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Riverfront Hotel Grand Rapids

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223 Reviews from our TripAdvisor Community

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There are newer reviews for Riverfront Hotel Grand Rapids
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Showing 223: English reviews
Reviewed 12 September 2016

We were in the area for a half marathon and decided to check out some breweries in the area the day before. The shuttle downtown was great and very convenient. The room was clean and comfortable. The air conditioner was a little loud but other than that it was quiet. I would recommend this hotel.

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Thank LizMarshall97
Reviewed 8 September 2016 via mobile

Hotel is dated but big room and big comfy bed. Cleanliness is average. Wifi didn't work at all anywhere, even reception. They obviously knew because i got a leaflet "thanking me for my patience" during renovations at check-in. Don't advertise as having free in room wifi when you know it doesn't work. I don't mind getting less quality or service...

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Thank John B
Reviewed 28 August 2016 via mobile

We went on Groupon and booked our hotel room which was non-refundable or we wouldn't have stayed. With the name of hotel being riverfront we were hoping to have a better view but it didn't and it's more a $65 room then a $100 room. The front desk staff was friendly and the rooms smelled nice and fresh. The lounge...

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Thank Jill W
Reviewed 23 August 2016 via mobile

Bad experience! Started with being made to feel like a lower rated customer due to booking with Expedia. Hotel was dirty. Very short on resturant staff causing restaurant not to open both nights I stayed there. Lounge staff was excellent, but had to listen to unhappy staff. Checked out a day early due to unpleasantness.

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Thank Jim H
Riverfront H, Front Office Manager at Riverfront Hotel Grand Rapids, responded to this review

I apologize that your stay was less than satisfactory. We are working hard to complete a renovation on the hotel, and need to continue to clean up behind ourselves on top of ensuring our rooms are in top shape. I am pleased to hear you had a good time in our lounge, our Bartenders and Cocktail waitress' do enjoy what...

Grand Rapids, Michigan
Reviewed 22 August 2016 via mobile

Had a romantic night planned. King sized bed...pull back the covers to reveal sheets that don't fit the bed. They were too short for the mattress! Called and talked to the front desk- they apologized but said they had no other sheets. Blamed the mattress size. Had no other rooms available due to a convention in town. Very disappointing night....

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Thank Shelly L
Riverfront H, Front Office Manager at Riverfront Hotel Grand Rapids, responded to this review

Shelly, I apologize we could not fix the short sheet situation for you. That would ruin a night for me as well. I do wish to let you know we have a very large linen order placed to go along with the new beds that we are installing in our rooms. At the close of our renovation I hope you...

Reviewed 21 August 2016

This hotel is a wrinkle away from being labeled senile, and a dive. We rented here as it was on sale through Hotels.com and on the river. Check-in went smoothly enough, but there are clear signs of aging and even falling apart throughout the establishment. The carpets are stained and worn, the wallpaper in the hallways is ripped, stained, and...

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Helpful?
Thank Mark R
Riverfront H, Front Office Manager at Riverfront Hotel Grand Rapids, responded to this review

Thank you for your review. I am happy to share with you that we will be under going a near full renovation of the property. Regarding the items you noticed, we plan to replace the carpets, remove the wallpaper/refresh the entire hallway, update the Elevators and refinish our bathrooms. We are also introducing water reducing toilets, (high flow/low flow buttons)...

Reviewed 18 August 2016 via mobile

I wanted to write a review on the exceptional help I received from front desk(Kelsey). She was patient and kind throughout my entire booking process. Her dedicated service should be recognized by Corporate office because without her professional help and guidance on how I needed to sign needed paperwork online I probably would have been discouraged and sought another hotel....

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Thank Lori V
Reviewed 16 August 2016 via mobile

I want to thank Justin, the overnight manager for his phenomenal service he provided. There was a humidity issue with our room and he personally came to the room to check right away. He agreed with the problem and moved us to a new room in less than an hour that was much better and was a two room suite!...

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Thank Justin M
Hartland, Michigan
Reviewed 12 August 2016

We tried it because the location was acceptable and the price was best for downtown location. Needs a bit of a facelift but for the price considering the market it was ok. The staff was friendly. The check in and check out was quick despite a little confusion about the reservation. It was handled quickly and to our satisfaction.

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Thank Theo W
Riverfront H, Front Office Manager at Riverfront Hotel Grand Rapids, responded to this review

Thank you for staying with us at the Riverfront Hotel, we appreciate your noticing the work of our staff, we pride ourselves on customer service. Regarding the building we are in the middle of a large scale renovation with the goal of bringing the building out of the past. I hope you will consider us again if you visit Grand...

Plymouth, Michigan
Reviewed 10 August 2016

Very dated and musty smelling rooms. Woke up to find ants all over room. Only positive was staff at front desk who remained positive despite dealing with complaints from many other guests. We sent an email to management about the ants and other issues but never received a response.

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1Thank mikealbano57

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Guests at the Riverfront Hotel, Grand Rapids enjoy comfortable, contemporary accommodations in a convenient location 2.5 miles from downtown Grand Rapids. Our hotel's guests enjoy complimentary wireless Internet access, an indoor swimming pool and whirlpool, a Fitness Center and The Landing Restaurant for dining. Inside our guest rooms, you'll find a great night's sleep on our beds, one-cup coffee brewers, 42" plasma TVs, and some rooms offer riverfront views. To make your stay even more relaxing, our hotel offers pet-friendly rooms and Business Class Suites. The Riverfront Hotel Grand Rapids sales, catering, and culinary teams will work hard to personalize any event in our spacious meeting area of 2,585 square feet. ... more   less 

Additional Information about Riverfront Hotel Grand Rapids

Address: 270 Ann St NW, Grand Rapids, MI 49504-2016 (Formerly Radisson Hotel Grand Rapids Riverfront)
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: €87 - €153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Riverfront Hotel Grand Rapids 3*
Number of rooms: 162
Reservation Options:
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Also Known As:
Radisson Grand Rapids
Grand Rapids Radisson
Hotel Style:
#4 Spa Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from Riverfront Hotel Grand Rapids staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't bother paying extra for river view - it has to be the ugliest river view that's ever been.”
 of 5 bubbles doomraisin, 25 Nov 2016 | Read review
“no good rooms here”
 of 5 bubbles 724samanthar, 13 Oct 2016 | Read review
“At August 2016 we can make no suggestions for a "good" room.”
 of 5 bubbles twoinmaine, 20 Sep 2016 | Read review
“Ask for a river view room; otherwise you see a highway under construction.”
 of 5 bubbles W4272ANmarkr, 20 Aug 2016 | Read review
“Demand a river view.”
 of 5 bubbles mikealbano57, 10 Aug 2016 | Read review
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