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All reviewsthe pearl street grillford museumroad noisewithin walking distancepublic museumacross the riversmall bathroombars and restaurantslobby barconvenient locationart prizeroom was clean and comfortablepool and hot tubwould definitely stay here againvan andel arenabathroom doorpillows
I booked rooms for business travel in October. The reception person was quite rude. The rate was incorrect (I booked on IHG and I'm a Spire Elite member) and I had to get her manager to correct the information. The rooms are very old, outdated...More
Thank Terry S
Response from Caitlin P, Front Office Manager at Holiday Inn Grand Rapids DowntownResponded 13 November 2017
Thank you for posting about your experience with us. I am so sorry to hear that we let you down. We take great pride in providing superior service and accommodations and as a Spire Elite member with IHG Rewards Club, your comments are truly...More
My fiancé stayed overnight while we were in Grand Rapids for a quick getaway as a surprise for his birthday. I had emailed prior to our arrival to see about the possibility of the upgrade with my Platinum IHG status and early check in. The...More
Response from Caitlin P, Front Office Manager at Holiday Inn Grand Rapids DowntownResponded 5 November 2017
Thank you so much for posting! I'm so glad to hear that your stay with us was nearly perfect! We hope to welcome you back again soon - and hopefully with better weather! Safe travels!
My husband and I got married last October 2016 in downtown Grand Rapids. We reserved a room block of 20 rooms for our guests to stay costing each over $200/night in addition to buying a $200 minimum breakfast voucher that is required for the room...More
Response from IHGService, Guest Relations Manager at Holiday Inn Grand Rapids DowntownResponded 1 November 2017
Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel due to the level of service you received. We take comments such as these seriously and...More
We had a group of 40 seniors on tour from the West Coast, and while the hotel was acceptable, one of the two elevators was undergoing maintenance and impacted the seniors on our tour. Beds were described as "not the best" in our evaluations.More
Thank Ed W
Response from IHGService, Guest Relations Manager at Holiday Inn Grand Rapids DowntownResponded 22 November 2017
Hi Ed W,
Thank you for staying with us. Please know that it is always a pleasure to assist you and that we will do our utmost best to ensure you can enjoy your stay with us. We're glad you found our location convenient and...More
Is central to everything downtown which makes walking a real option. They offer free delicious breakfasts and free parking which is a plus. Our only complaint was the air conditioning. It really should be updated. One room had to have someone come and fix theirs.