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The Grand River Hotel, an Ascend Hotel Collection Member

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The Grand River Hotel, an Ascend Hotel Collection Member
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241 Reviews from our TripAdvisor Community

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Showing 241: English reviews
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Reviewed 1 week ago

This Hotel was Good it was easy to find ,Very Clean the outside made me have a 2nd guess when I saw it and thats just based on the fact that the accent color was Painted Purple Im a Painter and Bazaar colors sometimes mean certain things and the decorator who picked this color purple should quit there job and...

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Helpful?
Thank Nathan G
Michigan
Reviewed 2 weeks ago

This hotel is nearing the end of its major renovations. While not everything is perfect, they deserve your consideration. I felt sorry for the ladies working behind the front desk when I checked in. Particularity the one who checked me in. She seemed near tears. The hotel was full, and there had been some issues. Apparently not all customers have...

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1Thank HockeyDadMichigan
United States
Reviewed 2 weeks ago

I have NEVER, NEVER in my life stayed at such a dysfunctional hotel!!!! My husband and I stay at at least 25 hotels a year. I have so many complaints about this place my review would be a novel!!!! Every complaint you see that people have written we experienced! Everything from them not having our reservation (even though we had...

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Thank Kaitlin J
Lansing, Michigan
Reviewed 3 weeks ago via mobile

We were forced to stay at this hotel due to MHSAA competition. When making reservations air had to call 4 times to get correct block and price. When we arrived our room was ready to go, however is was disgusting! Tub was Gross, dry wall mud stuck on everything, corners in bathroom were filthy. We decided to stay die to...

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1Thank lynna20132013
Reviewed 3 weeks ago

We are staying at this hotel for the biggest cheer competition of the year with other parents the coaches and thirteen girls. This place is HORRIFIC. They are understaffed. They are RUDE. They are not knowledgeable in running this business at all! We had to wait for forty five minutes just to get checked in because the Director of Hotel...

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Thank Kitkat3477
Plainwell, Michigan
Reviewed 3 weeks ago

Stayed here on 2/24/17 and check out on 2/25/17. Staff lies to get you to stay here. Rooms are poorly put together. Expect to wait in line for over an hour to talk with hotel staff. Hotel is understaffed and you will not be valued if you stay here. Don't count on shuttle service. If you reserve Riverview room, they...

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1Thank lifeisgood24924
Clinton Township, Michigan
Reviewed 4 weeks ago

For over $200 per night, this was a rip off. No wi Fi in the rooms. Despite continual complaints, the issue was never resolved. Wake up the first morning to discover no hair dryer in the room. When checked in, was given a room with a king bed despite the reservation specifically stating two queen beds. I have stayed at...

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Thank perkmember7
Reviewed 4 weeks ago via mobile

I have to say that my husband and I had a wonderful experience at this hotel. Yes, they are under renovations, however, that in no way impacted our enjoyment of the hotel. Our room was clean, comfortable and had a nice view of the river. The staff was friendly and went out of their way to be incredibly accommodating. The...

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1Thank Katana H
Grand Rapids, Michigan
Reviewed 4 weeks ago

Wow, The building is ugly from the outside. The interior Is well appointed and clean. Rooms are ok to good. The dining scene, not so much. Will return to see if the rebranding has taken hold. Not high on my list at this point.

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Thank Ecotour36
Robert B, Management Company at The Grand River Hotel, an Ascend Hotel Collection Member, responded to this review

Thank you for your review. The hotel is almost completed with a multi million dollar renovation and part of that renovation is the outside color palate. The Grand River Hotel is the touchstone for immediate access to everything that is central to life in Grand Rapids. It is a resource for personal connection with the best of the city through...

Kalamazoo, Michigan
Reviewed 25 January 2017

We have stayed here before, and this is a good option when you are going to a concert or alike as I prefer to NOT have to deal with parking and traffic when I am enjoying a nice night on the town. Since this is the furthest away from Van Andel, it typically seems to have rooms while the other...

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Thank LifeisTooShort69
Robert B, Management Company at The Grand River Hotel, an Ascend Hotel Collection Member, responded to this review

Thank you for your kind review. The hotel is almost complete with a multi-million dollar renovation and will be Grand Rapids premiere hotel. We are located within a couple miles of downtown GR and offer a free shuttle to the central downtown area. Parking is always free!! We look forward to welcoming you again in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Guests at the Riverfront Hotel, Grand Rapids enjoy comfortable, contemporary accommodations in a convenient location 2.5 miles from downtown Grand Rapids. Our hotel's guests enjoy complimentary wireless Internet access, an indoor swimming pool and whirlpool, a Fitness Center and The Landing Restaurant for dining. Inside our guest rooms, you'll find a great night's sleep on our beds, one-cup coffee brewers, 42" plasma TVs, and some rooms offer riverfront views. To make your stay even more relaxing, our hotel offers pet-friendly rooms and Business Class Suites. The Riverfront Hotel Grand Rapids sales, catering, and culinary teams will work hard to personalize any event in our spacious meeting area of 2,585 square feet. ... more   less 

Additional Information about The Grand River Hotel, an Ascend Hotel Collection Member

Address: 270 Ann St NW, Grand Rapids, MI 49504-2016 (Formerly Riverfront Hotel Grand Rapids)
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: €82 - €143 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Grand River Hotel, an Ascend Hotel Collection Member 3*
Number of rooms: 162
Reservation Options:
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Also Known As:
Radisson Grand Rapids
Grand Rapids Radisson
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Questions & Answers

Here's what travellers have asked, with answers from The Grand River Hotel, an Ascend Hotel Collection Member staff and other travellers.
5 questions
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Questions? Get answers from The Grand River Hotel, an Ascend Hotel Collection Member staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In the summer anything above the 5th floor River view rooms would be pretty forsure”
 of 5 bubbles 915nathang, 19 Mar 2017 | Read review
“River views are nice”
 of 5 bubbles HockeyDadMichigan, 13 Mar 2017 | Read review
“Find another hotel!”
 of 5 bubbles kaitlinj2016, 11 Mar 2017 | Read review
“If you want or need wi fi, don't get a room here”
 of 5 bubbles perkmember7, 26 Feb 2017 | Read review
“views of the river!”
 of 5 bubbles Ecotour36, 22 Feb 2017 | Read review
5 of 5