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Here on business, I've had several interactions with the front desk staff for various reason. Our room wasn't cleaned on the day they designated, the first week we were here. The second week our I went t o the front desk to make sure our...More
Thank Michelle M
Response from 00esa, Manager at Extended Stay America - Boston - Westborough - East Main StreetResponded 2 weeks ago
Michelle, we cannot apologize enough for your experience when staying at our hotel. Your comments have prompted us to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. Also, your feedback regarding...More
I have stayed in this hotel for multiple times in 2017 and also in 2018. good people. clean hotel and got support from all including Jose, the Manager, Nilon, Diane and all others.
the overall attitude of team is of customer care.
i am happy...More
Response from 00esa, Manager at Extended Stay America - Boston - Westborough - East Main StreetResponded 1 March 2018
Milind, thank you for being loyal towards our hotel and for taking the time to share your experience. Our team will be pleased to know they had a role in making your stay with us a memorable one. We will be sure to share your...More
Stopped to spend one night on our way up to Maine. Room was very roomy, but the beds were small and uncomfortable. The pillows were small and flat. Not the worst I’ve stayed in, but I couldn’t imagine staying here for a longer stay.More
1 Thank Colbey H
Response from 00esa, Manager at Extended Stay America - Boston - Westborough - East Main StreetResponded 9 June 2018
Colbey, thank you for evaluating your experience online. We are pleased you liked the spaciousness of your room. However, we apologize for the issues you had with the comfort of your bedding. It is never our intention to disappoint you in any way, and we...More
The front desk staff were friendly and accommodating. Room was clean and large. The room and hallway were extremely quiet for the amount of guests that were there. Hallway was clean and quiet also. Very close to the main road to the Mass pike Just...More
Response from 00esa, Manager at Extended Stay America - Boston - Westborough - East Main StreetResponded 14 April 2018
Thank you for staying at Extended Stay America. We are delighted to read you loved our convenient location and your well-appointed room. Thanks for being our guest, and we look forward to welcoming you back soon.
The property is attractive as are the rooms, however, I encountered a number of issues on my visit to this hotel.
In spite of doing the pre-check-in online when I made the reservation, it still took almost 20 minutes to check me in at the...More
2 Thank DaPhunkeeProfessor
Response from 00esa, Manager at Extended Stay America - Boston - Westborough - East Main StreetResponded 8 April 2018
We strive to provide wonderful hospitality to all of our guests, but we are sorry this wasn’t your experience. Please accept our most sincere apology for the difficulties you encountered while being here. Your feedback is important for us, so it has been discussed with...More