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Holiday Inn Express Hotel & Suites Grand Rapids Airport

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Holiday Inn Express Hotel & Suites Grand Rapids Airport
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238 Reviews from our TripAdvisor Community

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Showing 237: English reviews
Bangkok
Reviewed 1 week ago

Stayed in a King Suite for 12 days over the holidays. 2 adults and 2 tweens. Room: The suites are a bit cozy for 4 people as the sofa almost blocks the door when opened. The kitchenette is functional (sink, microwave, coffee maker, frig) but no utensils provided. Breakfast: About the same everyday but good enough: cheese omelets, biscuits and...

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Helpful?
Thank Adventravler
Kristan D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Adventraveler, Thank you so much for taking the time to review your experience with us. We are delighted to hear that the majority of your stay met, if not exceeded, your expectations. Our entire staff is dedicated to providing the best guest experience and it is wonderful that we delivered. We are very sorry that our housekeeping did not...

Battle Creek, Michigan
Reviewed 2 weeks ago via mobile

Hotel was very nice , the stuff was great . Pool and hot tub was nice . Free breakfast was so good . Great location easy to get to things . Price is good . Need anything just ask. We had a king size bed with spa and it was a wonderful trip .

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Helpful?
Thank Christine L
Kristan D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Christine L, Thank you for taking the time to review your experience with us. We are so pleased to hear that everything about your stay met or exceeded your expectations. Our entire staff is dedicated to providing the best guest experience and it was our pleasure to have been of service to you. We appreciate the feedback and hope...

Pinckney, Michigan
Reviewed 3 weeks ago

I work in GR... Had my wife and children come to Van Andel for the TSO concert and spend the night at the HIE. The staff was friendly, and let my wife check in early. However, when we got in late that night the heater was so loud we could not sleep. Kids, of course, were able to sleep so...

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Helpful?
Thank sdechamp
Kristan D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Sdechamp, Thank you for taking the time to provide feedback on your stay. We are delighted to hear that our staff service met your expectations! Unfortunately, it does seem that your stay didn't quite live up to everything you hoped for and for that, we are truly sorry. We have deposited some points into your account for your troubles...

Sao Jose Dos Campos, SP
Reviewed 3 weeks ago via mobile

Good hotel. Breakfast good enough. Crew very helpful. Not so easy access, but not hard to reach. Just behind Meijer hyper market. Warn swimming pool. Clear and big room. Five minutes from airport. Lot of commerce around.

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Helpful?
Thank Fabio A
Kristan D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Fabio A, Thank you so much for taking the time to review your stay with us. We appreciate your feedback and are very delighted to hear that our service and central location was of great benefit to you. We hope to see you the next time you visit Grand Rapids! Best Wishes, Brandy J - Front Desk

Marquette, Michigan
Reviewed 5 weeks ago via mobile

Stranded in Grand Rapids due to weather and had to make a last minute reservation. We were lucky to end up at Holiday Inn Express Grand Rapids Airport. Our trip from the airport to the hotel was quick and pleasant with a friendly driver who got us there safely in such bad weather. Unfortunately we did not get his name,...

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Helpful?
Thank IronMom1
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear IronMom1, Thank you so much for your wonderful review! I am so very happy that my staff was able to make your stay enjoyable. I will be sure to let Sarmad and Brandy know your appreciation. We hope to have you back the next time you are in the Grand Rapids area. Best Regards, Kristan D. General Manager

Cincinnati, Ohio
Reviewed 29 November 2016

My family stayed for 4 nights over the Thanksgiving weekend. We left early each morning and came back to the hotel late each night. Brandy always helped to meet our late night needs, whether it was water or extra towels or blankets. She did so with a big smile and lots of kindness. Thank you Brandy!

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Helpful?
Thank family552
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Family552, Thank you so much for taking the time to review your stay with us. Your recognition is wonderful to hear. We take pride in all of our employees and are delighted to know they haven't let us down. We appreciate your feedback and hope to see you on your next trip to Grand Rapids! Best Regards, Kristan D

Haslett, Michigan
Reviewed 21 November 2016 via mobile

Stayed here as I prepared for vacation trip via Grand Rapids airport. Staff was helpful and very pleasant; room was clean and well stocked; location was perfect. Took advantage of 'Stay and Park', with convenient shuttle very early in morning. All said -- it was all I needed. Have stayed before, and will again.

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Helpful?
Thank sue4fun
Kristan D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Sue4fun, Thank you for taking the time to review your experience with our property. We truly appreciate the feedback and are delighted to have met all of your needs. We look forward to being of service to you again on your next trip out! Best Wishes.

