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SpringHill Suites Grand Rapids Airport Southeast

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SpringHill Suites Grand Rapids Airport Southeast
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177 Reviews from our TripAdvisor Community

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Showing 173: English reviews
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Toledo, Ohio
Reviewed 2 days ago NEWvia mobile

Staff is accommodating, the rooms are clean. The walls are too thin. You can hear anyone having a normal volume conversation in the hall. Pipes screaming anytime someone uses the water in an adjacent room. Thumps on the ceiling from people simply walking around. Sounds from the TV's in other rooms..... Given a choice I would not stay here again....

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Thank FearofaBlandPalate
Indianapolis, Indiana
Reviewed 4 weeks ago

I was here for a business trip and this Marriott Springhill Suites was close to the airport. Room and bedding was OK but the staff was great. Breakfast was typical Springhill fare. It is located close to several eating joints and some shopping. Boarder line if I will come back.

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Thank Jeff R
Rachel K, Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to leave this review! I am happy to hear that you enjoyed your stay and that the staff was great! We hope to see you next time you return to the area.

Kalamazoo, Michigan
Reviewed 7 February 2017 via mobile

I recently stayed at this hotel for business. Was there for a total of two nights. I initially had a problem with the hot water in my bathroom, but the manager made sure it was adressed and taking care of promptly. The details are precisely tended to. The bed was meticulously made, the bathroom is extraordinarily clean, there's high-end travel...

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Thank KzooTripsMom
Rachel K, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for this five star review and the glowing comments! I am pleased to hear that they were able to resolve the issue with the hot water promptly. The staff works incredibly hard to ensure that each guest is comfortable during their stay. We look forward to seeing you next time you are in the area for business.

Jasper, Canada
Reviewed 20 January 2017

The staff at check in were lovely, and throughout the entire stay they were kind and always smiling. The rooms were perfect, the hot tub was wonderful and everything except for the breakfast was top notch.

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Thank Everysecond
Rachel K, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for the great review and kind words about the staff! I am pleased to hear that you also enjoyed our complimentary hot breakfast in the morning; there is a little something for everyone on the breakfast bar whether you like hearty or healthy options. We look forward to seeing you next time you are in the area!

Thompsons Station, TN
Reviewed 18 December 2016

In November I made a last minute trip to Grand Rapids, MI to help my mom. I decided to stay at the SpringHill Suites 28th St Airport by Marriot. I checked in late at night, left first thing each morning and then back late at night. One of those nights, I stopped by the front desk and ended up chatting...

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2Thank Carl M
Rachel K, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to leave this detailed review! I am so happy to hear that Nequa was able to be a friend during your travels, especially during tough times. She really does a great job at getting to know our guests and remembering them when they return! We wish the best for you and your family and...

Reviewed 12 December 2016 via mobile

Hotel is nice. Beds are comfortable. Clean as well. Hotel employees were friendly. We did the Park & Fly. The outbound trip was nice and smooth. The return trip was chaotic but it was more the result of Metro Cab who handles their transfers. The Metro Cab employee handling the cab transfers at the GR airport was rude, immature, and...

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Thank TravelTalesBlog
Rachel K, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

TravelTalesBlog, Thank you for taking the time to leave this review. Feedback like this is extremely beneficial to us, especially when we are working with other companies. I apologize for the issue you had with the cab on the return trip. Please know, I have contacted MetroCab to relay the feedback and to ensure that an issue like this does...

ottawa
Reviewed 19 November 2016

The front desk folks were very accommodating and certainly follow the rule of "the customer in front of you is the most important person at that time". They were wonderful and were able to assist with a few special requests I had without delay. Breakfast was good, fresh, coffee was excellent, and as expected the King room was quiet, clean,...

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Thank Ottawalovethesouth
Rachel K, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to leave this detailed review. I am pleased to hear that the front desk was accommodating for you and able to fill all your requests in a timely manner. I am glad you had a chance to enjoy breakfast and a hot cup of coffee; I know coffee always helps me get a jump...

Indianapolis, Indiana
Reviewed 2 November 2016 via mobile

I visited this location a few weeks ago. They were in the midst of repainting the outside of the building! +1 Any hotel that is actively taking care of the appearance needs to be bragged on! This is the normal Springhill Suites with all of the amenities that you have come to expect from the. It is away from everything...

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Thank regionaltraveler
Rachel K, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for the great review! I am happy to hear that you enjoyed your stay with us. We just finished painting the building, and are pleased with the results! The maroon color truly makes the hotel pop! Thank you also for the kind words about the staff, I will be sure to pass those along. We look forward to...

Maryland
Reviewed 22 October 2016

Similar to other hotels in this chain. No audible airport noise. I had a king room, at it appears the be the same size as the 2 Queen Beds room, though there is a sizable empty space at the back of the unit.

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Thank MarylandTraveler75
Rachel K, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to leave a review about your experience! I am happy to hear that you were able to get a quiet night's rest at our hotel. We look forward to seeing you next time you are in the area!

Cincinnati, Ohio
Reviewed 17 October 2016 via mobile

Everyone at the Hotel was very friendly. The desk staff was extremely helpful to us. They recommended a great restaurant for supper. The hotel and room was clean. They had a lot of channels for the TV. The only suggestion is to not have a same breakfast food (everything was good) selections two days in a row.

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Thank jmandsw
Rachel K, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to leave this great review! I am so happy to hear that the front desk was helpful in providing a great restaurant recommendation. They are an excellent resource whether you are looking for a quick bite or something to do on a rainy afternoon. Thank you for the feedback regarding breakfast, I will be...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service

Additional Information about SpringHill Suites Grand Rapids Airport Southeast

Address: 5250 28th St SE, Grand Rapids, MI 49512-7704 (Formerly SpringHill Suites Grand Rapids Airport)
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: €110 - €207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Grand Rapids Airport Southeast 3*
Number of rooms: 109
Reservation Options:
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Also Known As:
Springhill Suites Grand Rapids Airport Hotel Grand Rapids
Hotel Style:
#13 Family Hotel in Grand Rapids
#18 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Grand Rapids Airport Southeast staff and other travellers.
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Questions? Get answers from SpringHill Suites Grand Rapids Airport Southeast staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms at the end of the hall don't have doors right next to each other which limits noise”
 of 5 bubbles Ottawalovethesouth, 19 Nov 2016 | Read review
“Look for Target plaza, hotel is behind plaza.”
 of 5 bubbles W245WXlisad, 25 Jul 2016 | Read review
“Nice room that was easily accessible.”
 of 5 bubbles JefferyB25, 29 Jun 2016 | Read review
“All the rooms we had were very nice, comfortable and quiet.”
 of 5 bubbles PattiWaterman, 8 Dec 2015 | Read review
“The rooms at the back of the hotel may have some sort of view. We looked at the parking lot!”
 of 5 bubbles DnYC176, 27 Nov 2015 | Read review
5 of 5