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Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel

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Traveller (19)
Room & Suite (14)
Dining (10)

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About

#6 of 7 hotels in Brighton
Location
Cleanliness
Service
Value
When you stay at our Holiday Inn Express & Suites Brighton South - US 23 hotel, downtown Brighton is just minutes away. Explore the city and discover fabulous shopping, dining, and entertainment. Getting here is fast and convenient, too! The hotel is centrally located between Detroit, Ann Arbor, Flint and Lansing, and we are just off US-23. Leisure guests are glad that Green Oak Village Place Mall is just a half-mile from our property. Hotel guests also enjoy visiting Huron Meadows Metropark, which has a variety of recreational activities to keep the family busy all day. A number of great restaurants, such as Olive Garden, TGI Fridays, Buffalo Wild Wings, and Salsaritas are close to our hotel. Coming to Brighton, MI on business? Holiday Inn Express & Suites Brighton South - US 23 hotel offers a business center with copy and print services. Additionally, free high-speed internet access is available throughout our hotel, allowing you to stay in touch with the office easily.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Bar / lounge
Breakfast available
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Safe
Refrigerator
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
2.5 of 5 stars
HOTEL STYLE
Family
Business
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

6910 Whitmore Lake Road, Brighton, MI 48116-8551
Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel
49Reviews0Q+A8Room tips

