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The Orchards Hotel

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The Orchards Hotel
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438 Reviews from our TripAdvisor Community

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Showing 428: English reviews
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Concord, Massachusetts
Reviewed 1 week ago

I write this with mixed feelings. The people and service were pretty good - front desk was extremely pleasant and eager to help, and the restaurant was also very pleasant with very sincere waitstaff. The building itself, however, is neglected. My first night was marked with a frozen room and snow inside the room. Turns out that two of the...

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Helpful?
Thank DavidM2013
Steven O, General Manager at The Orchards Hotel, responded to this review

Thank you for taking the time to share your most recent experience with us. We appreciate the time you took to do so. The information we receive from guests like yourself is invaluable. I happy to hear you enjoyed certain aspects of your experience but am equally disappointed that we did not meet all of your expectations. I will be...

South Carolina
Reviewed 3 weeks ago

We were so impressed with the size of the rooms. There was an entry way, large bathroom with tub and separate shower. Huge elegant bedroom with not only a sitting area, but sofa as well. Great sleeping. The restaurant connected to the hotel was also great. Definitely a place to stay.

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Helpful?
Thank carolinacouple_10
Steven O, General Manager at The Orchards Hotel, responded to this review

Thank you for taking the time to share your most recent experience with us. We appreciate the time you took to do so. The information we receive from guests like yourself is invaluable. I pleased to hear you enjoyed your visit and our restaurant. We are very grateful to have such large and spacious rooms that are very comfortable. We...

Westchester County, New York
Reviewed 5 weeks ago

The hotel was comfortable and the staff was helpful. We were made to feel welcome. Our room was ready for us with the covers turned down and a tasty snack. Complimentary water was provided and the ice bucket was full. The gas fire in the room was a nice plus. The bed was comfortable. All in all a nice experience.

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Helpful?
Thank Patricia M
Steven O, General Manager at The Orchards Hotel, responded to this review

Thank you for taking the time to share your most recent experience with us. We appreciate the time you took to do so. The information we receive from guests like yourself is invaluable. I will share your kind words with the entire team. I know they will appreciated them. During the winter our fireplace rooms are the first to sell....

NYC
Reviewed 16 January 2017

Glad we chose the Orchards from the options in and around Williamstown and would likely stay again if in the area. Staff are uniformly smiling and helpful--they deserve a very high rating. Housekeeping was great and turndown service with cookies was appreciated along with bottles of water. Tea is available for free all day in the reception area. When opened...

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Helpful?
Thank kyle10014
Steven O, General Manager at The Orchards Hotel, responded to this review

Thank you for taking the time to share your most recent experience with us. We appreciate the time you took to do so. The information we receive from guests like yourself is invaluable. I happy to hear you enjoyed your experience and would stay with us again. Thank you for bringing the areas that we did not meet your expectations...

Clinton, NY
Reviewed 3 January 2017

Just stayed there overnight after a day at MASS MoCA. First, got a super cheap rate through Priceline. But would have been v. pleased even if we hadn't. It's a dated/faded aesthetic but that is part of its charm! The room and bathroom were clean, great shower pressure, if the bathtub shower itself, yes, showed some wear. Big rooms, colonial...

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Helpful?
Thank KHD5
Steven O, General Manager at The Orchards Hotel, responded to this review

Thank you for taking the time to share your most recent experience with us. We appreciate the time you took to do so. The information we receive from guests like yourself is invaluable. I happy to hear that you enjoyed your experience and would stay with us again. We are thankful to have such a wonderful staff at the Orchards....

Singapore, Singapore
Reviewed 14 December 2016

My daughter attended an event at the Williams ice hockey rink, which was less than two miles away. The staff was very friendly and helpful, the room was lovely and spacious. The bed was SO comfortable, I got a great night of sleep. I would definitely stay here again and/or recommend this to others. Two things could be improved on...

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Helpful?
1Thank bodkinvanhorn
Steven O, General Manager at The Orchards Hotel, responded to this review

Thank you for taking the time to share your most recent experience with us. We appreciate the time you took to do so. The information we receive from guests like yourself is invaluable. I’m pleased to hear you enjoyed your visit with us. I will be certain to share your comments with the staff. I know they will appreciate it....

Cranston, Rhode Island
Reviewed 8 December 2016

The hotel is very comfortable and some details make it the place to stay in the area. The afternoon tea was a refreshing treat as are the games and puzzles available to play near the large fireplace in the common area. Make sure to try one of the Stave Puzzles available from the front desk! Several museums, ample natural beauty,...

