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Holiday Inn Express Hotel & Suites Westfield

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169 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Westfield
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Showing 167: English reviews
North Attleboro, Massachusetts
Reviewed 7 July 2016

This was a great find! I looked for rooms closer to Tanglewood, but refused to pay $300 for a Super Eight Motel, just because it was in Lenox. I decided to find a hotel our own route "back to Boston", so our ride would be shorter going home. This hotel seemed newish, bed was great, and bathroom clean and updated....

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Helpful?
Thank teacher120
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with some feedback from your stay. I was delighted to hear that you had enjoyed your overall stay with us while attending an event at Tanglewood. We truly pride ourselves on providing our guests with a great experience. Thank you again for your comments and we look...

Reviewed 3 July 2016 via mobile

My husband and I stopped here for one night while on a road trip. The room was comfortable and the staff was friendly. My only complaint was maybe the breakfast area can use a few more tables. We just chose to take our breakfast to our rooms because the lack of seats. Overall a good stay for one night right...

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Helpful?
Thank Joanna S
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking a few moments to provide us with your feedback. I was delighted to hear that your stay was comfortable and that our staff had been so accommodating. We truly strive to provide our guests with a great experience. Thank you again for your comments and we hope to see you soon! Sincerely,...

Bridgeport, Connecticut
Reviewed 2 July 2016 via mobile

My husband and I stayed one night during a trip to the berkshires which is close enough to enjoy! The room was clean and the bathroom too. Can't beat the price and you know you're getting some level of standard with the holiday inn name. Breakfast was ok, most of the food was microwaved but it saves you the hassle...

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Helpful?
Thank Blackrockkate
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with your feedback. I was very pleased to hear that you had enjoyed your overall stay with us and that our staff had been so accommodating. We truly pride ourselves on providing a great guest experience. Thank you again for your comments and we hope to see...

Reviewed 18 June 2016

I must admit that I always stay at a Holiday Inn whenever possible. Beside being an owner of a Holiday Inn Club Vacation property I generally trust the brand. As always I was not disappointed. The hotel was neat and clean. Check in was a bit slower than normal. The front desk clerk was in the back and did not...

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1Thank Paul K
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking a few moments to provide us with feedback from your stay. I was delighted to hear that you had enjoyed our hotels amenities as well as your room accommodations. We truly pride ourselves on providing every guest with great experience. Thank you again for your comments and continued loyalty. We hope to...

Norwood, Massachusetts
Reviewed 23 May 2016

We stayed here this past weekend as my daughter was graduating from college. I wasn't expecting a holiday inn to be so updated and clean but it was. We would definitely choose to stay in another holiday inn in the future. We have no complaints, thanks for a great stay!!!

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Thank vicki m
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with your feedback. I was truly pleased to hear that we had exceeded expectations during your stay with us. We pride ourselves on providing our guests with a great experience. Thank you again for your comments and we hope to have you visit us again soon! Sincerely,...

Smithtown, New York
Reviewed 7 May 2016 via mobile

Rooms were spacious and clean. Not enough tables for breakfast. Food was running out and not replaced as quickly as it should have. No nice views as its off the main highway. Good for a one night stay

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Thank tracey m
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with your feedback. It was wonderful to hear that you had enjoyed your room accommodations! I would like to extend our apologies with regards to breakfast falling short of expectations and your feedback is greatly appreciated. It is with your valued feedback that we are able to...

Philadelphia, Pennsylvania
Reviewed 18 April 2016

The room was clean. The beds were firm, and I would say too firm had I not slept so well in them. The breakfast left a lot to be desired, dried out eggs, rubbery hard boiled eggs, stale bread, but ok to pick up cereal, yogurt, pancakes, fruit, muffin and coffee. If we weren't out of our room early enough...

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Helpful?
Thank Kristi08
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Kristi08, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the cleanliness of our rooms and the convenience of our location. However, I was concerned to see that you were not impressed with the condition of our beds, our breakfast, and our housekeeping services....

North Haven, Connecticut
Reviewed 2 January 2016

Overall not bad . Room was nice . Pool was very nice . Very friendly at front desk . Couple complaints would be TV was too small for room size . Also at least have updated channel guide too . The heater was very loud in room . Breakfast was very good . Nice selection Eggs, pancakes sausage bacon cereal...

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Thank dolfan81771
Asheville, North Carolina
Reviewed 24 November 2015

I traveled to Westfield on business and had an overnight here with a group of coworkers on November 20th. I think this hotel would have been ok if it weren't for the out of control guests that we unfortunately shared our stay with. There were several sports teams that stayed here at the same time, creating a terrible environment for...

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Helpful?
Thank mtwilkins
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear mtwilkins Thank you for taking the time to write a review of your recent stay. It is regrettable that you did not fully enjoy your experience with us due to the noise levels and breakfast served. Please be assured that these concerns will be looked into. I am confident that improvements will be made so we can avoid similar...

Toms River, New Jersey
Reviewed 7 November 2015

Not Clean, not quiet,not nice decor, not worth the price. That's it in a Nutshell 😖 I requested a room Not Near the Elevator. What did I get a room right next to the elevator. Next I was switched to a room next to The Restrooms, Employee Lounge, and Vending Machine Area. I have insomnia!!!! Needless to say- Not a...

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Helpful?
Thank Marie F
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with feedback from your recent stay. I would like to extend our sincerest apologies with regards to the inconveniences you had encountered while staying with us. I can assure you that your comments have been documented and will be utilized. We take a great deal of pride...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Westfield, Massachusetts Hotel Convenient to the Mass Turnpike The new Holiday Inn Express & Suites in Westfield, MA nestled in the foothills of the Berkshires, offers easy access to I-90 and is just a short drive from the city of Springfield and Bradley International Airport (BDL). The 100% non smoking Holiday Inn Express & Suites is just minutes from the Basketball Hall of Fame, Six Flags New England and Blandford Ski Area, the Holiday Inn Express & Suites Westfieldis perfect for families or individuals who are looking for lodging in Westfield. A short drive will bring you to the Quadrangle in Springfield, home to a variety of museums. For those who love to shop, we are also close to Holyoke Mall. Conveniently located near Atlas Copco, Mestek and General Dynamics as well as Noble Hospital, Amelia Park and Westfield State College. Our Westfield, MA hotel is ideal for business travelers who plan to attend meetings in Westfield. We can host your next event in our meeting room and help you stay connected with our free high-speed Internet access. While lodging in Westfield, MA take the time to enjoy a swim in the heated indoor pool or work out in the fitness center. You can eat well every morning at our free Express Start hot breakfast bar featuring our signature cinnamon rolls. Check out our great Westfield hotel deals and book your stay. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Westfield

Address: 39 Southampton Rd, Westfield, MA 01085-1319
Region: United States > Massachusetts > Westfield
Price Range: €103 - €187 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Westfield 2.5*
Number of rooms: 86
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Also Known As:
Holiday Inn Express Hotel And Suites Westfield
Holiday Inn Express Westfield
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Westfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 318 was larger than others in our party”
NYYanks1974, 20 Jan 2017 | Read review
“Top floor is usually quietest wherever you go...”
JamesD2013, 17 Oct 2016 | Read review
“Avoid the rooms across from the laundry!”
Galear, 24 Jul 2016 | Read review
“Rooms in the back-right face a main drag for tractor trailers coming off I-90, so can get noisy with them going by every once in a while.”
cmkd_2007, 3 Jul 2014 | Read review
“Remember, the aircon is controlled from the wall and not the device.”
winterson66, 23 Jun 2014 | Read review
5 of 5