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Crowne Plaza Grand Rapids (Airport)

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Traveller (137)
Room & Suite (76)
Dining (7)

About

Location
Cleanliness
Service
Value
Located in Cascade Township, our property features 320 newly renovated guest rooms, 21,000 sq. feet of meeting facilities, indoor/outdoor swimming pool, gym, sauna, restaurant and lounge, and free WI-FI. Conveniently close to the the Gerald R. Ford airport with access to a free airport shuttle.
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Property amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Airport Transportation
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Shuttle Bus Service
Wheelchair Access
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Room features
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Business
Family
HOTEL CLASS
Hotel links
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Location

Full view
38Car recommended
Grade: 38 out of 100
20Restaurantswithin 1 km
1Attractionwithin 1 km
356Reviews
206Photos
1Q+A
60Room tips
Traveller rating
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Popular mentions
While this hotel may seem older the the amenities are very nice. I often stay here as most rooms have access to a small balcony. This allows me to better control the temp in my room as most places I stay have the temp locked down and are always too hot! Crack the door and
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Response from CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport)
Responded 14 Jan 2019
Hello Terry, Thank you for taking the time to write a review about your recent stay with us. We appreciate the feedback. We hope to have the pleasure of hosting you again in the future. Sincerely, Briana Gomez Sales/Social Media Coordinator
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I stayed here on business for 5 days. When you enter the hotel it has the feeling of a grand hotel from the late 70's. The desk staff was helpful. However, you felt like you were a inconvenience when they were checking in. The rooms were just ok. The carpet and lighting were
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Response from CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport)
Responded 10 Jan 2019
Hello, Thank you for taking the time to tell us about your experience at Crowne Plaza GRAND RAPIDS - AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.. Sincerely, Briana Gomez Sales/Social Media Coordinator
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This hotel is a family favorite for locals. The hotel is typically family friendly and the pool area has lots of tables that make getting together with small groups of friends and family easy and cost effective. When we stayed, there were many families like mine, that were
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Response from IHGService, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport)
Responded 12 Jan 2019
Hi moana08, Thank you for your stay and for taking the time to share your experience with us. It is nice to see the high rating you gave to our staff service and location. I am sorry to read some issues you had with the pool facility, room amenities, and cleanliness. We aim to be able to support you in your journey to success and your comments value to us. Kindly note that we do not take these lightly. I will be sharing your feedback with our management to help us focus on improving the quality of our facilities and services. We appreciate you as our guest and hope that you will give us another chance to make your stay as delightful as it can be. Best, Christian C. Case Manager IHGService
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While not a bad location I kinda expected a bit more from a Crowne Plaza branded hotel. Staff was good, but where it feel short was it felt like the common areas outside the lobby seemed overdue for a renovation, room was a mixed bag of updated and needed to be refreshed. But
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Response from CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport)
Responded 28 Nov 2018
Hello, Thank you for taking the time to tell us about your experience at Crowne Plaza GRAND RAPIDS - AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza Sincerely, Briana Gomez Sales/Social Media Coordinator
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This was a great hotel. I really commend the staff there on how friendly and courtious they were, when I got home I called them to ask if they found one of my keys I left in the room and they tracked it down and mailed it to me. Great Service and I will be back. thank you Karl
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Response from CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport)
Responded 16 Nov 2018
Hello Ron, Thank you for taking the time to write a review about your recent stay with us. We are so happy that we were able to help you in your time of need. We look forward to hosting you again in the future. Sincerely, Briana Gomez Sales/Social Media Coordinator
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Photo provided by managementCrowne Plaza Grand Rapids (Airport)
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Photo provided by managementCrowne Plaza Grand Rapids (Airport)
Guest room
Photo provided by managementCrowne Plaza Grand Rapids (Airport)
Guest room
Photo provided by managementCrowne Plaza Grand Rapids (Airport)
Meeting room
Photo provided by managementCrowne Plaza Grand Rapids (Airport)
Meeting room
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12345616
It's on 28th street which is probably the busiest road in GR. TONS of restaurants within a few miles of the hotel.
0 votes
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"Ask for room overlooking the pool."
"Another hotel"
"Outdoor pool/patio area is loud.....get a room facing a different direction."
"Pass this place by, until issues are fixed//"
"go to another hotel"
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12345612
PRICE RANGE
US$103 - US$170 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza grand rapids (airport) hotel grand rapidsgrand rapids crowne plaza
LOCATION
United StatesMichiganGrand Rapids
NUMBER OF ROOMS
320
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