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The Grand River Hotel, an Ascend Hotel Collection Member

68 reviews
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Traveller (17)
Room & Suite (37)
Dining (10)
Overview
  • Excellent17%
  • Very good20%
  • Average30%
  • Poor22%
  • Terrible11%
Travellers talk about
“free shuttle”(6 reviews)
“grand river”(10 reviews)
“chess game”(2 reviews)
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (68)Write a Review
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All reviewsfree shuttlegrand riverchess gamecomplimentary coffee in the lobbystaff was friendly and accommodatingshuttle drivergreat hotel for the pricegreat view of the riverhotel restaurantclose to downtownstayed one nightfront desk staffbed was very comfortablewould stay againbreweryratesconcert
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11 - 15 of 67 reviews
Reviewed 29 October 2017

First time at this hotel-plenty of free parking, check in was fast and easy- Haley checked us in, she was so nice to us and very helpful. Our room was clean and nice decor. The bed was very comfortable with great pillows. We stayed on...More

1  Thank michd61
Response from Brad S, General Manager at The Grand River Hotel, an Ascend Hotel Collection MemberResponded 22 December 2017

Thank you so much for sharing your experience with us! Your feedback is very important to us and it is greatly appreciated! I look forward to meeting you on your next visit to The Grand River Hotel! Regards,

Reviewed 2 October 2017

It hadn't been my first or even second choice and wasn't expecting much when we pulled up to the hotel. The neighborhood is rather industrial but very close to freeways, major roads and shopping. What e n we got inside the hotel lobby, we could...More

Thank kathya399
Response from Brad S, General Manager at The Grand River Hotel, an Ascend Hotel Collection MemberResponded 22 December 2017

Kathya399, Thank you so much for sharing your experience with us! Your feedback is very important to us and it is greatly appreciated! I look forward to meeting you on your next visit to The Grand River Hotel! Regards,

Reviewed 2 October 2017 via mobile

Although the hotel looks nice.. being kept awake by a horrible band, being lied to and leaving with a purse full of ants ruined this trip. It was almost 11pm when we finally switched rooms. Avoid at all costs.More

Thank Anchored05
Response from Robert B, Management Company at The Grand River Hotel, an Ascend Hotel Collection MemberResponded 6 December 2017

Thank you for your review. I am sorry to hear that you had issues with your stay. We did have a live band on the outdoor patio however, the band stops by 9pm. Please allow us the opportunity to make things right and give us...More

Reviewed 1 October 2017 via mobile

Not the worst hotel I've stayed at, but definitely not the best. You can tell they've tried to update the hotel, but it's not the nicest. The mattress was somewhat uncomfortable, the lamp in our room flashed on and off at random times, the bathroom...More

Thank erinmc83
Response from Robert B, Management Company at The Grand River Hotel, an Ascend Hotel Collection MemberResponded 6 December 2017

Thank you for your review Erin! The renovation has been completed and we are ready to accept our guests! Please allow us the opportunity to re-introduce you to the hotel! Thank you, Rob

Reviewed 25 September 2017

Hotel is convenient to downtown and really is right on the river. We had a very good meal in the lounge/restaurant. First room adjoined another and the noise from the room next door was as if people were in the room with us. Moved to...More

Thank tlmck01
Response from Brad S, General Manager at The Grand River Hotel, an Ascend Hotel Collection MemberResponded 22 December 2017

Timck01, Thank you for your review. I am sorry to hear that you had issues with your stay. We did have a live band on the outdoor patio however, the band stops by 9pm. Please allow us the opportunity to make things right and give...More

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About
Amenities
Top amenities
Free Parking
Pool
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Room Service
Meeting Rooms
Banquet Room
Conference Facilities
Business Centre with Internet Access
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$94 - US$170 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Details
Price range
US$94 - US$170 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Add Photo Photos
Traveller (17)
Room & Suite (37)
Dining (10)
Pool & Beach (6)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Keaton M
3 October 2017|
AnswerShow all 4 answers
Response from Raphael L | Reviewed this property |
They do offer a shuttle but I would call the hotel and ask. I am sure they would get you there but you just might have to Uber back. Thank Utah.
0
Votes
Carolyn L
27 June 2017|
AnswerShow all 3 answers
Response from ddej0ng | Property representative |
No, I am sorry, we are not pet friendly.
0
Votes
Stacie D
18 April 2017|
Answer
Response from ddej0ng | Property representative |
Our renovations are very minimal now, just fine detail touches that guests do not even experience. All rooms have been renovated and are ready for you!
0
Votes
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123
Room Tips
"We stayed on the 7th floor and were pleased. Ask for a room with a view of the river!"
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"Ask that rooms not be adjoining. For quiet, ask to be on the side opposite the stage (I think this is only..."
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"Rooms next to elevator are super noisy"
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"Check the check-in times for the hotels you book."
Read review
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