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SpringHill Suites Grand Rapids Airport Southeast

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SpringHill Suites Grand Rapids Airport Southeast
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181 Reviews from our TripAdvisor Community

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Showing 177: English reviews
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Simpsonville, South Carolina
Reviewed 6 days ago NEW

The room was perfect for my young children and me. The pool was also great (we've had pools that are too cool!). The shuttle service was actually a taxi to and from the airport which made it very quick. The staff was very friendly. Also, it was within walking distance to a few places (Target, a few restaurants).

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Helpful?
Thank Carol T
Reviewed 1 week ago

Landed at 12am in Grand Rapids airport, took a cab to the hotel (apparently this also supposed to be provided free if you arrange in advance but the don't give you a heads up) so I paid for my cab ride. Waiting to check in and the guy in front of me is told that the hotel is 'oversold' and...

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1Thank Kyle H
Tierra L, Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Dear Kyle H, I am so terribly sorry for how things were handled in regards to your reservation here at SpringHill Suites by Marriott Grand Rapids Airport. I will indeed use your experience as a coaching tool for my staff on how to properly handle a situation like this in the future. I completely understand your frustration and agree things...

Dallas, Texas, United States
Reviewed 1 week ago

This was a nice clean quiet hotel, off a meandering drive through a parking lot off 28th St. The room was big with a separate sitting area from the bed. It is easy to find restaurants or stores along 28th St so it is a convenient location. You can exit to the south and avoid 28th street on the way...

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Helpful?
Thank Don P
Management response:

Hello Don P! Thank you for taking the time to give a review on SpringHill Suites Grand Rapids Airport. I am happy to hear the room was clean and big and that the location was convenient for you. Hopefully we'll see you in the future.

Macomb, Michigan
Reviewed 1 week ago

Decent hotel. The rooms were fairly spacious and fairly clean. They had a good breakfast considering it was included in the price and they had a bar in the evening where you could get an alcoholic beverage. The only knock on this place is that the pool is fairly small. Ten people would be crowded. The staff was nice and...

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Thank Dave G
Toledo, Ohio
Reviewed 4 weeks ago via mobile

Staff is accommodating, the rooms are clean. The walls are too thin. You can hear anyone having a normal volume conversation in the hall. Pipes screaming anytime someone uses the water in an adjacent room. Thumps on the ceiling from people simply walking around. Sounds from the TV's in other rooms..... Given a choice I would not stay here again....

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Helpful?
Thank FearofaBlandPalate
SpringHillSuitesGRR, Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

I am so terribly sorry to hear about your experience regarding the ability to hear every sound that occurred in the hotel. I completely understand when traveling guests need a peaceful, quiet time and I am sorry you did not experience this here. I am however glad to hear my staff was helpful and our rooms were clean.

Indianapolis, Indiana
Reviewed 2 March 2017

I was here for a business trip and this Marriott Springhill Suites was close to the airport. Room and bedding was OK but the staff was great. Breakfast was typical Springhill fare. It is located close to several eating joints and some shopping. Boarder line if I will come back.

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Thank Jeff R
Rachel K, Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to leave this review! I am happy to hear that you enjoyed your stay and that the staff was great! We hope to see you next time you return to the area.

Kalamazoo, Michigan
Reviewed 7 February 2017 via mobile

I recently stayed at this hotel for business. Was there for a total of two nights. I initially had a problem with the hot water in my bathroom, but the manager made sure it was adressed and taking care of promptly. The details are precisely tended to. The bed was meticulously made, the bathroom is extraordinarily clean, there's high-end travel...

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Thank KzooTripsMom
Rachel K, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for this five star review and the glowing comments! I am pleased to hear that they were able to resolve the issue with the hot water promptly. The staff works incredibly hard to ensure that each guest is comfortable during their stay. We look forward to seeing you next time you are in the area for business.

Jasper, Canada
Reviewed 20 January 2017

The staff at check in were lovely, and throughout the entire stay they were kind and always smiling. The rooms were perfect, the hot tub was wonderful and everything except for the breakfast was top notch.

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Thank Everysecond
Rachel K, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for the great review and kind words about the staff! I am pleased to hear that you also enjoyed our complimentary hot breakfast in the morning; there is a little something for everyone on the breakfast bar whether you like hearty or healthy options. We look forward to seeing you next time you are in the area!

Thompsons Station, TN
Reviewed 18 December 2016

In November I made a last minute trip to Grand Rapids, MI to help my mom. I decided to stay at the SpringHill Suites 28th St Airport by Marriot. I checked in late at night, left first thing each morning and then back late at night. One of those nights, I stopped by the front desk and ended up chatting...

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2Thank Carl M
Rachel K, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to leave this detailed review! I am so happy to hear that Nequa was able to be a friend during your travels, especially during tough times. She really does a great job at getting to know our guests and remembering them when they return! We wish the best for you and your family and...

Reviewed 12 December 2016 via mobile

Hotel is nice. Beds are comfortable. Clean as well. Hotel employees were friendly. We did the Park & Fly. The outbound trip was nice and smooth. The return trip was chaotic but it was more the result of Metro Cab who handles their transfers. The Metro Cab employee handling the cab transfers at the GR airport was rude, immature, and...

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Helpful?
Thank TravelTalesBlog
Rachel K, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

TravelTalesBlog, Thank you for taking the time to leave this review. Feedback like this is extremely beneficial to us, especially when we are working with other companies. I apologize for the issue you had with the cab on the return trip. Please know, I have contacted MetroCab to relay the feedback and to ensure that an issue like this does...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service

Additional Information about SpringHill Suites Grand Rapids Airport Southeast

Address: 5250 28th St SE, Grand Rapids, MI 49512-7704 (Formerly SpringHill Suites Grand Rapids Airport)
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: €113 - €210 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Grand Rapids Airport Southeast 3*
Number of rooms: 109
Reservation Options:
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Also Known As:
Springhill Suites Grand Rapids Airport Hotel Grand Rapids
Hotel Style:
#13 Family Hotel in Grand Rapids
#18 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Grand Rapids Airport Southeast staff and other travellers.
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Questions? Get answers from SpringHill Suites Grand Rapids Airport Southeast staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on the top floor, fewer guests.”
456carolt, 20 Apr 2017 | Read review
“Get a room on the top floor as it is much quieter.”
daveg676, 13 Apr 2017 | Read review
“rooms at the end of the hall don't have doors right next to each other which limits noise”
Ottawalovethesouth, 19 Nov 2016 | Read review
“Look for Target plaza, hotel is behind plaza.”
W245WXlisad, 25 Jul 2016 | Read review
“Nice room that was easily accessible.”
JefferyB25, 29 Jun 2016 | Read review
5 of 5