We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Quality Inn

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Quality Inn
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

158 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 158: English reviews
Reviewed 4 weeks ago via mobile

I travel from Canada to Ohio about once a year and love staying here. Easy to find, friendly staff, lovely room, pretty linins , poofy pillows, nice pool, sparkling clean bath room, strong wifi, yummy breakfast, all at reasonable price.

 Report
Helpful?
Thank diane G
Draj T, Guest Relations Manager at Quality Inn, responded to this review

Dear Ms Diane, Greetings from Gaylord. Thank you for taking the time to complete our online survey. It is indeed such a delight to hear such good words of appreciation for all of us here. Your feedback will be shared with our entire team as it also serves as a boost to all of us. We are truly happy that...

Chicago, IL
Reviewed 21 October 2016

On a sold-out weekend, this was the only place available within an hour of Mackinac Island -- at least under $200. My reservation was butchered by a non-English speaking clerk, but the person who checked me in was able to salvage it. The rooms were old but clean enough, with decent amenities, but the shower had mold and mildew literally...

 Report
Helpful?
Thank delGranado
Lake Orion, Michigan
Reviewed 4 October 2016 via mobile

Stayed overnight with my wife. Room was very clean and service was good. Surprisingly good continental breakfast which even included scrambled eggs and sausage. Definitely much better than all the poor reviews. I would stay again.

 Report
Helpful?
1Thank Rob D
Bay City, Michigan
Reviewed 15 September 2016

From what others have said, we must have gotten lucky when we stayed there. Our room was clean and comfortable. The hotel staff was helpful and friendly and at $99 for the night, the hotel was a decent value. It wasn't perfect, but we've stayed in worse. We'd definitely stay there again.

 Report
Helpful?
2Thank Jackie K
Draj T, Front Office Manager at Quality Inn, responded to this review

Dear Jackie K, Thank you for your recent stay and review. We as a hotel are always determined to give our all to make a guests stay beyond satisfactory. I would also like to thank you for your kind words about the staff. We have new and improved staff members and I am so ecstatic that our caring efforts towards...

Reviewed 14 September 2016 via mobile

Stayed at the "Not So Quality Inn", Gaylord MI Aug 1-21 2016 for work. From the moment we checked in to the time we left there were nothing but problems. We reserved over 10 rooms for a group. The manager would not take our individual credit cards at check in which only delayed the process checking out. The hotel itself...

 Report
Helpful?
Thank Art C
Draj T, Front Office Manager at Quality Inn, responded to this review

Dear Art C, Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your concerns on your recent visit. I have shared your feedback with our new staff and managers to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate...

Otsego, Michigan
Reviewed 13 September 2016

The exterior is rundown and looks like the hotel is abandoned. The lobby furniture looks like it came from a grandma's yard sale. The breakfast area chairs are all mismatched and stained. The rooms which are all supposed to be 'remodeled' are not even close to being up to par. The first room we were assigned had two large blood...

 Report
Helpful?
Thank Connie B
Draj T, Front Office Manager at Quality Inn, responded to this review

Dear Connie B, We highly value your feed back from your recent stay with us. I would like to firstly apologize that we did not exceed your expectations on our renovations. Like any business there are always areas in which we can improve. We are in the midst of smoothing our rooms out with improvements. Second, on behalf of our...

Mississauga
Reviewed 13 September 2016

This is a hotel that is hard to access, we kept going in circles to get to the main entrance. Receptionist was quite helpful. Loud noise from guests by the pool. Bathroom was dirty and I told the housekeeping about it, all I got was an excuse. The coffee maker inside the room was full of dust, table and all...

 Report
Helpful?
Thank havensprings
Draj T, Front Office Manager at Quality Inn, responded to this review

Dear havensprings, On behalf of the entire team, I want to apologize for the unpleasant experience that you have had. We appreciate your feedback as it helps aid us in which areas and departments we need to improve on. I would like you to know that I will be raising awareness to this issue, and address the importance of our...

