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Front desk situation was odd, girl seemed totally out of it.....also, she was in the back fighting with someone on the phone while people were waiting at the desk, hearing all this. This happened more than once.. left me uneasy. Our deadbolt didn't work on...More
Response from Tina M, Guest Relations Manager at Baymont Inn & Suites Grand Rapids AirportResponded yesterday
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope...More
I spent four days and three nights at the Baymont Inn in Grand Rapids, Michigan in September/October 2017. The hotel was very clean and comfortable and the staff was very helpful in assisting their guest. There breakfast options have a good selection of products to...More
Response from Brandy C, Guest Relations Manager at Baymont Inn & Suites Grand Rapids AirportResponded 5 November 2017
Thank you for taking the time to complete our guest satisfaction survey and for rating our of Baymont Inn & Suites Grand Rapids Airport hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you...More
Walking in the hotel it was nice it was welcoming. Staff was very helpful and very nice. The room was clean except it could of been vacumed better. The bed was very comfortable. I would definitely stay there again.More
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Response from Tina M, Guest Relations Manager at Baymont Inn & Suites Grand Rapids AirportResponded 1 week ago
Thank you for sharing your perspective of our Baymont Inn & Suites Grand Rapids Airport hotel’s accommodations and services! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable,...More
Only stayed the weekend but it was good. Lobby and breakfast room remodel is great looks good. The beds were comfortable, room was clean and nice, overall stay was great. Staff was welcoming and helpful. I'll definitely be back.More
Thank mike l
Response from Tina M, Guest Relations Manager at Baymont Inn & Suites Grand Rapids AirportResponded 2 weeks ago
I’m glad to know you had a blissful time with us! Thank you for taking the time to tell us how our staff efforts to provide you a clean and comfortable experience have been successful. Our ultimate ambition is to provide a five...More