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Helpful?
Thank Largenoggin69
Steven O, General Manager at The Orchards Hotel, responded to this review

Thank you for taking the time to share your most recent experience with us. We appreciate the time you took to do so. The information we receive from guests like yourself is invaluable. I’m pleased to hear you enjoyed your visit with us. We do offer complimentary afternoon tea for our guests in our living room and often we will...

Hartford, Connecticut
Reviewed 25 November 2016

This is a first rate hotel, almost certainly the premier lodging in the area. The rooms are large, clean and comfortable. We got an excellent night's sleep. As it was the long holiday weekend, the staff was a little overworked, but everyone was invariably pleasant and anxious to help. Rooms and bathrooms are large. Good internet service. Convenient drive to...

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Helpful?
Thank TomM1951
Steven O, General Manager at The Orchards Hotel, responded to this review

Thank you for taking the time to share your most recent experience with us. We appreciate the time you took to do so. The information we receive from guests like yourself is invaluable. I’m pleased to hear you enjoyed your visit with us. I will be certain to share your comments with the staff. I know they will appreciate it...

Boston, Massachusetts
Reviewed 21 November 2016

than last time. Hotel offered a special rate and we wanted to see the new exhibits at the Mass MOCA, so we returned to the Orchards this weekend. Had a similar room to last time -- huge, fireplace, sitting area, big bathroom. Made sure not to get there early so there was no problem checking in. We left for dinner...

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Helpful?
Thank Northern_Traveler00
Steven O, General Manager at The Orchards Hotel, responded to this review

Thank you for taking the time to share your most recent experience with us. We appreciate the time you took to do so. The information we receive from guests like yourself is invaluable. I’m pleased to hear you enjoyed your visit with us this time. I will share your comments with our housekeeping team and determine why a full service...

Liverpool, United Kingdom
Reviewed 9 November 2016

We used the hotel as a one night stop over but wish we could have stayed longer. Set in beautiful Williamstown near to the college and many churches of this New England town we stayed in one of the best rooms on out trip. Huge with a giant bed which almost required steps to get into the room was extremely...

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Helpful?
Thank GedMliverpool
Steven O, General Manager at The Orchards Hotel, responded to this review

Thank you for taking the time to share your most recent experience with us. We appreciate the time you took to do so. The information we receive from guests like yourself is invaluable. I’m pleased to hear you enjoyed your visit with us. Thank you for the kind comments regarding our rooms. Happy to hear that this was your best...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
A welcome alternative to traditional franchised hotels and local inns. With AAA Four Diamond Awards for lodging and dining, the Orchards Hotel and Gala Steakhouse & Bistro provides exceptional surroundings, exemplary service and gourmet cuisine to make it the ideal choice for the unique, fresh and anything but ordinary visit to the Berkshires and the mountainous Mohawk Trail Region. Experience the most comfortable, kick-off-your shoes luxury secret in Western Massachusetts. ... more   less 

Additional Information about The Orchards Hotel

Address: 222 Adams Rd, Williamstown, MA 01267-2933
Region: United States > Massachusetts > Berkshires > Williamstown
Price Range: €102 - €236 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Orchards Hotel 3.5*
Number of rooms: 49
Reservation Options:
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Also Known As:
Orchards Hotel Williamstown
Ma Orchard Williamstown
Hotel Style:
#4 Romantic Hotel in Williamstown
#4 Family Hotel in Williamstown
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Questions & Answers

Here's what travellers have asked, with answers from The Orchards Hotel staff and other travellers.
1 question
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Baltimore
over a year ago

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Questions? Get answers from The Orchards Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Fireplace rooms are pretty nice in the winter”
 of 5 bubbles DavidM2013, 13 Feb 2017 | Read review
“Choose room on upper level because footsteps can be heard loudly through ceiling if staying on the first floor.”
 of 5 bubbles kyle10014, 16 Jan 2017 | Read review
“The fireplace rooms are large and comfortable”
 of 5 bubbles Largenoggin69, 8 Dec 2016 | Read review
“All rooms seemed of a very high standard”
 of 5 bubbles GedMliverpool, 9 Nov 2016 | Read review
“Get an upper level room to avoid noise from people walking above.”
 of 5 bubbles omarti321, 1 Nov 2016 | Read review
5 of 5