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Best Western of Birch Run/Frankenmuth

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Traveller (60)
Room & Suite (39)
Dining (6)
Ratings and reviews
  • Excellent35%
  • Very good28%
  • Average18%
  • Poor12%
  • Terrible7%
Travellers talk about
“fireside lounge”(18 reviews)
“free drinks”(16 reviews)
“waffle bar”(16 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
Fitness centre
Pets Allowed
Wheelchair Access
Business Centre
Laundry Service
2 Star Hotel
Offers from Best Western of Birch Run/Frankenmuth
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Location and contact
9087 Birch Run Rd, Birch Run, MI 48415-9747
Hotel website
31.8 km to Bishop Airport
13 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (977)
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973 results
Traveller rating
323
281
176
120
73
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LanguageEnglish
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323
281
176
120
73
Show reviews that mention
All reviewsfireside loungefree drinkswaffle barwafflesroom was cleangreat valuestaff was very friendlypool and hot tubwould stay againchristmas storesausagenice stayoutlet mallmini fridgedowntown frankenmuthshopping tripshort drive
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1 - 5 of 973 reviews
Reviewed yesterday

Little worried when arrived and looked like the interior was unkept. Come to find out they were painting. Room was very nice . - nothing fancy but nice. Great beds!! The evening clerk was exceptional. Very engaging and helpful. Interior hallways difficult to navigate for...More

Thank dond7
Hotel's Favourite
Reviewed 15 March 2018

We have stayed here annually for the past 6 or 7 years. We always enjoy our stay, so close to everything and just off the Hwy 75.it is right neat Birch Run and only 10 minutes from downtown Frankenmuth. Happy hour is always a favorite...More

Review collected in partnership with Best Western
1  Thank Brocketts
Response from BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/FrankenmuthResponded 16 March 2018

Thank you so much for you review! We are so happy to hear we have provided you with excellent customer service! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you...More

Reviewed 3 weeks ago

We chose this hotel because it had good reviews. The outside presentation of the hotel is ok but they have recently been renovating inside and it was clean and comfortable. The rates were awesome, and included a happy hour (1 free drink per person), free...More

Thank wazhiz
Response from BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/FrankenmuthResponded 2 weeks ago

We are so happy to hear you enjoyed your recent stay with us! We value your feedback and look forward to having you stay with us again soon! Thanks, Jenna Dhanjal Customer Service Supervisor

Reviewed 3 weeks ago via mobile

Stay away from this hotel. Its quality is inconsistent. I have stayed at this hotel many times over the past few years. It’s been slowly getting worse and worse when it comes to customer service, and now it’s reached an all-time low. It’s never been...More

Thank Skye9988
Response from BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/FrankenmuthResponded 3 weeks ago

We would like to apologize for all the inconveniences this stay had caused for you. We strive our best to ensure each guest enjoys their stay. In the future however, please do not hesitate to contact the front desk as we are always willing to...More

Reviewed 13 June 2018

The hotel staff was not friendly. The hallways had carpet missing and old with stains. The room had a mold smell and the a/c didn't work. There was hair on the floor and in the shower in the bathroom. I will never stay here again...More

Review collected in partnership with Best Western
2  Thank rockinpsycho13
Response from BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/FrankenmuthResponded 5 weeks ago

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We have recently split into two properties that are both identified as Best Western. Our main building is the newly renovated Best Western Plus and our exterior entrance rooms...More

View more reviews
About
Hotel class
Contact Information
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
107
Price range
US$74 - US$167 (Based on Average Rates for a Standard Room)
Also Known As
Best Western Of Birch Run / Frankenmuth Hotel Birch Run
,
Best Western Birch Run
,
Birch Run Best Western
Location
United States > Michigan > Birch Run
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Free Parking
Breakfast included
Room Service
Business Centre with Internet Access
Conference Facilities
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Beachfront
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
107
Price range
US$74 - US$167 (Based on Average Rates for a Standard Room)
Also Known As
Best Western Of Birch Run / Frankenmuth Hotel Birch Run
,
Best Western Birch Run
,
Birch Run Best Western
Location
United States > Michigan > Birch Run
Hotel class
Contact Information
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
107
Price range
US$74 - US$167 (Based on Average Rates for a Standard Room)
Also Known As
Best Western Of Birch Run / Frankenmuth Hotel Birch Run
,
Best Western Birch Run
,
Birch Run Best Western
Location
United States > Michigan > Birch Run
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Traveller (60)
Room & Suite (39)
Dining (6)
Pool & Beach (5)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
F6465UJdianac
6 March 2018|
AnswerShow all 6 answers
Response from SharonG123 | Reviewed this property |
yes, there is an elevator to the 2nd floor. It is located in the lobby.
1
Vote
David K
23 September 2017|
Answer
Response from KathyMommo | Reviewed this property |
Nope, it was just an odd thing not to offer travel packs of pain medicine. It was a dirty hotel. There were some bugs in the room. This hotel offers a bar which was a joke. The breakfast that was included was gross. I could... More
-1
Votes
harlin_99
30 September 2016|
AnswerShow all 9 answers
Response from Aaron J | Reviewed this property |
I would go back and stay even with other hotels available the staff was nice you just had to be reasonable with your expectations
1
Vote
Room Tips
"Our room was above the reception area and it was quite large; the sound of the traffic was not over whelming"
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"Back rooms opposite the registration would be quieter and closer to the breakfast/office/bar"
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"Courtyard rooms allow you to enjoy a seat and table outdoors. Book early for Christmas shopping. This hotel..."
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"I really like the courtyard rooms"
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