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DoubleTree By Hilton Grand Rapids Airport

PricelineUS$130*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$137*
US$130*
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US$135*
US$135*
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DoubleTree By Hilton Grand Rapids Airport
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336 Reviews from our TripAdvisor Community

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Showing 332: English reviews
Escanaba
Reviewed 1 November 2016

Stayed here for a work conference. Rooms had been recently renovated and were very comfortable. Hallway carpeting should be the next fix. Nice bar and restaurant. Appreciated the shuttle to nearby airport and mall. No time to check out the pool. Check-in staff were very friendly. Warm cookies were appreciated. Ask for a mini-fridge as not all rooms have them....

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Helpful?
Thank Laura S
HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Laura, Thank you for your recent stay with us, we appreciate your feedback. I understand your comment about the hallway carpeting. In fact, starting on November 13 we will be replacing all of the hallway carpeting in the hotel. We are very excited about this change. We look forward to seeing you again. The DoubleTree by Hilton Grand Rapids

Battle Creek, Michigan
Reviewed 25 October 2016

Unless, you are looking to be stranded, have your reservation changed because VIP members showed up or have your date moved at your expense after paying $26.00 to get to said hotel then DO NOT go here! The worst service I have EVER encountered and I have been all over the world! I booked my room for October 18th,2016 in...

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Helpful?
Thank Vbelly01
John-HiltonHelp, on behalf of the staff at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Dear Vbelly01, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and will be reaching out to you shortly to further assist. We hope...

Oxford, United States
Reviewed 25 October 2016

Friendly staff was not enough to overcome duct taped and rippled carpets, dirty pool facilities and taped out "X's" over conference room doors. We attended a conference, the property had another conference at the same time, so things were a bit crowded.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Sandra K S
HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Sandra, Thank you for your review of our hotel. I understand your comments and would like to update you on our plans. In regards to the pool itself we are actually draining the pool this Sunday night and will be resurfacing it next week to address the issues you mentioned. Also, starting the week of November 14th we will begin...

Cypress, Texas, United States
Reviewed 25 October 2016

I stayed here while in town working for 4 days. I stayed at Hilton Gardens previously, but since the price was the same for DoubleTree, I thought I would stay at the nicer property. While the service is great and the rooms are clean, there are some issues with the hotel. They advertise at the airport that they have renovated,...

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Helpful?
Thank Norman M
HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Norman, We would like to take this opportunity to thank you for your recent stay with us and your review or our hotel. I understand your concerns as we continue to update our hotel each year. New corridor projects are starting next month that will continue to make our hotel better. We will continue to build on our service that...

Birmingham, Alabama
Reviewed 24 October 2016

The DoubleTree helped rescue a potentially disastrous weekend. We came to Grand Rapids to compete in the Metro Health Grand Rapids Half Marathon. An hour before our arrival at the hotel, a member of our party (a young man with Down Syndrome) was given some food to which he was violently allergic, and he vomited both at the airport and...

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Thank chaplindd
Pinckney, Michigan
Reviewed 23 October 2016

The room was so clean I felt comfortable walking barefoot! We stayed at the Double Tree as it was close to Meijer Gardens where we were attending a wedding. It was a 20 to 25 minute drive to downtown Grand Rapids. The breakfast buffet was good but a little pricey at $25 for two of us.

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Helpful?
Thank Gina W
HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Gina, Thank you for your recent stay with us at the DoubleTree by Hilton Grand Rapids. We appreciate you taking the time to write a review of our hotel. The Gardens are a great place for a wedding this time of year. sincerely, The DoubleTree by Hilton Grand Rapids

Grand Rapids, United States
Reviewed 18 October 2016

The overall experience was average. The cooling system in the room did not seem to work correctly and the elevator nearest our room was out of order most of our stay. The staff was nice enough, although not great at communicating, I asked if they could switch me from a room with double beds to a room with a king...

Review collected in partnership with DoubleTree by Hilton
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Thank Wesley C
Holland, Michigan
Reviewed 17 October 2016

Single night. Very clean room. Efficient staff. No hotel guide on the television. Abundant parking. Spacious rooms. Excellent and exactly why I love being a Hilton Honors member. Love the fresh cookies.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 798danieldf
HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Thank you for your recent stay with us. We really appreciate your kind feedback regarding our facilities. The Cookie makes the difference! What a way to welcome back a loyal Hilton Honors Member. Thank you for your dedication to our hotel and to Hilton. The DoubleTree by Hilton Grand Rapids

Ontario
Reviewed 15 October 2016

I love a quick check-in and they delivered! And a warm cookie to boot. Yum! Room was clean, bed comfortable and wifi fast. Everything I want on a business trip. Bonus marks for plenty of parking and a good restaurant on site. I'll be back!

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Helpful?
Thank Acton
Detroit, Michigan
Reviewed 14 October 2016

Not worth the money. Hotel seems old and has a musty smell. The staff does not seem to have any urgency when you have an issue or question. The only good thing is that they make sure that they offer you a cookie at check in and it's even one of the survey questions which makes me laugh. I would...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 22alyssam
HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Thank you for your recent review of our hotel this past week. I will address the concerns you mentioned to the entire staff so that these items can be corrected. We appreciate your feedback and will ensure our team is aware of these items and what we have to do to improve your next stay. Once again, thank you for...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree by Hilton Grand Rapids Airport hotel in Michigan is just two miles from Gerald R. Ford International Airport and offers a relaxing environment and retreat within the Grand Rapids, MI area. Arrive in style via the complimentary shuttle from the baggage claim area of the airport, straight to the welcoming hotel lobby. Enjoy easy access to many popular attractions during your stay such as the Frederick Meijer Gardens and the Grand Rapids Art Museum. ... more   less 

Additional Information about DoubleTree By Hilton Grand Rapids Airport

Address: 4747 28th St SE, Grand Rapids, MI 49512-1915 (Formerly Hilton Grand Rapids Airport)
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: €113 - €190 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree By Hilton Grand Rapids Airport 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Hilton Grand Rapids Airport Hotel Grand Rapids
Hilton Hotel Grand Rapids
Grand Rapids Hilton
Hotel Style:
#17 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree By Hilton Grand Rapids Airport staff and other travellers.
8 questions
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Grand Rapids, Michigan
over a year ago
Clinton, Arkansas

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Questions? Get answers from DoubleTree By Hilton Grand Rapids Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a quiet room away from the elevator and vending.”
nashville_dog_lover, 25 May 2017 | Read review
“Ask for a room equipped with a microwave and refrigerator.”
AO-59, 8 May 2017 | Read review
“ask for a room with a quiet heating system”
Markey2, 22 Jan 2017 | Read review
“Closest full service property to the Airport”
robertfj, 13 Jan 2017 | Read review
“run down hotel”
davidmI7127ZZ, 7 Dec 2016 | Read review
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Prices are for 1 room, 2 adults
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