler on the heater.”
 of 5 bubbles sdechamp, 26 Dec 2016 | Read review
“We overlooked the parking lot on third floor would ask for room across the hall as the floodlight shone into our room.”
 of 5 bubbles brett2216, 31 Oct 2016 | Read review
“Ask for desired room level and pillow preference.”
 of 5 bubbles 537murrayg, 17 Oct 2016 | Read review
“dinner at the Steak House close to the hot...el”
 of 5 bubbles xahuk, 12 May 2016 | Read review
“Ask for a room away from children if you don't want to hear them in the halls”
 of 5 bubbles 4KarlaV, 25 Mar 2016 | Read review
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