Reviews
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Pat M wrote a review Jan 2024
1 contribution
Rented three rooms for family and all settled in to watch the big Lions game on TV and ... nothing works. I called front desk and only then they decide to tell me that TV's haven't worked for three days. Waited and waited for manager Kevin to show up and finally gave up and left. I called later that day and he tells me he can't do anything for me. Also, no milk and the waffle maker is broken at breakfast. Save your aggravation and skip this place and their uninterested manager.
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Date of stay: January 2024
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Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel
Responded 30 Jan 2024
Hello Pat M, Thank you for your stay at the Holiday Inn Express & Suites Brighton South - US 23, Michigan. We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last. I have also sent you a private message regarding your experience. I hope you stay with us again! Best regards, Clayton G. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mack2424 wrote a review Jun 2023
Huntington, West Virginia276 contributions121 helpful votes
Hotel's Favourite
we stopped on our way to Mackinac island and this place was amazing . Super clean with great staff and good breakfast . Bed was very comfortable and price was good . We will definitely stay again if we are in the are . One of the best expresses we have stayed in
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jeannie C wrote a review Dec 2023
Manton, Michigan217 contributions65 helpful votes
+1
If you're looking for easy access to the expressway, shopping, and beautiful downtown not far away, this is a great lodging option. A newer hotel, the entire premises was clean and appealing to the eye. Located on a street that leads behind Target, Home Depot, Chilis, and IHOP with a side street near the hotel that leads out to another corridor and a traffic light near Meijer. Downtown offered quaint shopping and beautiful holiday lighting. There is also a back way to access Kohl's and Costco (to avoid the crazy round-abouts). Complimentary parking in the front, side, and back accessible with a card, elevators and pool are near the back side of hotel. Our room has a king size bed, roomy walk in shower with the vanity mirror well lit, a mini fridge, microwave, k-cup coffee maker, ironing board and iron, bench for luggage, mounted TV w remote (even had sleep timer) and HBO, desk and chaise lounge. The continental breakfast included the usual light fair including oatmeal and toppings, yogurt, fruit, scrambled eggs, sausage links and patties, cold cereal, and a nifty pancake maker than resembles the old Easy Bake Oven. We stayed two nights and received housekeeping services including bed remade, fresh towels and cleaned bathroom. The bed was firm w a euro top and comfy pillows and bedding. No suggestions to management as everything was as it should be.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Poorotis D wrote a review Oct 2023
Washington DC, District of Columbia39 contributions6 helpful votes
Absolutely the worst as IHG quickly becoming motel 6. Absolutely bizarre. IHG member since 2000 and over the last 4 years these properties run very poorly with no standard. Booked a reservation only to be told they could not check me in due to a system error. He wanted my confirmation number so he could cancel my reservation so I wouldn't be charged the cancelation fee. WHAT!!!!! Your error my problem. Bon Voy
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Date of stay: October 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel
Responded 1 Nov 2023
Hi Poorotis D, We appreciate you choosing the Holiday Inn Express And Suites Brighton South - Us 23 for your leisure stay. We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again. I have sent you a private message to discuss this further. I hope we'll remain your dependable choice, as we promise to make your stay more memorable and exciting. Yours in hospitality, Melissa P Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Annie S wrote a review Jul 2023
2 contributions
The Holiday Inn Express & Suites located at 6910 Whitmore Lake Road Brighton, MI, 48116. Please beware the manager (Kevin A.) at this hotel he does not take accountability for his actions and does not care about his customers. I have been an IHG rewards member since 1998 and I have never experienced a situation like the one I encountered last night. I booked a room through my IHG app and received a confirmation number. After my 3 hour drive, I arrived at the hotel to be told, they we sorry they did not have a room for me because of their 3rd party bookings. The clerk stated, he was sorry and that he knew this was going to happen because it always happens when he works and he was hoping the rest of the people wouldn’t show up. I explained I always show up and if something happens and I can’t make it, I would call. Which is what this young man should have done when he realized the hotel was overbooked, but instead he did nothing except inconvenience people and waste their time. This clerk knew well in advance that he didn’t have enough rooms. In fact there was a surgeon who tried to check in before me, (trying to get some sleep before her 7 surgeries the next day) and she was also displaced. This hotel is a joke! I will never book there again. I have lost my confidence in IHG, I travel often and when I book a room it’s because I will need a place to stay. Please take my advice and do not support Kevin A. at the Holiday Inn Express Brighten, MI - South. The temporary resolution: Only after asking did they make arrangements with another hotel. A hotel that was along my original path. So I was forced to back track, if I wanted a place to stay. Get this, when I arrived at the sister property in Brighten, they tried to charge me an additional $60. I had a fir and called the previous hotel. The clerk explained how to adjust the rate. I was not offer anything for this inconvenience! I asked the clerk to have the hotel manager (Kevin A) give me a call the next morning. When I hadn’t heard from him at 3:30pm, I called the hotel. He let me know he got the message but he was busy all day and didn’t get around to calling me. I was perplexed at his answer. He did not apologize but in fact said the incident was not his fault it was Expedia’s fault and there was NOTHING he could do for me. I said, “sir, you could have picked up the phone and, at the very least, offered me an apology.” He said, why would I apologize it wasn’t my fault! I beg to differ, you and your staff knew well in advance, of my arrival, that you did not have a room for me and you didn’t pick up the phone to let me know. I told Kevin A. he owe’s me something for wasting my time. He said, I can’t give you anything. So guess what, I can give him something….. a review on every platform that will make people think twice about staying at HIE Brighten, MI south hotel. I feel badly for the staff who have to work with this clown! Please drive an extra 10 minutes to give another hotel your money! I did call IHG, they apologized and offered me 7,000 points for the inconvenience, That was also a joke. We did settle on 12,0000 points but really try to make your customers feel valued. Unfortunately, this experience will taint my future stays with IHG properties. I need security and confidence that when I book a room one will be waiting for me.
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Date of stay: July 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel
Responded 11 Aug 2023
Hi Annie S, Thanks for your review and staying with the Holiday Inn Express and Suites Brighton South-US 23. We appreciate you as an IHG One Rewards member and value your business with us. I have shared your comments with the hotel management and sent you a private message with additional details. Again, thanks for staying with us. We value your input and would love to make it up to you. Sincerely, Connie D Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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FlaNat wrote a review Jul 2023
North Port, Florida28 contributions21 helpful votes
