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Courtyard Grand Rapids Airport

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Courtyard Grand Rapids Airport
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77 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Grand Rapids Airport
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Showing 77: English reviews
Chicago, Illinois
Reviewed 20 June 2016

Quite disappointed with this Courtyard. We were greeted by two bugs upon entry to the room. Never had a mediocre stay at a Courtyard until this visit, so maybe this location needs a bit more guidance and cleanliness. One positive - pool was open until midnight, which made my boys happy.

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Helpful?
Thank realdealtrav
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good afternoon realdealtrav, I am sorry to hear that you were greeted by unwanted guests when you got up to your room. We do have a preventive maintenance treatment for bugs that is kept up on and I made sure that I let our vendor know about your issue. Rest assured that it was an isolated incident. I do appreciate...

Michigan
Reviewed 4 June 2016

Stayed here on a Friday night when I couldn't find anything affordable closer to downtown. Staff was friendly. Hotel was up to date and clean. Unfortunately, breakfast was not included. There was a small cafeteria but the prices were ridiculously high. Over $7 for a breakfast sandwich? It would be nice if the prices were more affordable or subsidized.

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Helpful?
Thank Michelle M
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good afternoon Michelle, Thank you for taking the time to leave us a review. We appreciate any feedback that we get in order to make our hotel even better! I am glad to hear that the staff was friendly and that you found the hotel clean. We hope to see you again in the future!

Boston
Reviewed 23 May 2016 via mobile

The hotel has been totally redone. Its clean and nice. Good water pressure. Spacious rooms. Ok work out center. The restaurant food was good. The wine is outrageous on prices. But it's available which is good. The people were not too friendly which was surprising. Usually I stay at the Residence Inn, they were sold out so I stayed here....

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Thank travelsforworkBoston
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good afternoon travelsworkBoston, Thank you for taking the time to fill out a review of our property here on TripAdvisor. We appreciate all feedback and I will be using your as a training piece for our staff. We try to make every guest feel like our only one and we fell short of that with you. We look forward to...

Novi, Michigan
Reviewed 7 May 2016 via mobile

This is fairly solid Marriott hotel. We stay here for a night. The lady who helps us check in was very nice and friendly. We were first sent to a room that is very close to the ice machine, and when we try to transfer to another room, there is no issue at all. One thing is, it is pretty...

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Thank Looooking
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good afternoon Looooking, Thank you for choosing to stay with us while you were in Grand Rapids! It is good to hear that you enjoyed your stay. We are looking forward to hosting you again the next time you come into town!

Vero Beach, Florida
Reviewed 1 May 2016

Smaller venue but a pleasant and efficient stay. I would say it was more geared for business travelers and small meetings. No complementary breakfast. Small indoor pool but good workout room. Helpful staff.

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1Thank Storyteller-N03
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good afternoon Storetell-N03, Thank you for taking the time to leave us a review! I am glad to hear that you enjoyed your stay with us. I will make sure to pass your kind words onto our staff and we hope to see you again in the future!

Reviewed 26 April 2016 via mobile

I love to stay with Courtyard. The hotel is always clean and the staff are friendly and helpful, when we volleyball tournament and been walking, screaming and jumping it is really nice to come to a clean hotel and get some rest.

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Thank rodney p
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good morning Rodney P, Thank you for taking the time to leave us a review on TripAdvisor. We appreciate any and all feedback that we receive. I will make sure to let our staff know about how friendly and helpful they were! They will love to hear it! We appreciate you staying with us and hope to see you again...

Ortonville, Michigan
Reviewed 25 April 2016 via mobile

We had to book late for this trip. No time to research places to stay. Very sorry I have to give a thumbs down this trip. Rooms are expensive and nothing is free. No perks. No continental breakfast. My son went down to get coffee and they have you charge it to your room. No free coffee. The coffee makers...

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1Thank tracy s
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good morning Tracy S, I am sorry to hear that you did not enjoy your stay with us. We apologize that during your stay we were unable to meet your expectations. Courtyard's have implemented the Bistro and now offer Starbucks coffee 24 hours a day to enhance our guest's dining experience. We appreciate your feedback and when your travels bring...

San Jose, California
Reviewed 20 April 2016

Check in was fast and pleasant, & the gal at the front desk was very friendly. The premises are very well kept, and the room was roomy and lovely. The location is fabulous, not far from the airport with plenty of food, shopping, and gas stations within close range. Yet somehow my room was still nice and quiet despite the...

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Thank Jaxita
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good afternoon Jaxita, Thank you for taking the time to leave us a review here on TripAdvisor! We appreciate any and all feedback that we receive from our guests. It was great to hear that you had such a good time with us! We hope to see you again the next time you come back to Grand Rapids!

Birmingham, Michigan
Reviewed 17 April 2016

I stayed here with a large group traveling for a high school robotics competition. The management was very helpful. They ironed out some issues with my reservation quickly, and made check in for my crew very smooth and straightforward. All of the kids on the team received a complimentary water bottle and a nice note of encouragement, which was very...

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Helpful?
Thank Melissa M
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good afternoon Melissa! I want to thank you for your kind words about our hotel! We strive to provide the best possible customer service. We are thrilled to hear that you want to come back! We are looking forward to seeing you again. Thank you

Reviewed 2 April 2016 via mobile

Usually when I stay at a Marriott chain it's a great stay, but this one wasn't that great. The beds were uncomfortable, we woke up with stiff backs. I forgot my toothbrush and when I asked for one to be brought to my to room they told me I would be charged for it, at any hotel I have ever...

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Helpful?
Thank Lauren G
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good morning Lauren G. I'm sorry to hear that we did not live up to your expectations while you were staying with us. I have shared your feedback with our staff and will use it as a learning experience to provide better customer service going forward.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Courtyard Grand Rapids Airport offers ideal amenities in the perfect location. Our Grand Rapids airport hotel is located along I-96, just two miles from Gerald R. Ford International Airport and seven miles east of Downtown Grand Rapids. ... more   less 

Additional Information about Courtyard Grand Rapids Airport

Address: 4741 28th St SE, Grand Rapids, MI 49512-1915
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: €114 - €202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Grand Rapids Airport 3*
Number of rooms: 84
Reservation Options:
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Also Known As:
Courtyard By Marriott Grand Rapids Airport Hotel Kentwood
Kentwood Marriott
Kentwood Courtyard
Courtyard Hotel Kentwood
Courtyard Kentwood
Hotel Style:
#5 Business Hotel in Grand Rapids
#8 Romantic Hotel in Grand Rapids
#15 Family Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Grand Rapids Airport staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Shop around before booking here”
MelM1977, 12 Jan 2017 | Read review
“Third floor have balconies, with a view of...28th Street, haha. But still, you can sit out there and get some fresh air.”
LetsGo2Paris, 5 Jul 2016 | Read review
“Top floor, north side overlooking the small creek.”
gfmsugrad, 21 Jun 2016 | Read review
“For only a few more $$$ per night.....a suite is a nice choice.”
hastingsmgc, 24 Jan 2016 | Read review
“3rd floor balcony room with a view facing the trees”
rustyo788, 26 Oct 2015 | Read review
5 of 5