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Courtyard Grand Rapids Airport

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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Courtyard Grand Rapids Airport
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79 Reviews from our TripAdvisor Community

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Showing 79: English reviews
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Sourthern New England
Reviewed 1 week ago NEW

Well, since it is about 3 miles to the airport I was disappointed there was no shuttle . I went and paid 22.00 for short taxi from airport to hotel. Front desk, check in went well. They were changing out the mattresses and when I checked in said what time could they work on the mattress in my room. I...

Thank jbackus8746
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good afternoon jbackus8746, Thank you for leaving us a review on TripAdvisor. We had truly hoped to replace your mattress during your stay but there was a miscommunication with our provider. Everything is completed now however! We would hope to see you again on your next visit to Grand Rapids.

Reviewed 1 week ago via mobile

I've stayed at this Courtyard many times over many years. I actually prefer the one downtown, and my co workers won't even stay at this one anymore. But, when I am flying in late - this one is literally a couple minutes from the GRR airport and is on 28th Street - which is food and store convenient. The Good:...

Thank ChrisFromCincinnati
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good morning ChrisFromCincinnatti. Thank you for taking the time to leave us a review. I'm sorry to hear about the lack of hospitality and other issues that you had while at our hotel. As you have stayed here before, you know that the level of hospitality you experienced Thursday morning, is not indicative of the rest of the hotel. Thank...

Reviewed 15 April 2017 via mobile

I was at this location for a week, I left three cardigans in my closet and drove all the way back to Wisconsin before I realized it. I immediately called to see if they could send them my way, the lady said she would leave a note for housekeeping and get back to me. A few days went by and...

Thank Ashley Y
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good evening Ashley Y. I am very sorry that we haven't gotten back to you in regards to your cardigans. It is unacceptable to me that I haven't called you back yet. Please accept my apologies and we will reach out to you soon. Thank you

Lewis Center, Ohio
Reviewed 28 March 2017 via mobile

Nothing more and nothing less than I expected with the exception that they filled in their hot tub. I'm apparently one of the rare folks that use hot tubs to work out the joints and aches. My room was clean and per brand specification. My only gripe is that the less than spectacular view is adjacent to the dumpsters. The...

Thank George S
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good morning George S. Thank you for leaving us a review! We are glad that you chose to stay with us and look forward to seeing you again in the future.

Marlton, New Jersey
Reviewed 16 February 2017

Another good Courtyard experience. Location is great close to airport. Beds were comfortable, room was good size, bistro area was nice and clean, staff was very pleasant, overall another good stay at the courtyard.

Thank kkrezz
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good morning kkrezz. Thank you for staying with us on your recent trip to Grand Rapids. We are glad to hear that you enjoyed your stay. We hope to see you again on your next trip into town.

Reviewed 15 February 2017

No complaints at all about this hotel, standard Courtyard Marriott. The staff was very friendly at the front desk and at the Bistro where I got breakfast. Breakfast took longer than I was quoted and they don't have room service so I ended up waiting around downstairs longer than I expected to which was the only minor issue. Room was...

Thank ISellSyn
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good morning ISellSyn. Thank you so much for staying with us. We are excited that you took the time to share your experiences while staying at our hotel. We look forward to seeing on your next trip in Grand Rapids.

Birmingham, Michigan, United States
Reviewed 9 February 2017

Stayed here overnight before a meeting on the north side of town the next day. (There isn't much on the north side of Grand Rapids). This is a typical Courtyard property. Definitely not brand new, but well maintained. The room was maybe a little smaller than others I've stayed in, but fine.

Thank KidDocDMC
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good morning KidDocDMC. Thank you for taking the time to leave a review of our property here on TripAdvisor. We do strive to maintain our property and are glad to hear that it gets noticed. We hope to see you the next time you back to Grand Rapids.

Detroit, Michigan
Reviewed 12 January 2017

We booked this hotel because we had no other choice, our sports team selected the hotel. The rooms were adequate, but nothing special. The bed was TERRIBLE!!!!! Any little movement bed made noises and was not comfortable. The room also had a dark and damp fell to it. Breakfast was not included in the rate price. Instead, if you want...

Thank MelM1977
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good morning MelM1977, I am sorry to hear that your stay with us at the Courtyard Grand Rapids Airport wasn't up to you or our standards. I am taking your comments and concerns into our next manager's meeting to use as a training piece. Thank you

New York City, New York
Reviewed 10 January 2017

Good location for a quick visit, really friendly staff and ok coffee available 24h. rooms are old and need to be renovated and the hotel should really have a airport shuttle yet again the friendly staff make up for it all.

Thank brucegurfein
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good morning brucegurfein, I'm glad to hear that you are enjoying our staff while you are here in Grand Rapids. We hope that the next time your travels bring you here, we get the opportunity to host you again!

Reviewed 5 January 2017 via mobile

Altho small with an indistinguisable location, great little hotel for the travel tired and weary. Updated and super clean rooms, soft thick towels, quiet halls, what a welcome rest from a 20 hr travel day. Super-friendly and service oriented staff. Has a bistro and bar, pool and exercise room..collapse here...will definitely be back

Thank Sandra J
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good morning Sandra J. Thank you for the kind words in the review of our property. We are glad to hear that you enjoyed your stay and that you will be back! We look forward to serving you again.

34 photos of this hotel

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04/06/2017 05/06/2017
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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Courtyard Grand Rapids Airport offers ideal amenities in the perfect location. Our Grand Rapids airport hotel is located along I-96, just two miles from Gerald R. Ford International Airport and seven miles east of Downtown Grand Rapids. ... more   less 

Additional Information about Courtyard Grand Rapids Airport

Address: 4741 28th St SE, Grand Rapids, MI 49512-1915
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: €112 - €208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Grand Rapids Airport 3*
Number of rooms: 84
Reservation Options:
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Also Known As:
Courtyard By Marriott Grand Rapids Airport Hotel Kentwood
Kentwood Marriott
Kentwood Courtyard
Courtyard Hotel Kentwood
Courtyard Kentwood
Hotel Style:
#5 Business Hotel in Grand Rapids
#8 Romantic Hotel in Grand Rapids
#15 Family Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Grand Rapids Airport staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only three floors, ask for the back side its quiet.”
jbackus8746, 16 May 2017 | Read review
“Shop around before booking here”
MelM1977, 12 Jan 2017 | Read review
“Third floor have balconies, with a view of...28th Street, haha. But still, you can sit out there and get some fresh air.”
LetsGo2Paris, 5 Jul 2016 | Read review
“Top floor, north side overlooking the small creek.”
gfmsugrad, 21 Jun 2016 | Read review
“For only a few more $$$ per night.....a suite is a nice choice.”
hastingsmgc, 24 Jan 2016 | Read review
5 of 5
US$116* /night
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