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Best Western Hospitality Hotel & Suites

584 reviews
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Traveller (108)
Room & Suite (43)
Dining (14)
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Overview
  • Excellent42%
  • Very good25%
  • Average16%
  • Poor9%
  • Terrible8%
Travellers talk about
“jacuzzi room”(6 reviews)
“hot tub”(31 reviews)
“waffles”(22 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
2.5 Star Hotel
All hotel details
Offers from Best Western Hospitality Hotel & Suites
Special Offer: BOOK DIRECT & SAVE
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (584)Write a Review
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All reviewsjacuzzi roomhot tubwafflesbreakfast areagreat place to staygrand rapids areaindoor poolbed was comfortableparking lotfree breakfastup to dateclose to the airportmeijerexpresswayremodelingshuttlemicrowave
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1 - 5 of 582 reviews
Reviewed 2 weeks ago

To many Loud noises after 11 not clean hallways breakfast food not good but the stay was overall okay I will choose a different beat western next time breakfast was cold when I got my food I will not be backMore

Review collected in partnership with Best Western
Thank ashleygY587MD
Response from Sharyl B, Manager at Best Western Hospitality Hotel & SuitesResponded 1 week ago

Thank you ashleygY587MD for taking a moment to leave us your rating and review. We're sorry we were unable to exceed your expectations during your recent stay with us. We are making every effort to improve our hotel and hope we get another chance to...More

Hotel's Favourite
Reviewed 23 December 2017

I had an extremely early check-in at the airport and couldn't have been happier with the staff at this hotel. They were all so caring and competent. I didn't have time for breakfast, but did grab a cup of coffee and a Kind bar to...More

Review collected in partnership with Best Western
Thank nonnamia
Response from Sharyl B, General Manager at Best Western Hospitality Hotel & SuitesResponded 26 December 2017

Thank you for taking the time to review our hotel. We will share this with our team to provide positive encouragement to continue to provide the best customer service with a personal touch.

Reviewed 2 weeks ago

i had booked my room months ahead of time. when we got there we were told there were no rooms available. this took over 30 min just to check in. than my card was charged when told we could pay cash insteadMore

Review collected in partnership with Best Western
Thank kayceb2018
Response from Sharyl B, Manager at Best Western Hospitality Hotel & SuitesResponded 2 weeks ago

Thank you kayceb2018 for taking a moment to give us your rating and review. I'm sorry for the misunderstanding of our cash paying policy. Though we do accept cash we also require having a valid credit card on file and authorize the card for the...More

Reviewed 4 weeks ago

Hotel was older. Hallways had large particles/debris all over the floors, but we didn't see any construction or remodeling going on in our section. Beverage machines were almost out of stock. Had to wander around hotel trying to find a beverage machine that still had...More

Thank Meagan R
Response from Sharyl B, General Manager at Best Western Hospitality Hotel & SuitesResponded 4 weeks ago

Thank you Meagan R for taking a moment to give us your rating and for sharing your comments on your recent stay with us. I apologize we we're unable to exceed your expectations during your stay with us. We are always looking for way's to...More

Reviewed 4 weeks ago via mobile

My husband and I decided to try this motel instead of our usual one and stayed here the last weekend in December. We will not make the same mistake twice. Our “suite” lacked proper lighting making it difficult to read in bed and hard to...More

Thank skhirt43
Response from Sharyl B, General Manager at Best Western Hospitality Hotel & SuitesResponded 4 weeks ago

Dear skhirt43, Thank you for letting us know how your stay with us was. I do apologize for the problems you experienced with your guest room, and would like to assure you that we are in the process of purchasing additional light fixtures for our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Airport Transportation
Laundry Service
Banquet Room
Self-Serve Laundry
Breakfast included
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Hot Tub
Pool
Heated pool
Indoor pool
Details
Price range
US$78 - US$143 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Business Hotel in Grand Rapids
Room types
Family Rooms, Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$78 - US$143 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Business Hotel in Grand Rapids
Room types
Family Rooms, Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (108)
Room & Suite (43)
Dining (14)
Pool & Beach (7)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
OliviaJoy1998
6 February 2018|
Answer
Response from Sharyl B | Property representative |
You must me 21 to check into a room
1
Vote
duber2016
27 October 2016|
Answer
Response from Sharyl B | Property representative |
Yes, we do offer a medical discount for anyone needing it. Feel free to give us a call anytime for more information.
0
Votes
bellealice
7 June 2016|
AnswerShow all 3 answers
Response from William S | Reviewed this property |
Yes the pool is warm not freezing cold like some hotels. They also have a hot tub which is very nice
1
Vote
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12
Room Tips
"Make sure you give the same respect and the love you wish to receive...and if you don't receive kind..."
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"I liked being on the second floor. There is an elevator that takes you right up."
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"They provided a discounted rate due to our circumstances!"
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"Accessible, Quiet stay, Extremely Comfortable"
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