Marquette, Michigan
Reviewed 31 August 2016

This was a quick stop late at night on a business trip. While room was clean and the bed comfortable, the hotel in general needs a serious face-lift. The hotel in general very "worn", my room was definitely worn. Not somewhere I would go back to.

 Report
Helpful?
Thank Wayne D
Draj T, Front Office Manager at Quality Inn, responded to this review

Dear Wayne D, Thank you for your recent feedback. We apologize if we did not exceed your expectations. As a hotel, there is always room for improvement and updating. I can assure you this will be mentioned to our management team as we strive to make each guests individual stay the most exceptional and welcoming. Dear Kevin, Thank you for...

Worden, Illinois
Reviewed 24 August 2016

Would not recommend this hotel to anyone. Room keys don't work, dirty, overpriced, rude desk staff. Hotel manager does not know how to treat customers. She is very rude and disrespectful. I will never stay at that dump again just to be treated like a burden on the staff.

 Report
Helpful?
Thank 0709CP
Draj T, Front Office Manager at Quality Inn, responded to this review

Dear Casey P, I first want to thank you for your review. Feedback is very important when it comes to making sure any business is doing great or needs improvement. Secondly, on behalf of the entire hotel staff, I want to apologize for the actions which had taken place on your stay. There is absolutely no excuse for anyone to...

Rochester
Reviewed 22 August 2016

Room was dark (lights were not bright), carpet was dirty (stained, old, and had plenty of hair), air conditioning barely worked (it kept turning off), bathroom smelled moldy and had rust in the tub. The floor just inside the door and bathroom were updated but the rest of the room was not. The room had a refrigerator and microwave, which...

 Report
Helpful?
Thank LoveTraveling86

70 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (45)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (13)
Viewed
Bathroom (3)
Viewed
Business Centre/Function Rooms (1)
Viewed
Dining (1)
Viewed
Pool/Beach Area (1)
Viewed
Other (21)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (25)
Viewed
Hotel & Grounds (7)
Viewed
Business Centre/Function Rooms (1)
Viewed
Pool/Beach Area (2)
Viewed
Dining (3)
Viewed
Room/Suite (12)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Gaylord hotels
0.8 km away
Baymont Inn & Suites Gaylord
0.5 km away
Hampton Inn Gaylord
Hampton Inn Gaylord
#1 of 13 in Gaylord
413 reviews
0.4 km away
Alpine Lodge
Alpine Lodge
#8 of 13 in Gaylord
229 reviews
Show Prices
Show Prices
Show Prices
0.6 km away
Holiday Inn Express Gaylord
2.1 km away
Otsego Club, Resort and Conference Center
7.7 km away
Treetops Resort
Treetops Resort
#4 of 13 in Gaylord
453 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Meeting Rooms

Additional Information about Quality Inn

Address: 137 West St, Gaylord, MI 49735-1947
Region: United States > Michigan > Otsego County > Gaylord
Price Range: €67 - €95 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 117
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Choice Hotels, Priceline, Odigeo, Travelocity and Expedia so you can book your Quality Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gaylord Quality Inn
Quality Inn Gaylord
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Quality Inn staff and other travellers.
2 questions
Ask a question
Questions? Get answers from Quality Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“not sure which side is quieter or cleaner.”
 of 5 bubbles havensprings, 12 Sep 2016 | Read review
“Ask for away from the indoor pool, the chlorine smell is overpowering!”
 of 5 bubbles georgiapeach08, 29 Jul 2016 | Read review
“under renovation keep that in mind”
 of 5 bubbles lsines2015, 8 Dec 2015 | Read review
“Don't go here.”
 of 5 bubbles 996henryr, 28 Aug 2015 | Read review
“Go to a family owned motel.”
 of 5 bubbles Sue14SaultSte_Marie, 25 Jul 2015 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay