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Country Inn & Suites By Carlson, Big Rapids

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Country Inn & Suites By Carlson, Big Rapids
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295 Reviews from our TripAdvisor Community

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Showing 295: English reviews
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Owosso, Michigan
Reviewed yesterday NEW

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank kurtg65
Reviewed 5 days ago NEW

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank sallyl939
Pam L, General Manager at Country Inn & Suites By Carlson, Big Rapids, responded to this review

Midland, United States
Reviewed 6 days ago NEW

Staff was not customer oriented. I reported damage found in room upon arrival, staff accused me of having been responsible for the damage I found upon arrive. Hot tub was way too hot, when we and other guests reported the problem, nothing was done to correct the issue. Later, we were told the the overheated hot tub was an ongoing...

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Pam L, General Manager at Country Inn & Suites By Carlson, Big Rapids, responded to this review

My staff appreciate it when people report that something is wrong with a room and unless the problem was caused by some overt negative action, we wouldn't expect our customers to pay for the problem either. As I've already responded to on a different site, the problem Saturday night, and I acknowledge there was a problem, was because I didn't...

Saranac
Reviewed 1 week ago

We come up to Big Rapids to compete in the Ferris State University Spaghetti Bridge Competition every year. We stay at the Country Inns & Suites because they let us use the lobby to practice, and are vary accommodating on anything we need. Plus they have an excellent hot breakfast for High School Boys to select from (more than we...

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Thank Mike J
Pam L, General Manager at Country Inn & Suites By Carlson, Big Rapids, responded to this review

We love having your competition with us! When I worked the front desk I got to see a lot of the creations although I understand now you do the building mostly at Ferris. These "sculptures" are so neat everyone should see them at least once. I am glad that our breakfast pleased your high school students and I suspect they...

Garden City, Michigan
Reviewed 2 weeks ago

Overall the hotel looked nice with its decor. Found that the rooms were not clean. Carpet needed vacuuming. Whiskers in the sink. Hair on the towels. Since these were obvious problems dont even want to think about how filthy the bed comforters and blankets must have been

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Thank H6698UOwilliame
Pam L, General Manager at Country Inn & Suites By Carlson, Big Rapids, responded to this review

I am very sorry you encountered a dirty room here. Whenever that happens, whether it's here or any other hotel, notify the desk immediately. In our hotel we either move the guest or we will have someone come and clean the room to your satisfaction. This is also important so the desk staff can see for themselves what you walked...

Reviewed 3 weeks ago

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Jennifer S
Pam L, General Manager at Country Inn & Suites By Carlson, Big Rapids, responded to this review

Bradenton, Florida
Reviewed 14 February 2017 via mobile

Totally awesome. Comfy beds and hot breakfast!!! The staff was very nice, warm and friendly. Landscape well manicured, lobby clean and well kept, dining area clean and modern. Gym and pool maintained.

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Thank Meeeh1
Pam L, General Manager at Country Inn & Suites By Carlson, Big Rapids, responded to this review

Thank-you for such a kind review on Trip Advisor. I am so glad that we made you comfortable. I know I love our beds, too although I never get to really enjoy them. When I buy a new mattress for myself it will be just like the ones we have here. I am also glad you enjoyed breakfast and got...

Reviewed 13 February 2017

I was in town to take a class at Galloup school of Guitar building and repair. Great breakfast, comfortable room. TVs are a little out dated. otherwise clean and well maintained.Easy check in and check out. In room coffee wasn't replenished. Will stay again.

Review collected in partnership with Country Inns & Suites By Carlson
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Thank J6265DYleem
Pam L, General Manager at Country Inn & Suites By Carlson, Big Rapids, responded to this review

Thank-you for writing a very nice review on Trip Advisor. I am glad you had a good stay and that you enjoyed breakfast, too. I am sorry that coffee wasn't replenished and I already addressed that with the housekeeping staff. We normally take care of things like that and I am sorry we missed it with you. If anything like...

Big Rapids, Michigan
Reviewed 9 February 2017

We had a house fire and stayed here. I was double charged, and had to fight with them to get my money back. It took well over a week to get my money back. If i had to do it all over again i would have just went down the road to the Holiday inn

Review collected in partnership with Country Inns & Suites By Carlson
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Thank U4161SGmichaelf
Pam L, General Manager at Country Inn & Suites By Carlson, Big Rapids, responded to this review

Dear Sir, My staff did everything they could do to help you and your family when you had the tragedy. We discounted three rooms for you and we even gave you the discount retroactively to the first night you stayed. We allowed your three rooms to stay even before you paid for the subsequent night. Yes, we authorized the card...

Muskegon, Michigan
Reviewed 6 February 2017

Nice for people traveling with pets. Not so Nice for travelers with no pets. Dog barking all the time in room nearby. Would expect staff to ask guests with pets to keep quiet or ask to leave. Breakfast was ok, breakfast staff was very friendly.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Country Inn & Suites By Carlson, Big Rapids

Address: 15344 Waldron Way, Big Rapids, MI 49307-8723
Region: United States > Michigan > Mecosta County > Big Rapids
Price Range: €86 - €139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Big Rapids 3*
Number of rooms: 63
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Also Known As:
Country Inn Big Rapids
Big Rapids Country Inn
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Big Rapids staff and other travellers.
3 questions
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Grand Ledge, Michigan
7 months ago
Pennsylvania
over a year ago
Onsted, Michigan

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Questions? Get answers from Country Inn & Suites By Carlson, Big Rapids staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a suite on the 3rd floor. Very well designed floor plan.”
 of 5 bubbles kellysT1775NS, 28 Dec 2016 | Read review
“Ask for a room facing the back on a upper floor. There is parking in back so you can see your vehicle from your room.”
 of 5 bubbles USA66, 16 Oct 2016 | Read review
“I would recommend this hotel”
 of 5 bubbles 1355, 25 Apr 2016 | Read review
“pool is on ground floor so traffic is heavier; odd number rooms face a field and even numbered rooms are on the front of the hotel”
 of 5 bubbles moxieParisFrance, 2 Jan 2016 | Read review
“The suites are huge! Refrigerator, microwave, two flat screens!”
 of 5 bubbles 788kathleenk, 5 Aug 2015 | Read review
5 of 5