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    BEST WESTERN Hospitality Hotel & Suites

    5500 28th St SE, Grand Rapids, MI 49512-2052
    Hotel website
    Save
    May 14
    May 15
    1 room, 2 adults, 0 children
    SAVE US$32
    US$150
    US$118
    US$120
    US$120
    Traveller (70)
    Room & Suite (22)
    Dining (5)
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    Overview

    • Excellent40%
    • Very good25%
    • Average16%
    • Poor9%
    • Terrible8%
    Travellers talk about
    “jacuzzi room” (6 reviews)
    “hot tub” (28 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Room Service
    Fitness centre
    2.5 Star Hotel
    All hotel details
    Offers from BEST WESTERN Hospitality Hotel & Suites
    Special Offer: Package Deal
    Hotel deals
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    Baymont Inn & Suites Grand Rapids Airport
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    Country Inn & Suites By Carlson, Grand Rapids East
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    Rooms
    14 May15 May
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    1 room, 2 adults, 0 children
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    Traveller rating
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    Reviewed 29 September 2016

    ok for the price I paid online, but still a bit pricey. Clean, nothing too special. Overall an ok experience. Breakfast was good. Front desk service was a good. Pool nothing to note, average. Rooms average.

    Helpful?
    Response from Marlin A, Director of Sales at BEST WESTERN Hospitality Hotel & Suites

    Thank you for taking the time to write a review about your recent stay with us. We really appreciate your feedback. I'm glad you were able to enjoy breakfast, and hope we can provide you with a better value the next time you are here.

    Reviewed 26 September 2016

    Hotel was clean. Bed comfortable. Good location. Amenities acceptable. Nice pool. Exercise room too hot with minimal equipment. Breakfast food quality very poor, ate somewhere else. A little expensive for this level of qualityMore

    Review collected in partnership with Best Western
    Helpful?
    Response from Marlin A, Director of Sales at BEST WESTERN Hospitality Hotel & Suites

    Thank you very much for posting your candid comments about your recent stay with us. We value specific and timely feedback from our guests. I have let our maintenance know the issue with the exercise room. If you'd like to discuss your issues further please...More

    Reviewed 26 September 2016

    So I have stayed at this hotel several times and usually, I am completely satisfied even if their is a problem, they are usually good about making it "right and satisfying" to me. However this experience was a nightmare!!! As I called to book my...More

    Review collected in partnership with Best Western
    Helpful?
    Response from Marlin A, Director of Sales at BEST WESTERN Hospitality Hotel & Suites

    Dear Brandon, I apologize for the way Rose handled your gift card. You are correct that amount definitely should have been applied before holding the remaining amount for your room. This is not our standard of customer service. I am also sorry that she didn't...More

    Reviewed 26 September 2016

    Breakfast was better than average, staff friendly, convenient location, hotel grounds were attractive. The restaurants nearby gave a discount when presented with key card. Pool and fitness center were well maintained and nice. Staff at the front desk were knowledgeable and helpful. I was a...More

    Review collected in partnership with Best Western
    Helpful?
    Response from Marlin A, Director of Sales at BEST WESTERN Hospitality Hotel & Suites

    Thank you Karl for your review and rating. Our maintenance team has fixed the door issue and I thank you for bringing it to our attention. We look forward to you staying with again soon.

    Reviewed 25 September 2016

    Decided to come here instead of staying at the Hotel the convention is held at due to the fact that a breakfast bar is included in my stay and there are microwaves and refrigerators in each room. Breakfast is really good here, there is fresh...More

    Helpful?
    Response from Marlin A, Director of Sales at BEST WESTERN Hospitality Hotel & Suites

    From our entire Best Western Team we are thrilled we exceeded your expectations. We look forward to serving you again next year when you come for your conference.

    Baymont Inn & Suites Grand Rapids Airport
    789 reviews
    #26 of 49 hotels in Grand Rapids
     
    Comfort Inn Airport
    411 reviews
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    Country Inn & Suites By Carlson, Grand Rapids East
    896 reviews
    #1 of 49 hotels in Grand Rapids
     
    Drury Inn & Suites Grand Rapids
    107 reviews
    #5 of 49 hotels in Grand Rapids
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Breakfast included
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Meeting Rooms
    • Laundry Service
    • Self-Serve Laundry
    • Breakfast included
    • Shuttle Bus Service
    • Room Service
    • Airport Transportation
    • Banquet Room
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Pool
    Details
    • Price range
    • US$91 - US$172 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #16 Business Hotel in Grand Rapids
    Photos
    Traveller (70)
    Room & Suite (22)
    Dining (5)
    Pool & Beach (5)
    Nearby
    Nearby Hotels
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    Nearby Restaurants
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    Brann's Steakhouse & Sports Grille
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    .11 km away
    Bagger Daves
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    Nearby Attractions
    Sky Zone Indoor Trampoline Park
    28 reviews
    3.65 km away
    Ada Township Covered Bridge
    35 reviews
    5.81 km away
    Quail Ridge Golf Club
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    6.02 km away
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    Questions & AnswersAsk a question
    duber2016
    Does hotel offer discount for Spectrum Health clients?
    27 October 2016|
    Answer
    Response from Desiree S | Property representative |
    Yes, we do offer a medical discount for anyone needing it. Feel free to give us a call anytime for more information.
    0
    Votes
    bellealice
    Is the pool nice and warm?
    7 June 2016|
    Answer Show all 3 answers
    Response from William S | Reviewed this property |
    Yes the pool is warm not freezing cold like some hotels. They also have a hot tub which is very nice
    1
    Vote
    debj122015
    Hi I would like to know if there is a shuttle to Meijer gardens and tth schedule. If you do not provide do you know the taxi fare? thank you
    25 October 2015|
    Answer Show all 4 answers
    Response from Mar R R | Reviewed this property |
    Sorry, I am not familiar with that information. As someone else stated calling the front desk is best.
    0
    Votes
    Room Tips
    "I chose a room away from the exit doors in case people came in and out a lot during the evening."
    Read review
    "Don't stay here"
    Read review
    "Main floor close to exits provides extra convenience."
    Read review
    "Ask for a room facing the courtyard. It is away from the parking lots and streets for quietness."
    Read review