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The Westin Detroit Metropolitan Airport

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The Westin Detroit Metropolitan Airport
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1,357 Reviews from our TripAdvisor Community

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Showing 1,314: English reviews
Boulder, Colorado
Reviewed 4 weeks ago

No complaints - it was beautiful for a late arriving flight and an appointment in Ann Arbor in the morning. Everything was easy and convenient. I knew it would be expensive for the night but well worth the convenience. Staff was excellent!

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Thank colorado4ever
Vancouver, Canada
Reviewed 22 March 2017 via mobile

The hotel is attached to the McNamara airport terminal in Detroit and offers shuttle services between both terminals. Though they may not be many restaurants outside of the airport to visit with much ease, there are a host of restaurants in the McNamara terminal that the hotel has private security access to allow you to visit. Furthermore, the hotel offers...

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Thank Paul B
Platteville, Wisconsin
Reviewed 21 March 2017 via mobile

Stayed here one night on business. I came from another airport and when I walked in from the DTW terminal, it was like walking in to an oasis. So quiet and lovely. The staff were extremely kind and helpful. My room was clean, well furnished and comfortable. I ordered room service, which was propmt and tasty. I also grabbed a...

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Thank LivelyLaura
Reviewed 8 March 2017

As a very frequent guest of the Detroit Westin I am very familiar with all it has to offer. It is well located, the front reception staff is absolutely fabulous and quick to move you through check-in. Be sure to ask for an exterior room as the interior rooms are small, dark, and look into an atrium and other peoples...

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1Thank Kerri B
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Kerri, Thank you for your ongoing loyalty and for taking a moment to provide such valuable feedback. Certainly thrilled to hear of your positive experience with our Valet operation and Club Lounge, of which we're very proud of the team. Please know we will continue to invest in and understand areas to improve in our engagement and experience within...

Ontario
Reviewed 6 March 2017 via mobile

Stayed here with my family of four for an early next morning flight. Booked online through their website which was really easy. Used the valet parking which is a little crowded with only a small space to park in front of the entrance but the valet was quick and efficient, helped with my bags , and had my vehicle taken...

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1Thank Ihave2muchfun
Reviewed 4 March 2017

I was in Detroit for a week for official work and stayed at the DTW hotel. The best part of DTW is that it is connected to the airport and the bus service between terminals to get you to DTW is pretty awesome. The stay is super comfortable with very beautiful hotel set up. The room service, restaurant service are...

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Thank Somesh S
Hamilton Parish, Bermuda
Reviewed 27 February 2017 via mobile

The positives were the location, Dinner at Reflections, and awesome service from Julie in the restaurant. Unfortunately we were placed next a Staff Room. People were in and out of this room through the night, and at one point, there was a staff member outside our door, speaking on a walkie talkie. The whole reason we stayed here was due...

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Thank Marlyn K
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, Thank you for choosing us and taking the time to provide this valuable feedback. Thrilled that you were able to experience our restaurant and the wonderful service our team and specifically Julie can provide. We pride ourselves on a tranquil, renewing environment and I truly apologize that in this case we did not execute on your behalf. I...

Reviewed 27 February 2017

I've been coming here every quarter for the last seven years. It seems the hotel is getting tired and service continues to slide. I'm sure if this property was offsite and they had more competition they would have fixed the many complaints people have had. Last week upon check-in I asked for a fan. "Yes, it will be brought right...

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1Thank Gregory C
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, Thank you for your continued loyalty and taking a moment to provide this valuable feedback. I'm certainly disappointed to understand your experience with us went against the experience we consistently provide and truly apologize for any inconvenience. Please know, we are checking this specific room, as we heat and cool our property with as up to date and...

Jackson, Mississippi
Reviewed 25 February 2017 via mobile

This was my first time staying at a hotel that is connected to an airport. I had a view of airplanes at gates! I was concerned about noise being that close but I didn't hear a thing. The room was modern. It was really nice but I was there for such a short time so I didn't get to enjoy...

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Thank JacksonJaye
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, Tank you for choosing our property and allowing us to serve you. We truly appreciate your feedback, as it will only assist us in our efforts to improve. I certainly apologize for the opportunity you experienced with your initial room and please know we continue to review our processes to understand how that might have occurred. I'm glad...

Parkland, FL
Reviewed 21 February 2017

We unexpectedly had to stay at the Detroit Airport from 10pm-7:30am. We wanted to sleep and shower, so we booked this very reasonably priced room at the Westin. Wow, we were surprised! The room size and appointments were fabulous! We just came from New York and had been staying in a 5-star hotel for 5 days, so we were preparing...

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Thank Lynn F
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, Thank you for taking a moment to provide your feedback and we truly appreciate having you with us. So glad to hear that you were able to experience the incredible convenience, style and overall experience within the hotel and direct access into the terminal. Certainly sorry to hear that we did not exceed with Room Service and please...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Detroit Metropolitan Airport, located in the new world-class McNamara Terminal, offers a private security entrance, latest technology and Detroit's most stylish & comfortable surroundings. ... more   less 

Additional Information about The Westin Detroit Metropolitan Airport

Address: 2501 Worldgateway Place, Detroit, MI 48242
Region: United States > Michigan > Detroit
Price Range: €173 - €397 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Detroit Metropolitan Airport 4*
Number of rooms: 414
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Also Known As:
The Westin Detroit Metropolitan Airport Hotel Detroit
Westin Detroit Metropolitan Airport
Detroit Westin
Hotel Style:
#1 Green Hotel in Detroit
#2 Luxury Hotel in Detroit
#2 Family Hotel in Detroit
#3 Romantic Hotel in Detroit
#3 Business Hotel in Detroit
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Detroit Metropolitan Airport staff and other travellers.
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Questions? Get answers from The Westin Detroit Metropolitan Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It seemed all the rooms are quiet. There are a lot of high floor numbers.”
43slb, 11 Apr 2017 | Read review
“Inside rooms were quiet.”
KC3766, 4 Apr 2017 | Read review
“Select an exterior room that is tarmac facing. Avoid the interior room!”
979kerrib, 8 Mar 2017 | Read review
“Prefer to take he airport facing rooms at the back of the hotel. They have a better view.”
someshs931, 4 Mar 2017 | Read review
“Get a room facing the runway.”
DianeL272, 28 Feb 2017 | Read review
5 of 5