Brighton, Michigan
Reviewed 14 November 2016

Was in town for a hockey tournament. Rooms are big and clean. Pool was great for the kids. The breakfast was perfect and had everything a person could want. Would definitely stay again when in town. We were on the third floor but we were still close enough to everything we needed. We rented one of the conference rooms for...

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Helpful?
Thank Michele M
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Michele, Thank you for your wonderful review! I am glad that our rooms worked perfectly for your hockey tournament. We hope to have your teams back for your next tournament. Best Regards, Kristan D. General Manager

Michigan
Reviewed 12 November 2016 via mobile

We had to go to Grand Rapids for a band competition and a baptism the next day. I searched the area close to both and decided to stay here. Free breakfast and indoor pool for the kids sealed it for us. The staff was friendly and property was clean. Lots of near by restaurants and a Meijer practically next door....

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Helpful?
Thank Shawn M
Kristan D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Shawn M, Thank you so much for taking the time to review your stay at our property. It is wonderful to hear that our staff service and central location exceeded your expectations. We appreciate the feedback and look forward to serving you again on your next trip out! Best Wishes.

Michigan
Reviewed 3 November 2016

We stayed for one night and it was a nice stay. When we arrived, they were having issues with their computers but were able to get us in our room quickly. The room was spacious and clean. The staff at the desk was very nice. The only problem I encountered was at breakfast, the pancake machine was empty and no...

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Helpful?
Thank then1019
Kristan D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Then1019, Thank you so much for taking the time to review your stay at our hotel. We are very sorry to hear of the service you encountered during your breakfast time. Proper personnel have been spoken to to ensure this does not happen again. We are delighted to know that the rest of your stay was to your satisfaction....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Join us at the newest Holiday Inn Express in Grand Rapids, MI!The Holiday Inn Express Grand Rapids Airport Hotel provides quality and comfort with a unique twist...all rooms are suites! The Gerald R. Ford International Airport (GRR) is located only 3 miles from this airport hotel and our complimentary airport shuttle service will have you there in minutes.Amenities abound at the Holiday Inn Express Grand Rapids Airport. Stay Smart with Express Start breakfast served daily (including those irresistible cinnamon buns) and hot coffee offered round the clock. When you arrive, take a dip in our indoor pool or shoot hoops at the backyard sport court. If there is work to be done, you ll love free wireless Internet throughout the hotel and complimentary business center services.The Holiday Inn Express Grand Rapids Airport guests often visit nearby local Grand Rapids businesses including Steelcase Headquarters, Amway, Cascade Engineering, and Meijer among others.Holiday Inn Express Grand Rapids Airport is family and group friendly too, located next door to the MVP Sports Fieldhouse. We are also situated within walking distance of Cascade Meijer and Macaroni Grill, 2 miles from the Woodland Mall and Centerpointe Mall, 2 miles from Celebration Cinema, and only 5 miles away from the Frederik Meijer Gardens. The sandy beaches of the Lake Michigan shore is only a 35 minute drive. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Grand Rapids Airport

Address: 5401 28th Street Southeast, Grand Rapids, MI 49546-6772
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: €106 - €150 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Grand Rapids Airport 2.5*
Number of rooms: 121
Reservation Options:
TripAdvisor is proud to partner with IHG, Travelocity, Hotels.com and Booking.com so you can book your Holiday Inn Express Hotel & Suites Grand Rapids Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Grand Rapids Airport
Holiday Inn Grand Rapids
Grand Rapids Holiday Inn
Holiday Inn Express Grand Rapids
Hotel Style:
#15 Family Hotel in Grand Rapids
#16 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Grand Rapids Airport staff and other travellers.
4 questions
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Lincoln Park, Michigan
9 months ago
Sault Ste. Marie, Michigan
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Grand Rapids Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 118 needs a muffler on the heater.”
 of 5 bubbles sdechamp, 26 Dec 2016 | Read review
“We overlooked the parking lot on third floor would ask for room across the hall as the floodlight shone into our room.”
 of 5 bubbles brett2216, 31 Oct 2016 | Read review
“Ask for desired room level and pillow preference.”
 of 5 bubbles 537murrayg, 17 Oct 2016 | Read review
“dinner at the Steak House close to the hot...el”
 of 5 bubbles xahuk, 12 May 2016 | Read review
“Ask for a room away from children if you don't want to hear them in the halls”
 of 5 bubbles 4KarlaV, 25 Mar 2016 | Read review
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