Overall, a pleasant stay over a pre-holiday weekend and I would return for a future visit, even if this is not my favorite hotel brand. Decor appears to be competitive with boutique hotels along the lines of a Hilton. We stayed 2 nights under 2 different reservations, both rooms were clean and minimalistic in feel. The hotel is in Brighton but location off US 23 serves Whitmore Lake, Michigan. Tip: if you are wary of getting off the freeway at Lee Rd./exit 58 due to the 3 roundabouts at the overpass (whatever idiot designed that at an area near a resort area with weary travelers should have been fired), take exit 55/Silver Lake Road and drive up from the south along the access road instead. Amenities: - We arrived in a moderate rainstorm and the television only worked for a few minutes before it went out for the night. The television suggested calling the front desk if we had any issues and the reception clerk was very responsive, going to our room to reboot the connection, but to no avail. - The Wi-Fi worked no problem throughout the whole storm so we watched television programming that way. - Good-size refrigerator for a hotel, also had a microwave. - The fitness room had basic machines and no water dispenser. The elliptical was good but its television was out due to the storm, same as in the room. - The small indoor pool was nice after 9 p.m. when the large group of children left. The pool itself was lit by an alternating rainbow of colors, was only about 5’6” deep, and had a lane for swimming. There were a few lounge chairs and tables at one end of the room, a shower at the other, and a large bathroom. - No ice machine on the 1st floor, had to go to the 2nd floor elevator area to use that one (not a big deal once they told me where it was at). - The room door from the corridor has a brush strip along the bottom to keep the light out, but the corridor sound made its way through. The Comfort Inn/Sleep Inn walls/doors (competing hotel brands) do a better sound-proofing job. - Shower only in our 1st floor room first night, shower/tub combo next night on the 3rd floor. Water-saving shower head was okay for basic showering but I had to use the sink in both rooms to rinse the shampoo out of my hair, and I use a diluted shampoo that is easily rinsed out in a normal shower. - All hotel soap/shampoo was Dove moisturizing liquid soap/shampoo in large dispensers locked in place. I know other hotel brands say large dispensers are good for the environment, etc., but I hate all the liquid moisturizing soaps/shampoos and prefer good ole bar soap and my own shampoo. Fortunately, I had a partially-used bar of soap from another hotel and my own shampoo. Water was warm enough. - The hot breakfast included in your stay is one reason to stay here. They had cheese omelettes, egg white veggie omelettes, link sausage, turkey sausage, make your own pancakes, cold and hot cereal, hard-boiled eggs, several flavors of Greek yogurt, fruit, and a few items I’m forgetting, plus coffee, tea, juices, and milk. On the first morning, dh went down first and had the cheese omelette and sausage links; by the time I was ready to eat 15 minutes later, all I found was egg white veggie omelettes (okay), turkey sausage (did not try), hard-boiled eggs (ate these for protein, they were fine), Greek yogurt (surprisingly good), cereal (Frosted Flakes with milk was a nice contrast), and fruit that I did not try. The second morning, we were in a hurry to make an early flight so we ate early and I tried the cheese omelette and sausage just to get something in me in a hurry. They were okay but honestly, that Greek yogurt on the first morning had the most flavor. - Staff was friendly and attentive overall but perhaps understaffed.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Easiest ride to hotel: Take exit 55/Silver Lake Road and drive up from the south.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jamie watss wrote a review Oct 2022
1 contribution
Staff is polite and professional. Super clean room and lavatory. , Housekeeping Executive is one hard working woman super professional and very polite! Breakfast is ok could be a better selection…but all in all GREAT STAY! Highly recommend!
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Dale T wrote a review Sept 2022
Brighton, Michigan148 contributions39 helpful votes
I'm writing this well after the fact, but want to address some of the poor reviews that have been posted. Granted, I have not been back since Oct. of 2021, but then they were first rate! I had a very stressful situation arise and needed a room for two nights and was accommodated very well by the staff at the Brighton South -US 23 location. My situation even got a bit worse and the GM, stepped up and helped me immensely! She was friendly and understanding and helped me out of a tight jam. I can't fully express how much her help meant to me; she was a lifesaver! I had stayed here once before due to a power outage at home and they were very accommodating then, too. The rooms are nice, the hotel is very clean and presentable as are the grounds. The breakfasts are first rate! This stay I needed a few things at check-in, and the night clerk was also very helpful and friendly, I wish I had made note of her name; she deserves thanks, too. There is a great variety of food in the "store" in case you need it (I did). I can't say enough good about this hotel and the people who run it, especially Laura Jackson. I would recommend it to anyone needing a nice, clean and comfortable room.
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Date of stay: October 2021
Value
Cleanliness
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Room Tip: If they are available, get a room away from the freeway.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Christine B wrote a review Aug 2022
Chillicothe, Ohio47 contributions18 helpful votes
I'm done with the IHG Brand! Arrived to frustrated staff after 6 pm. They gave me a room I had reserved and when I opened the door, the room was totally trashed. Took them another 30 mins to find any clean room, even much smaller than my originally reserved room. They apologized and stated they only had 2 housekeepers left on staff. Observed the manager and the other front desk staff folding towels. My reassigned room appeared to have clean sheets that were clearly hastily placed on the bed. There were horrible stains on the chair and carpet. Bathroom barely clean. I only sat on the bed. Left immediately the next AM and did not stay for second night as planned. It took a call to management before they would correct my bill. Hilton and Marriott from new on.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel
Responded 19 Oct 2022
Hi Christine B, We are grateful that you gave us the chance to host you and that you took the time to write a review for us! We make every effort to ensure that our guests have a good time and are comfortable during their stay. I'm sorry we missed the mark on this occasion. To avoid a repeat of this situation, I went ahead and informed hotel management of your concerns for immediate action. I also sent you a private message to follow up and obtain more details. I hope you will consider staying with us again when you travel back to the area! Best, Jonathan A Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kcianfichi wrote a review Jul 2022
Chicago, Illinois4 contributions3 helpful votes
I have never in all my years of traveling, seen such a poorly run hotel. After driving 10 hours we arrived at 10:30 pm with our dogs. We found this hotel online on Travelocity, filtered for pets, and this property came up. So we called Reservations, asked about pet policy to confirm, and we were told the hotel accepts pets. Well, they don’t. We had to wait an hour while they called their manager, who never answered his phone. Meanwhile, the two women working the front desk were not empowered to make a decision. They also refused to give us a refund. We are senior citizens on a fixed income and a tight budget for this trip. Consequently, we are sleeping in our car at a truck stop. What a rotten experience. Just rotten. Poor, poor management. Perhaps you should hire a night manager or empower someone else to make decisions.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
€103 - €135 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMichiganBrighton
NUMBER OF ROOMS
106
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HOLIDAY INN EXPRESS & SUITES BRIGHTON SOUTH - US 23, AN IHG HOTEL - UPDATED 2024 Reviews & Price Comparison (MI) - Tripadvisor

Frequently Asked Questions about Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel?
Nearby attractions include Kohl's (0.5 km), T.J.Maxx (0.8 km), and JCPenney (0.8 km).
What are some of the property amenities at Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel?
Conveniently located restaurants include Olive Garden Italian Kitchen, Joe Kools, and Salsarita's Fresh Mexican Grill.
Are there opportunities to exercise at Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Is Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.