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BEST WESTERN Hospitality Hotel & Suites

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BEST WESTERN Hospitality Hotel & Suites
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490 Reviews from our TripAdvisor Community

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Showing 489: English reviews
Mount Clemens, United States
Reviewed 31 August 2016

Tons of bugs in the room, clogged shower drain, hallway carpet smelled bad and a mediocre breakfast. Stayed with my family there and had some sad events that almost ruined our family vacation. I would consider other hotels in the future.

Review collected in partnership with Best Western
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Helpful?
Thank Sarah A
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for making the effort to share your thoughts with us. We value you and your opinion as our guest, and want you to know that your concerns are our concerns. We have rectified the problems you stated and appreciate you bringing them to our attention. Please stay with us again soon so that we can demonstrate our commitment...

Chicago, United States
Reviewed 31 August 2016

TV not working at night and toilet in the morning. This prevented me from having a good quick in and out business hotel experience. Sad because this place has a great indoor pool and jacuzzi and a nice fitness area.

Review collected in partnership with Best Western
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Helpful?
Thank Grace S
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for your review. I apologize for the condition of your TV and toilet. Thank you for bringing it to our attention, we have had the problem remedied by our maintenance department. We strive to make sure all of our guests receive the best room possible. I again apologize this was not the case with your room. We hope...

Reviewed 30 August 2016

We spent Saturday night here, August 27th, and it was a busy weekend in town. The hotel was very clean and all staff we encountered were very nice and helpful. I think this hotel is in the process of renovating rooms and they are doing a nice job. Our room was very nice, clean and the beds were very comfortable....

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Helpful?
Thank Sandi K
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

It was a pleasure to read your recent review of our hotel and we thank you for taking the time to complete it. We are very proud of our team and appreciate guests like you for letting us know about your stay. We are glad you want to stay with us again and can't wait to serve you here in...

Sault Ste. Marie, United States
Reviewed 27 August 2016

We stayed the night after our reception and used their park and fly shuttle service to the airport. The front desk staff was friendly and efficient when scheduling these services, and helped us with late night take out options as well!

Review collected in partnership with Best Western
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Helpful?
Thank Rebecca B
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for taking the time to share your comments about our hotel. And the 5 star review!! I know traveling can be stressful and disruptive and I'm glad you were to enjoy yourself while you were here. I hope you let us sever you here again next time you are in the area.

Marshalls Creek, Pennsylvania
Reviewed 23 August 2016

The hotel staff was extremely friendly. They are remolding and the new areas are very nice, the hallways are old and out dated and the carpet needs to be replaced. The breakfast was good but they could not keep up with the demand. Most of the food most of the time was empty. There was one person to restock the...

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Helpful?
Thank kweaver2016
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you very much for staying with us and reviewing our hotel after your recent stay with us. I apologize for the breakfast lacking supplies and food. But am glad to hear that you still enjoyed your stay with us. And appreciate you recognizing a job well done by our team. We hope to see you here again in the...

Orlando, Florida
Reviewed 19 August 2016

I chose this hotel, b/c they are pet friendly. $10 per pet per night no weight restrictions. Upon check in, the lady who greeted me was very nice and gave me a doggie treat bag!! What a nice touch! The only thing bad for the dogs is that the beds are super high. My little schnauzer injured his leg jumping...

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Helpful?
Thank birdiegirl84
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for taking the time to post your review about your recent stay at our hotel. We are glad to hear the your dog suffered no ill effects from his injury. We will defiantly look into the recommendations you have made. We appreciate you taking the time to write this review and hope to be able to serve you...

Lake City, Michigan
Reviewed 19 August 2016

So happy to have happened upon this conveniently located gem in Grand Rapids. Hop on I 96 for easy access to all of the fun downtown GR, including breweries, comedy club, concerts, museums. Great proximity to the airport, if you need, too.

Review collected in partnership with Best Western
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Helpful?
Thank Lori D
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for making us your hotel of choice and for posting your great review. I'm glad our location was convenient for all of your needs. We really appreciate your 5 star review and hope to see you here again next time your in Grand Rapids.

grand rapids, United States
Reviewed 18 August 2016

I had a great experience at this hotel-- the breakfast was exceptional also had a light lunch during the evening. The beds were comfortable. The facility was clean and quiet. The staff was friendly and helpfull.

Review collected in partnership with Best Western
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Helpful?
Thank James G
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you very much for sharing your comments, and we appreciate your recommendation. You, and guests like you, make our jobs of providing the best in service, amenities and facilities very rewarding. We really appreciate your compliments and look forward to serving you here many more times.

Buckley, Michigan
Reviewed 16 August 2016 via mobile

We traveled down to Grand Rapids for some local attractions, and we were looking for a place to stay. Hot Wire offered an excellent deal on this hotel. The hotel was fantastic. Our king suite was comfortable for myself and two children, the pool is clear and huge, there is a complimentary dinner, and breakfast was great. It was a...

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Helpful?
Thank 644kelliel
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

thank you for choosing to bring your family to our hotel. and for taking the time to write and post your review. It's guests like you that make our jobs of maintaining the highest standards of cleanliness, service and facilities very rewarding. We know how important it is to have worry and hassle free quality tile together, and I'm glad...

indianapolis, United States
Reviewed 16 August 2016

Loved the way the bed was so comfortable and soft. The elevator smelled fabulous and the entire establishment seemed to radiate cleanliness and fresh accommodating vibe throughout. The fridge worked very well and had abundant towels and soaps. The heat lights in the bathroom were a nice touch as well. Very friendly staff!

Review collected in partnership with Best Western
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Helpful?
1Thank Al Z
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thanks for staying with us and sharing your comments. I'ts always nice to receive positive feedback and we really appreciate your recognition of jobs well done by our team. I hope we can welcome you back and serve you here again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 

Additional Information about BEST WESTERN Hospitality Hotel & Suites

Address: 5500 28th St SE, Grand Rapids, MI 49512-2052
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: €76 - €134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Hospitality Hotel & Suites 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Best Western Hospitality Hotel Grand Rapids
Best Western Hospitality Hotel And Suites
Best Western Grand Rapids
Grand Rapids Best Western
Hotel Style:
#16 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hospitality Hotel & Suites staff and other travellers.
4 questions
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Cassopolis, Michigan
Caro, Michigan
9 months ago

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Questions? Get answers from BEST WESTERN Hospitality Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I chose a room away from the exit doors in case people came in and out a lot during the evening.”
 of 5 bubbles IslandLover2011, 20 Mar 2017 | Read review
“Don't stay here”
 of 5 bubbles 411thomast, 26 Feb 2017 | Read review
“Main floor close to exits provides extra convenience.”
 of 5 bubbles Sanjay2016atlanta, 8 Feb 2017 | Read review
“Ask for a room facing the courtyard. It is away from the parking lots and streets for quietness.”
 of 5 bubbles michiganbeachflower, 9 Jan 2017 | Read review
“back of hotel tends to be quiet or at least away from pool”
 of 5 bubbles Ecotour36, 28 Sep 2016 | Read review
5 of 5