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JW Marriott Grand Rapids

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914 Reviews from our TripAdvisor Community

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Showing 905: English reviews
NW Indiana
Reviewed 29 April 2015

I enjoyed a wonderful night's stay at the JW Marriott Grand Rapids. The bedding was extremely comfortable, fell asleep no problem which can be an issue for me in hotels. The shower was very nice, no hot water issues and fantastic pressure. I had a room on the corner and the layout was very unique and nice. A wall full...

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Thank racegrrl
New York City, New York
Reviewed 21 April 2015

Visited the hotel for one night on a quick in/out business trip. The room was extremely spacious and comfortable. The breakfast buffet was outstanding. I am often disappointed with the lack of decent breakfast options and was able to have a healthy meal that filled me up! Wifi worked great. Location is great too. Staff is very helpful.

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Thank photogfan
Carrie S, Manager at JW Marriott Grand Rapids, responded to this review

Dear photogfan, Thank you so much for staying with us for your quick business trip! I am glad you were able to enjoy your spacious room and the breakfast buffet even though it was a brief visit. We hope to host you for a longer stay next time so you can visit our extraordinary pool and spa - or perhaps...

Clearwater, FL
Reviewed 21 April 2015

Amazing. Its not Scottsdale, or San Diego, or Chicago or San Francisco. But this hotel can match ambiance and service with the best of them. GR has wiggled into my heart in that I don't cringe when I've got to go there. This hotel is very much like the town of GR, it is surprising, enjoyable, refreshing. You can take...

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1Thank jimvet1826
Traverse City, Michigan
Reviewed 20 April 2015

This hotel never lets us down! The employees from the front desk to the waitresses in Mixology to the doormen to the valets! They made our weekends enjoyable and without any problems! The bar made the best Cosmopolitan I have ever had! We were enjoying the music at the bar one night and the waitress was so sweet she packed...

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Thank Cindy G
Los Angeles, California, United States
Reviewed 19 April 2015

People at front desk were nice. I liked that they have luggage room that I could leave my luggages after checking out however, bell boys didn't confirm the number of luggages and that made me feel uncomfortable. I wish they write the number of the luggages on the ticket I've got. I ordered in room dining and the food was...

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Thank yokosanla
Carrie S, Manager at JW Marriott Grand Rapids, responded to this review

Dear yokosanla, Thank you so much for staying with us, and for taking the time to share this valuable feedback with us. I am so glad that you enjoyed our friendly front desk staff and luggage storage service, but please accept our sincerest apologies for your disappointments. We would value the opportunity to talk with you more about your stay,...

Troy, Michigan
Reviewed 16 April 2015

This is hotel is great in every way. The staff was very helpful and friendly. It was very clean, great views of the city and the river. The lobby area was so nice. Great area to sit and enjoy the view. My favorite part was the bathroom with tub and an awesome shower! Loved that we could walk all over...

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Thank rosierut
Saint Joseph, Michigan
Reviewed 14 April 2015

The lobby is absolutely amazing. As soon as you walk in you can smell the fresh flowers. I have stayed here a few times and walking into the hotel is always one of my favorite parts, the lobby is beautiful. The view from the room are amazing and so are the showers.

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Thank Anna S
Ann Arbor, Michigan
Reviewed 12 April 2015 via mobile

I love staying at the JW. Every room I've had the good fortune of staying in has been exceptionally clean and comfortable. I especially like how the bathrooms are big, bright, and equipped with tub and shower. The bar, restaurant, and room service are all very good. Although, if you get a burger for room service, get the bun on...

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Thank spectactic
Elida O, Manager at JW Marriott Grand Rapids, responded to this review

Dear Spectatic, Thank you so much for all of your kind words! I am so glad that you were able to experience our fabulous Concierge Lounge as well as our award winning restaurant, Six.One.Six! We hope to get the opportunity to host you again. At your service, Elida O

Chicago, Illinois
Reviewed 7 April 2015

This is a fairly new proporty in downtown Grand Rapids. The hotel is very nice with nice views from the top floors of the river or the city. Lobby area had live music which could be heard in the halls throughout the hotel due to the open design. It was a bit pricey in compariason wiht other options in Grand...

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Thank Jack W
Elida O, Manager at JW Marriott Grand Rapids, responded to this review

Dear Jack, Thank you so much for your kind words! I'm so glad that you were able to enjoy our live music in our Mixology Lounge! We hope to get the opportunity to host you and your family again soon Jack. At your service, Elida O

Reviewed 1 April 2015 via mobile

Grand Rapids is a surprising town: A house that was designed by Frank Lloyd Wright, a river with not a single rapid in sight (although there was plenty of ice floating down it!) and a couple of top class hotels, of which this is one. Grand Rapids is, amongst other things I'm sure, the office furniture capital of the western...

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Thank RedDragonSteve
Elida O, Manager at JW Marriott Grand Rapids, responded to this review

Dear Steve, Thank you so much for providing such wonderful information to our guests about not only JW Marriott but Grand Rapids! I am so glad that you were able to enjoy Grand Rapids as well as our hotel. We look forward to seeing you again! At your service, Elida O

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The JW Marriott Grand Rapids is everything you would expect and nothing you could have imagined. Situated in the heart of downtown Grand Rapids, Michigan, the JW Marriott Grand Rapids is meticulously designed for both business and pleasure. As the first JW Marriott hotel in the Midwest, the hotel offers 337 well-appointed, smoke-free rooms and suites on 23 posh floors. Each of which is outfitted with atypical amenities like a 37" plasma TV, as well as numerous other uncommon personal luxuries. From shareholder's meetings to lavish wedding receptions to intimate weekend getaways to The Spa, the JW raises the bar. In luxury. In service. In dining. In everything. ... more   less 

Additional Information about JW Marriott Grand Rapids

Address: 235 Louis Campau Prom, Grand Rapids, MI 49503
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: €259 - €329 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Grand Rapids 4*
Number of rooms: 336
Reservation Options:
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Also Known As:
Marriott Grand Rapids
Grand Rapids Marriott
Hotel Style:
#1 Romantic Hotel in Grand Rapids
#1 Business Hotel in Grand Rapids
#2 Family Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Grand Rapids staff and other travellers.
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Questions? Get answers from JW Marriott Grand Rapids staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor”
FKOEL411, 24 Apr 2017 | Read review
“Join their club.”
  • Pillow case was not clean
  • Sheet with hole in it right next to bedside table.
pyegirl, 8 Apr 2017 | Read review
“Ask for a view of the river and a higher floor for a better view!”
  • Beautiful view!
  • Great view of Grand Rapids!
Petemode, 30 Mar 2017 | Read review
“be wary of corner rooms near the elevator.”
anelu8, 28 Mar 2017 | Read review
“ask for water views”
Aussiebab, 26 Mar 2017 | Read review
5 of 5