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BEST WESTERN Hospitality Hotel & Suites

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BEST WESTERN Hospitality Hotel & Suites
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497 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Hospitality Hotel & Suites
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Showing 496: English reviews
cleveland, United States
Reviewed 12 August 2016

Nice room but beds too high. It was hard to get on and off. Bathroom needed serious updating. The grout was crumbling and everything in that bathroom was old. The room had a nice big refrigerator which was nice. The room was a bit damp and the air conditioner was loud but it was needed. The staff was nice and...

Review collected in partnership with Best Western
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Helpful?
Thank Luciana A
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for your review. I apologize that you were not happy with your room. We are looking into the condition of your guest room bathroom, and wanted to let you know this is not our normal standard and are correcting the problem in this room. We strive to make sure all guests receive the room they are expecting. Once...

Missoula, United States
Reviewed 11 August 2016

Pros: Excellent staff, clean, quiet, decent breakfast, discounts to local restaurants, decent internet speed, great shower, plenty of hot water. Cons: One bed broken (foundation), Office chair too low uncomfortable working height at desk (chest level for me and I am 5'10) TV screen quality poor and few channels to choose from and refrigerator froze my food.

Review collected in partnership with Best Western
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Helpful?
Thank Cheryl M
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you so much for taking the time to write a review about your recent stay with us. We also thank you for letting us know about the problems you experienced and apologize for them and we have let our maintenance staff know about these issues in order to ensure they will not happen again. We are very glad that...

Reviewed 6 August 2016

We traveled in a group and everyone found something to love about the experience. The basketball court on the grounds was a hit with some of the kiddos; everyone enjoyed the heated indoor pool. A simple, lovely dinner in the evening (which you take back to your room vs. eating in the continental breakfast area) was a nice surprise. We...

Review collected in partnership with Best Western
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Helpful?
Thank Rachael M
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

First of all, thank you for choosing our hotel to have a family getaway. We are so glad that everybody enjoyed their stay. We here love having Brann's so close!! And are glad that you were able to enjoy a local favorite. We hope to see you again next time you are in the area.

Reviewed 5 August 2016

The hotel was great. It had a nice indoor pool and sauna. There are also jacuzzi rooms, which I took advantage of. The hotel is clean, comfortable, and the staff was excellent. The hotel price was excellent and a great value for your money. Also, the steak restaurant next to the hotel is really good. The airport is only 8...

Review collected in partnership with Best Western
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Helpful?
Thank Nicole S
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

On behalf of the whole team I would like to thank you so much for the wonderful review and five stars!! We are very happy that our vicinity to the Gerald R Ford Airport was convenient for you and that you found us to be a good value. We hope you are traveling again soon and will come stay with...

Flint
Reviewed 3 August 2016

My husband and I were in Grand Rapids for a concert at the DeVos Performance Center. While it was a 15 minute drive to our destination, we chose this hotel because we have stayed here before and had great service. As expected, we were not disappointed. We highly recommend this hotel. Every staff member we encountered was very nice,

Review collected in partnership with Best Western
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Helpful?
Thank Thomas B
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

It is so nice to hear from repeat guests that have enjoyed themselves with us again!! We so appreciate you taking the time to let us know that we are meeting your expectations. And of course for your continued patronage. We can't wait for you to come to Grand Rapids again and allow us to serve you.

Montgomery, United States
Reviewed 1 August 2016

I would love to rate this hotel higher, the front desk staff was pleasant, the cleaning staff kind and attentive, the pool clean and fun; HOWEVER, every time I looked closer I saw serious signs of poor maintenance. Our door did not work and took multiple attempts to open, the bed frames had huge exposed screws sticking out, the rooms...

Review collected in partnership with Best Western
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Helpful?
Thank Jennifer L
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for taking the time to post a review and letting us know how your stay with us was. We apologize for the inconveniences you experienced during your stay. At this time I would like to let you know that this is not the normal level of customer service we deliver. And I will use your review in training...

Toledo, United States
Reviewed 29 July 2016

The staff was very professional, friendly, and accommodating. The room was nice, The beds were great! 4 pillows each. The indoor pool was huge, nice hot tub and workout room. Free breakfast was excellent. They even had hot dogs and more available when we checked in near dinner time.

Review collected in partnership with Best Western
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Helpful?
Thank James W
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

We are so glad that you enjoyed your stay with us. And thank you took the time to post a review about us. We hope to see you here again on your next trip to Grand Rapids.

Reviewed 29 July 2016

the room was big and clean...there was no street noise. They had a swimming pool and hot tub. The hotel staff was very friendly. also included was breakfast. The maid service was great by the time I got back to my room everything was done.

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Helpful?
Thank D8376MZkathyr
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for making the time to write and submit a review of our hotel. It is people like you who make our jobs keeping the hotel at the highest standards of cleanliness, service and facilities very rewarding. We look forward to serving you again on your next visit.

Moline, United States
Reviewed 28 July 2016 via mobile

Service year was great. It was clean and the breakfast was terrific. I was here on business but have found that these hotels are consistent every time. I have made it a habit to be at these hotels often and would encourage everyone. The price is great.

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Helpful?
Thank Rick C
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

We are happy that you had such a wonderful time during your stay with us. We are proud to provide excellent customer service and accommodations at a reasonable price and pleased to know you found us to be a good value. We hope you will let us serve you here again soon.

Leon, West Virginia
Reviewed 27 July 2016

Amazing, helpful staff. Nice, clean rooms. Breakfast here is a real treat. Quiet and peaceful here. I may even hit the hot tub tomorrow :) If I return to Grand Rapids this will be my first choice for lodging.

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Helpful?
Thank StephanieRLC
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for staying with us and posting your wonderful remarks, which I have shared with our team. We are thrilled to hear that you enjoyed your stay, and appreciate your strong recommendation. We look forward to welcoming you back soon.

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 

Additional Information about BEST WESTERN Hospitality Hotel & Suites

Address: 5500 28th St SE, Grand Rapids, MI 49512-2052
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: €84 - €160 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Hospitality Hotel & Suites 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Best Western Hospitality Hotel Grand Rapids
Best Western Hospitality Hotel And Suites
Best Western Grand Rapids
Grand Rapids Best Western
Hotel Style:
#16 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hospitality Hotel & Suites staff and other travellers.
4 questions
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Cassopolis, Michigan
Caro, Michigan
10 months ago

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Questions? Get answers from BEST WESTERN Hospitality Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I chose a room away from the exit doors in case people came in and out a lot during the evening.”
IslandLover2011, 20 Mar 2017 | Read review
“Don't stay here”
411thomast, 26 Feb 2017 | Read review
“Main floor close to exits provides extra convenience.”
Sanjay2016atlanta, 8 Feb 2017 | Read review
“Ask for a room facing the courtyard. It is away from the parking lots and streets for quietness.”
michiganbeachflower, 9 Jan 2017 | Read review
“back of hotel tends to be quiet or at least away from pool”
Ecotour36, 28 Sep 2016 | Read review
5 of 5